HELLENA BANKS

Front Office Coordinator at Sona Medspa
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Contact Information
us****@****om
(386) 825-5501
Location
Sugar Land, Texas, United States, US

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5.0

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Diana Isabel Carias

Hellana's role as Office Administrator entailed diverse tasks. She supported various business units at DeepFlex Inc. Customer services is definitely Hellena's strength. She interacted effortlessly with employees of different levels in the organization and carried out her task with a positive attitude.

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Experience

    • United States
    • Medical Practices
    • 100 - 200 Employee
    • Front Office Coordinator
      • Dec 2015 - Present

      Act as primary receptionist by meeting/greeting clients, scheduling, invoicing, and assisting the rest of the center team Develop strong relationships and ensure consistent delivery of an exceptional client experience over the phone and in person Utilize “soft selling” skills to increase existing client business and build a strong referral program Compliance with all established company policies and procedures Monitor client flow and adjust nurse scheduling assignments as needed Ensure reporting is completed accurately and timely Effective in multi-tasking in a fast-paced environment Assist other team members to ensure that you are being efficient and offering the best customer experience possible Show less

    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Executive Office Administrator
      • Dec 2013 - Mar 2015

      Answers, screens, and transfers inbound telephone calls to appropriate parties or take messages in a professional and pleasant manner. Proactively maintains business schedules by planning and scheduling meetings both domestically and internationally, including conferences, teleconferences, and travel. Produces information by transcribing, proofreading, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. Coordinates/assists with luncheons, room preparation and materials needed for executive meetings. Builds solid relationships internally and externally to complete required work. Handles issues with a high degree of confidentiality and accuracy. Acts with good judgment and is a team player with the ability to meet deadlines. Performs off-site errands in support of departmental tasks, as needed. Maintains a flexible and adaptive schedule (e.g. start early or stay late if required to complete work). Prepares and processes expense reports, codes invoices and maintains files and spreadsheets Opens, sorts, and distributes incoming correspondence, including faxes and email. Provides general office duties, such as ordering supplies, maintaining contact lists, and creating binders. Provides assistance with special projects, as needed. Show less

    • United States
    • Staffing and Recruiting
    • 400 - 500 Employee
    • Executive Assistant
      • Apr 2013 - Dec 2013

      Serves as the assistant to the Executive Director, professional boards, and provides administrative support to the Executive Director and others as requested. Provides administrative assistance to the Executive Director of the board; performs special assignments, research and report preparation. Acts as the travel liaison between the division and vendors, including negotiating and securing approval of hotel contracts for board meeting sites. Prepares travel authorizations, reimbursements and annual travel plans for each board. Secures court reporting services for board meetings ensuring that a state contracted vendor is utilized whenever possible; prepares notice to court reporter and faxes confirmation of appearance to court reporter. Assists by submitting board member compensation for each board member in attendance at a board meeting once the Executive Director has authorized payment. Reconciles monthly SAMAS reports to ensure that all charges are accurately reflected on the SAMAS document, including travel reimbursements, board member compensation, office supplies, etc.; reports any discrepancies to the division budget representative and the Bureau of Accounting. Acts as purchasing liaison between the division and vendors, including the preparation of requisitions, purchase orders, certifications for payment, etc. Acts as property custodian, maintains inventory of office furniture and is responsible for maintenance of all office equipment, including contracts, repairs, etc. Responsible for answering the board office telephone and ensuring calls are handled or directed accordingly. Responds to escalations and e-mails. Assists in handling mail functions, including receiving, sorting and posting for the board office. Show less

    • United States
    • Oil and Gas
    • 300 - 400 Employee
    • Executive Assistant
      • Apr 2013 - Dec 2013

      Answers, screens, and transfers inbound telephone calls to appropriate parties or take messages in a professional and pleasant manner. Proactively maintains business schedules by planning and scheduling meetings both domestically and internationally, including conferences, teleconferences, and travel. Produces information by transcribing, proofreading, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. Coordinates/assists with luncheons, room preparation and materials needed for executive meetings. Builds solid relationships internally and externally to complete required work. Handles issues with a high degree of confidentiality and accuracy. Acts with good judgment and is a team player with the ability to meet deadlines. Provides assistance with special projects, as needed. Show less

  • BINDER AND BINDER
    • Houston, Texas Area
    • Administrative Assistant/ CASE WORKER
      • Feb 2009 - Apr 2013

      Assist attorneys in drafting correspondence, notices, motions, and subpoenas - Coordinate depositions with other counsel - Coordinate meetings with clients, witnesses, or other counsel - Assist in calendaring case deadlines - Communicate with clients, attorneys, and court clerks in a professional and courteous manner - Research - Administrative duties include answering a multi-line telephone, corresponding with legal service vendors, mail processing, copying, light filing, and ordering office supplies - Prepare witness and matter materials for case preparation. - Must have experience calendaring discovery and litigation deadlines and depositions. - Create pleadings Show less

Education

  • Houston Community College
  • RIce High School

Community

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