Software Sales Representative

• Feb 2021 - Present

Solution Representative

• Mar 2019 - Dec 2020

In my role at IBM Sterling, I help clients build smarter supply chains that: -Drive resiliency, agility and predictability -Enable intelligent, end-to-end visibility and transparency -Minimize the complexity of supplier onboarding and collaboration -Deliver on more customer promises Read more: https://www.ibm.com/supply-chain In my role at IBM Sterling, I help clients build smarter supply chains that: -Drive resiliency, agility and predictability -Enable intelligent, end-to-end visibility and transparency -Minimize the complexity of supplier onboarding and collaboration -Deliver on more customer promises Read more: https://www.ibm.com/supply-chain

Sales Director

• Aug 2018 - Feb 2019

I worked as a Sales Director for a content agency Era Content. My job was to build and nurture lasting and meaningful relationships with companies and organisations that share our excitement about digital communication and content strategy. Additionally, I was responsible for developing the company internal sales and marketing processes. I worked as a Sales Director for a content agency Era Content. My job was to build and nurture lasting and meaningful relationships with companies and organisations that share our excitement about digital communication and content strategy. Additionally, I was responsible for developing the company internal sales and marketing processes.

Operations Manager

• Aug 2017 - Aug 2018

As Operations Manager for Transfluent - one of the fastest growing technology companies in Europe - my ultimate goal was to ensure customer happiness and drive retention and growth. On a daily basis I tackled this by being in the front line of our customer operations, solving a variety of technical and non-technical problems with translations orders, and providing user-centric insight into platform development. I was also responsible for project management and developing our digital and… Show more As Operations Manager for Transfluent - one of the fastest growing technology companies in Europe - my ultimate goal was to ensure customer happiness and drive retention and growth. On a daily basis I tackled this by being in the front line of our customer operations, solving a variety of technical and non-technical problems with translations orders, and providing user-centric insight into platform development. I was also responsible for project management and developing our digital and content marketing processes. Show less As Operations Manager for Transfluent - one of the fastest growing technology companies in Europe - my ultimate goal was to ensure customer happiness and drive retention and growth. On a daily basis I tackled this by being in the front line of our customer operations, solving a variety of technical and non-technical problems with translations orders, and providing user-centric insight into platform development. I was also responsible for project management and developing our digital and… Show more As Operations Manager for Transfluent - one of the fastest growing technology companies in Europe - my ultimate goal was to ensure customer happiness and drive retention and growth. On a daily basis I tackled this by being in the front line of our customer operations, solving a variety of technical and non-technical problems with translations orders, and providing user-centric insight into platform development. I was also responsible for project management and developing our digital and content marketing processes. Show less

Customer Support Lead

• Feb 2017 - Jul 2017

I lead a team of five customer support agents in Wolt Finland's Operations team. As team lead I was responsible for: -shift scheduling -recruiting and onboarding new team members -building a friendly but professional work environment -analyzing customer support metrics -providing customer-centric information for platform development -continuously improving customer service processes

Community Operations Associate

• Jan 2017 - Feb 2017

Community Operations Intern

• Oct 2016 - Dec 2016

As Community Operations Intern, I was a link between our customers, couriers and restaurants by assisting with customer support and order dispatching. Additionally, I work with account management to edit restaurant menus in our app, train restaurants on how to use Wolt, and troubleshoot tech-related queries about our product coming from a variety of sources.

Marketing Manager

• Jan 2016 - Jun 2016

Having finished my Thesis, I stepped in as the Marketing Manager for ite wiki - the digitization hub for Finnish industries. As Marketing Manager, my main responsibilities circled around social media marketing, e-mail marketing, online analytics and content creation for all organizational digital channels. I was also at the front-line of reinforcing positive user experience by providing support and interacting directly with customers.

Marketing Coordinator

• Sep 2015 - Dec 2015

While wrapping up my Master's Thesis, I worked as a part-time Marketing Coordinator at ite wiki, an open online marketplace and network for the IT and digital industry in Finland. My duties included editing and distributing marketing material, customer communication, content creation for website, as well as administrative ad hoc duties, such as billing.

