Experience

HotelOnline

• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Feb 2023 - Present

  With a passion for revenue optimization and a keen eye for market trends, I am a results-driven Revenue Manager in the hospitality industry. Combining my expertise in revenue management strategies with my technical skills in hospitality tech, I have consistently achieved outstanding financial results for the organizations I have worked with.

• Market Specialist

  • Jan 2022 - Jan 2023

  ● Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.● Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.● Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.● Created customized marketing materials to increase product awareness.● Collaborated with product development team to effectively modernize and update promotions.● Identified appropriate marketing channels and target customers for campaigns.● Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.● Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.● Contributed social media content to increase brand visibility and value and promote new products.● Recorded accurate respondents' answers during interviews for future reference. Show less

• Customer Service Executive

  • Jun 2018 - Jan 2022

  ● Employed comprehensive benchmarks to establish and monitor customer service standards.● Provided primary customer support to internal and external customers.● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.● Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.● Described product and service details to customers to provide information on benefits and advantages.● Asked open-ended questions and researched issues in system to resolve various customer billing errors.● Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.● Assessed customer service trends and evaluated complaints to determine areas in need of enhancement. Show less



Safaris

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tours & Travel Consultant

  • Aug 2017 - Jun 2018

  ● Informed clients of travel policies and utilized preferred vendors to maximize company profits ● Worked closely with clients to understand unique needs and meet specific travel desires. ● Organized trips for individual, family and business travelers. ● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. ● Completed accurate reservations for business travelers at point of sale. ● Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures. ● Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue. ● Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations. Show less



Victoria Safaris Limited

• Kenya
• Recreational Facilities
• 1 - 100 Employee

• Travel Consultant

  • Aug 2015 - Mar 2016

  ● Informed clients of travel policies and utilized preferred vendors to maximize company profits ● Worked closely with clients to understand unique needs and meet specific travel desires. ● Organized trips for individual, family and business travelers. ● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. ● Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. ● Completed accurate reservations for business travelers at point of sale. ● Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures. ● Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. ● Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation. Show less