Experience

HEADCHECK Health

• Canada
• Spectator Sports
• 1 - 100 Employee

• Customer Success

  • Jun 2023 - Present

• Customer Success Intern

  • Jun 2022 - Jun 2023



Steve Madden Canada

• Canada
• Retail
• 1 - 100 Employee

• Key Holder Sales Associate

  • Jun 2019 - Nov 2021

  -Collaborated directly with the senior management team and the internal team to boost sales goals, conversion, and units per transaction through the implementation of marketing strategies and constant communication. -Fostered customer relationships by anticipating customer needs and meeting them with high-quality service while upholding brand standards and values to ensure satisfaction. -Understood and delivered the brand’s philosophy and lifestyle to approximately 100 customers daily while building strong customer relationships by providing personalized guidance. Show less



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Lead Sales Associate

  • Jul 2017 - Dec 2018

  -Recognized and awarded by the district management as a “Top Performer” for consistently exceeding quarterly goals in sales. -Met all established sales goals and consistently exceeded daily sales goals by 15 to 25 percent through upselling techniques. -Excelled within a service-oriented company and demonstrated a talent for communicating effectively with customers to ensure positive feedback. -Interacted with approximately 200 customers daily, building strong customer relationships by providing personalized guidance. Show less



Capstone Tea & Fondue

• Canada
• Restaurants

• Team Lead

  • Jun 2016 - Jul 2017

  -Collaborated with upper management to onboard and train new talent. -Collaborated with upper management to onboard and train new talent.