Director of Partner/Customer Success

• May 2023 - Present

● Manage relationships with partners to help grow adoption of the benefits and retain clients● Present sales demos and informational presentations to prospective and current partners and clients● Lead and train clients through the launch, implementation, and ongoing support processes to successfully administer the student loan benefits suite● Develop onboarding and training materials for the Customer Success team● Strategize internally with the Customer Success team and externally with clients to help grow adoption of the benefits and retain clients● Collaborate with the Product team to improve operational processes and user experience● Conceptualize the processes and page flow of a self-service offering to assist clients in managing the benefits suite● Create and present webinars to educate clients on student loans and how to utilize the platform● Design and edit marketing materials, including case studies, launch collateral, and training materials to support customers Show less

Partner/Customer Success Senior Manager

• Nov 2020 - May 2023

Customer Success Analyst

• Aug 2019 - Nov 2020

Freelance Content Contributor

• Feb 2019 - Oct 2023

● Create and edit a variety of web-based instructional unit and lesson plans based on curriculum standards ● Develop curriculum blueprints that identify content gaps and align to district specification documents ● Write lesson templates that are utilized in NewsELA resources to aid other contributors ● Audit and update existing curriculum materials to meet learner and client needs ● Create and edit a variety of web-based instructional unit and lesson plans based on curriculum standards ● Develop curriculum blueprints that identify content gaps and align to district specification documents ● Write lesson templates that are utilized in NewsELA resources to aid other contributors ● Audit and update existing curriculum materials to meet learner and client needs

Program Participant 2021 at LEAP - Leadership & Executive Acceleration Program

• Jan 2021 - Jun 2021

7th Grade Social Studies Teacher

• Jun 2017 - May 2019

● Differentiated an inquiry based, IB curriculum to meet the needs of a variety of learners (151 students) in a Title I school, including Gifted, ENL and Special Education students ● Developed subject-specific and generic inquiry-based curriculum materials that can be shared and applied in classrooms across the school ● Coordinated across grade levels with Individuals and Societies teachers to create district-wide assessments and ensure vertical alignment of skills ● Collaborated with other district teachers on an IB Task Force for better implementation of the IB Middle Years’ Program (MYP) within the individual school setting Show less

High School Social Studies Teacher

• Jun 2016 - Jun 2017

● Adapted Indiana Social Studies standards to be accessible to newly arrived immigrant and refugee students ● Created curriculum and materials to meet the language and academic abilities of ENL students ● Implemented foundational values and procedures in a new school ● Fostered a welcoming culture to introduce immigrant students to the American school system • Implemented foundational values and procedures in a new school • Fostered a welcoming culture to introduce immigrant students to the American school system Show less

Junior High Social Studies Teacher

• Aug 2014 - Jun 2016

● Implemented a comprehensive skills-based curriculum in World History & Geography, Texas History, & American History in a classroom of diverse learners in accordance with diocesan standards ● Organized lesson plans and presented material to 155 students across 3 grade levels ● Managed a large classroom (average 27 students) with improved student behavior over time ● Utilized one-to-one technology within daily lessons using Google Chromebooks Student Council Faculty Advisor • Advised 20 student leaders in organizing extracurricular and service projects within the school and parish communities Assistant Volleyball Coach Show less

Teaching Fellow

• Jun 2014 - Jun 2016

Peer Tutor

• Aug 2013 - May 2014

-Facilitated second language acquisition as a peer tutor to more than 20 adult learners -Facilitated second language acquisition as a peer tutor to more than 20 adult learners

Receptionist

• Jun 2013 - May 2014

-Organized appointments for international and study abroad students and their advisors -Maintained a friendly and welcoming office atmosphere for guests -Assisted with office projects by making copies, posters and organizing manual and electronic databases -Planned and carried out logistical meetings for study abroad students to help them register for classes and obtain appropriate documentation -Organized appointments for international and study abroad students and their advisors -Maintained a friendly and welcoming office atmosphere for guests -Assisted with office projects by making copies, posters and organizing manual and electronic databases -Planned and carried out logistical meetings for study abroad students to help them register for classes and obtain appropriate documentation