Helio Clemente
Director of IT Governance and Service Management at Undisclosed- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Dina Downey
Helio is a fantastic Information Architect. He has a fantastic ability to discover and capture relevant information, and to organize it into a coherent whole. His ability to "boil down" different pieces of information allows him to be able to draw informed conclusions and suggest relevant improvements. However, once you begin working with Helio you will discover that he has an incredible breadth of knowledge about many topics, including computers, software, user interfaces, databases, web sites, HTML, macros, Excel, etc. This makes him a great person with whom to brainstorm when seeking solutions or insight into many corporate issues. His value will be far greater--and his impact more far reaching--than you may expect. Helio is an outstanding addition to any team. He is an incredibly dedicated, thorough person who will truly go out of his way to deliver above and beyond. I would hire him without reservation for any number of roles, and I hope to someday work with him again.
Sathya Srinivasan
I had the pleasure of working with Helio in a complex portal project. Although Helio started as the infrastructure lead for the project, he quickly became invaluable in all aspects of the project, from managing client expectations to managing the more junior resources to doing database development with SQL. His impeccable design and documentation skills garnered great reviews from the client and helped boost the client's confidence in the group's delivery capabilities. Helio's calm demeanor and his organized approach helped ensure that deployment activities went smoothly and helped the team go through multiple deployments with ease. In all, his unique combination of troubleshooting skills, organizational abilities, in-depth database knowledge, and excellent self-starting skills would be a great asset to any team. I sincerely hope our paths cross again in future.
Dina Downey
Helio is a fantastic Information Architect. He has a fantastic ability to discover and capture relevant information, and to organize it into a coherent whole. His ability to "boil down" different pieces of information allows him to be able to draw informed conclusions and suggest relevant improvements. However, once you begin working with Helio you will discover that he has an incredible breadth of knowledge about many topics, including computers, software, user interfaces, databases, web sites, HTML, macros, Excel, etc. This makes him a great person with whom to brainstorm when seeking solutions or insight into many corporate issues. His value will be far greater--and his impact more far reaching--than you may expect. Helio is an outstanding addition to any team. He is an incredibly dedicated, thorough person who will truly go out of his way to deliver above and beyond. I would hire him without reservation for any number of roles, and I hope to someday work with him again.
Sathya Srinivasan
I had the pleasure of working with Helio in a complex portal project. Although Helio started as the infrastructure lead for the project, he quickly became invaluable in all aspects of the project, from managing client expectations to managing the more junior resources to doing database development with SQL. His impeccable design and documentation skills garnered great reviews from the client and helped boost the client's confidence in the group's delivery capabilities. Helio's calm demeanor and his organized approach helped ensure that deployment activities went smoothly and helped the team go through multiple deployments with ease. In all, his unique combination of troubleshooting skills, organizational abilities, in-depth database knowledge, and excellent self-starting skills would be a great asset to any team. I sincerely hope our paths cross again in future.
Dina Downey
Helio is a fantastic Information Architect. He has a fantastic ability to discover and capture relevant information, and to organize it into a coherent whole. His ability to "boil down" different pieces of information allows him to be able to draw informed conclusions and suggest relevant improvements. However, once you begin working with Helio you will discover that he has an incredible breadth of knowledge about many topics, including computers, software, user interfaces, databases, web sites, HTML, macros, Excel, etc. This makes him a great person with whom to brainstorm when seeking solutions or insight into many corporate issues. His value will be far greater--and his impact more far reaching--than you may expect. Helio is an outstanding addition to any team. He is an incredibly dedicated, thorough person who will truly go out of his way to deliver above and beyond. I would hire him without reservation for any number of roles, and I hope to someday work with him again.