Project Coordinator, Information Technology Program

• Jan 2015 - Sep 2015

I worked for 9 months as a Project Coordinator at the Information Technology Program, an academic summer program organised at the Aalto University School of Business. In the center of my focus was the Digital & Interactive Entertainment track - a track that focuses on digital strategies, innovative digital business models, and digital transformation. I started my job by selling 6 digital transformation projects to 6 notable organizations and companies in the Finnish market. I first approached… Show more I worked for 9 months as a Project Coordinator at the Information Technology Program, an academic summer program organised at the Aalto University School of Business. In the center of my focus was the Digital & Interactive Entertainment track - a track that focuses on digital strategies, innovative digital business models, and digital transformation. I started my job by selling 6 digital transformation projects to 6 notable organizations and companies in the Finnish market. I first approached C-level business and IT decision makers by cold calling, email prospecting and via social networks to identify potential collaboration areas. Moving on from opportunity identification, I went through a rigorous project ideation phase with a number of organizations, finally closing down the projects in my territory. Having closed the deals, my responsibility was shifted to act as program manager for the digital transformation projects for client organizations. In cooperation with CDO’s and top-level IT Managers, I envisioned and oversaw development projects that applied design thinking and user-centered service design into uncovering untapped potential digital disruption might unfold. Utilizing elements of the Scrum and Lean methodologies, all the projects were carried out in time in excellent customer satisfaction. Show less I worked for 9 months as a Project Coordinator at the Information Technology Program, an academic summer program organised at the Aalto University School of Business. In the center of my focus was the Digital & Interactive Entertainment track - a track that focuses on digital strategies, innovative digital business models, and digital transformation. I started my job by selling 6 digital transformation projects to 6 notable organizations and companies in the Finnish market. I first approached… Show more I worked for 9 months as a Project Coordinator at the Information Technology Program, an academic summer program organised at the Aalto University School of Business. In the center of my focus was the Digital & Interactive Entertainment track - a track that focuses on digital strategies, innovative digital business models, and digital transformation. I started my job by selling 6 digital transformation projects to 6 notable organizations and companies in the Finnish market. I first approached C-level business and IT decision makers by cold calling, email prospecting and via social networks to identify potential collaboration areas. Moving on from opportunity identification, I went through a rigorous project ideation phase with a number of organizations, finally closing down the projects in my territory. Having closed the deals, my responsibility was shifted to act as program manager for the digital transformation projects for client organizations. In cooperation with CDO’s and top-level IT Managers, I envisioned and oversaw development projects that applied design thinking and user-centered service design into uncovering untapped potential digital disruption might unfold. Utilizing elements of the Scrum and Lean methodologies, all the projects were carried out in time in excellent customer satisfaction. Show less

Pre-Registration Volunteer

• Nov 2014 - Nov 2014

I was a part of the Pre-Registration Team that was in charge of operating services at the 14000 visitor conference. With my assigned team, I was responsible for: • Successfully registering over 14000 visitors to the event • Top-level customer service, which scored 4,5/5,0 in the feedback • Additional tasks and duties, such as transportation of various goods and assisting in setting up different event venues I was a part of the Pre-Registration Team that was in charge of operating services at the 14000 visitor conference. With my assigned team, I was responsible for: • Successfully registering over 14000 visitors to the event • Top-level customer service, which scored 4,5/5,0 in the feedback • Additional tasks and duties, such as transportation of various goods and assisting in setting up different event venues

Sales Assistant

• Jun 2013 - Aug 2013

At Helsinki Foodstock I was at frontline of fast-paced food industry, where no two days was ever the same. My main responsibility was to control incoming customer communication in order to ensure positive business to business relationship between Helsinki Foodstock and its customers. My daily duties included e.g. arranging orders and deliveries of foodstuff to customers across Finland, Sweden and Estonia, processing orders and payments, stock control and management, answering queries, giving… Show more At Helsinki Foodstock I was at frontline of fast-paced food industry, where no two days was ever the same. My main responsibility was to control incoming customer communication in order to ensure positive business to business relationship between Helsinki Foodstock and its customers. My daily duties included e.g. arranging orders and deliveries of foodstuff to customers across Finland, Sweden and Estonia, processing orders and payments, stock control and management, answering queries, giving advice and guidance; being responsible for customer complaints as well as administrative tasks and other ad hoc duties. Show less At Helsinki Foodstock I was at frontline of fast-paced food industry, where no two days was ever the same. My main responsibility was to control incoming customer communication in order to ensure positive business to business relationship between Helsinki Foodstock and its customers. My daily duties included e.g. arranging orders and deliveries of foodstuff to customers across Finland, Sweden and Estonia, processing orders and payments, stock control and management, answering queries, giving… Show more At Helsinki Foodstock I was at frontline of fast-paced food industry, where no two days was ever the same. My main responsibility was to control incoming customer communication in order to ensure positive business to business relationship between Helsinki Foodstock and its customers. My daily duties included e.g. arranging orders and deliveries of foodstuff to customers across Finland, Sweden and Estonia, processing orders and payments, stock control and management, answering queries, giving advice and guidance; being responsible for customer complaints as well as administrative tasks and other ad hoc duties. Show less

Trainee

• Jun 2012 - Aug 2012

I was part of TeliaSonera broadband Sales and Customer Support team for two summers. After completing the comprehensive in house training of sales, customer service and marketing, I was responsible for providing consultative customer service over the phone and by email, including selling great range of products and services to new and existing customers. My other daily tasks included managing broadband delivery and billings, responding to queries, updating and maintaining information on… Show more I was part of TeliaSonera broadband Sales and Customer Support team for two summers. After completing the comprehensive in house training of sales, customer service and marketing, I was responsible for providing consultative customer service over the phone and by email, including selling great range of products and services to new and existing customers. My other daily tasks included managing broadband delivery and billings, responding to queries, updating and maintaining information on different CRM systems. I found the experience with TeliaSonera truly intriguing and after this experience, I am proficient in engaging customers and relating to their needs. I am also comfortable with cold calling and prospecting customers as well. Show less I was part of TeliaSonera broadband Sales and Customer Support team for two summers. After completing the comprehensive in house training of sales, customer service and marketing, I was responsible for providing consultative customer service over the phone and by email, including selling great range of products and services to new and existing customers. My other daily tasks included managing broadband delivery and billings, responding to queries, updating and maintaining information on… Show more I was part of TeliaSonera broadband Sales and Customer Support team for two summers. After completing the comprehensive in house training of sales, customer service and marketing, I was responsible for providing consultative customer service over the phone and by email, including selling great range of products and services to new and existing customers. My other daily tasks included managing broadband delivery and billings, responding to queries, updating and maintaining information on different CRM systems. I found the experience with TeliaSonera truly intriguing and after this experience, I am proficient in engaging customers and relating to their needs. I am also comfortable with cold calling and prospecting customers as well. Show less

Summer Trainee

• Jul 2010 - Aug 2010

In my first international work experience at Awara Groups headquarters in Moscow, Russia, my main responsibilities were maintaining office operations by receiving and distributing communica-tion, participation in various marketing projects, competitor benchmarking and customer support. I got to work closely with the business management, providing insight into business operations im-provements. The clientele was extremely transnational and the working language at Awara is English. However, I was… Show more In my first international work experience at Awara Groups headquarters in Moscow, Russia, my main responsibilities were maintaining office operations by receiving and distributing communica-tion, participation in various marketing projects, competitor benchmarking and customer support. I got to work closely with the business management, providing insight into business operations im-provements. The clientele was extremely transnational and the working language at Awara is English. However, I was able to utilize and improve my knowledge of Russian language. Show less In my first international work experience at Awara Groups headquarters in Moscow, Russia, my main responsibilities were maintaining office operations by receiving and distributing communica-tion, participation in various marketing projects, competitor benchmarking and customer support. I got to work closely with the business management, providing insight into business operations im-provements. The clientele was extremely transnational and the working language at Awara is English. However, I was… Show more In my first international work experience at Awara Groups headquarters in Moscow, Russia, my main responsibilities were maintaining office operations by receiving and distributing communica-tion, participation in various marketing projects, competitor benchmarking and customer support. I got to work closely with the business management, providing insight into business operations im-provements. The clientele was extremely transnational and the working language at Awara is English. However, I was able to utilize and improve my knowledge of Russian language. Show less