Sathya Srinivasan
I had the pleasure of working with Helio in a complex portal project. Although Helio started as the infrastructure lead for the project, he quickly became invaluable in all aspects of the project, from managing client expectations to managing the more junior resources to doing database development with SQL. His impeccable design and documentation skills garnered great reviews from the client and helped boost the client's confidence in the group's delivery capabilities. Helio's calm demeanor and his organized approach helped ensure that deployment activities went smoothly and helped the team go through multiple deployments with ease. In all, his unique combination of troubleshooting skills, organizational abilities, in-depth database knowledge, and excellent self-starting skills would be a great asset to any team. I sincerely hope our paths cross again in future.
Dina Downey
Helio is a fantastic Information Architect. He has a fantastic ability to discover and capture relevant information, and to organize it into a coherent whole. His ability to "boil down" different pieces of information allows him to be able to draw informed conclusions and suggest relevant improvements. However, once you begin working with Helio you will discover that he has an incredible breadth of knowledge about many topics, including computers, software, user interfaces, databases, web sites, HTML, macros, Excel, etc. This makes him a great person with whom to brainstorm when seeking solutions or insight into many corporate issues. His value will be far greater--and his impact more far reaching--than you may expect. Helio is an outstanding addition to any team. He is an incredibly dedicated, thorough person who will truly go out of his way to deliver above and beyond. I would hire him without reservation for any number of roles, and I hope to someday work with him again.
Sathya Srinivasan
I had the pleasure of working with Helio in a complex portal project. Although Helio started as the infrastructure lead for the project, he quickly became invaluable in all aspects of the project, from managing client expectations to managing the more junior resources to doing database development with SQL. His impeccable design and documentation skills garnered great reviews from the client and helped boost the client's confidence in the group's delivery capabilities. Helio's calm demeanor and his organized approach helped ensure that deployment activities went smoothly and helped the team go through multiple deployments with ease. In all, his unique combination of troubleshooting skills, organizational abilities, in-depth database knowledge, and excellent self-starting skills would be a great asset to any team. I sincerely hope our paths cross again in future.
Experience
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Undisclosed
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Financial Services
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700 & Above Employee
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Director of IT Governance and Service Management
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Jan 2022 - Present
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Undisclosed Mortgage Company
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Edison, NJ
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IT Manager
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Feb 2013 - Present
'Undisclosed' is one of the nation’s largest privately-held mortgage companies with 2,400 employees across 250 offices. Made extensive improvements to increase overall IT maturity, efficiency, effectiveness, and security. Utilized ITIL concepts to establish standards, operational policies and procedures, implement tools, and train personnel. Key accomplishments include: ▪ Created roadmap to increase security, high availability, regulatory compliance, and IT functional capability ▪ Consolidated IT operations and services from multiple companies, following a series of acquisitions ▪ Established policies and standard operating procedures for most IT areas ▪ Created project framework (lightweight PMO) and led numerous IT projects ▪ Implemented compliance, security, and procedural measures to keep data safe and pass regulatory audits ▪ Represent IT in most internal and external audits ▪ Created Knowledge Management solution to host IT documents, runbooks, policies, procedures, and knowledge articles to quickly handle technical issues ▪ Created IT procurement and financial tracking system to manage IT expenditures ▪ Created vendor management system to track contracts, invoices, statements of work, proposals, and other relevant artifacts ▪ Created CMDB to track system configurations (network circuits and equipment, servers, applications, business services, etc.) ▪ Interface with vendors and service providers, and review contracts ▪ Tripled Support team productivity and made Support work much more rewarding for staff ▪ Created employee on-boarding systems, procedures, and job profile definitions to optimize the experience for new-hires ▪ Managing three support teams with 24 technicians and indirectly managing six Infrastructure engineers ▪ Saving approximately $1M per year through various optimizations and vendor negotiations (staffing, equipment, licensing, etc.) Show less
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KPMG US
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United States
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Financial Services
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700 & Above Employee
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IT Consulting Manager, CIO Advisory Services
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Jun 2009 - Feb 2013
KPMG is a global network of professional firms providing Audit, Tax, and Advisory services, operating in 144 countries with over 137,000 employees. As a Consulting Manager, led client engagements to help optimize IT services and operations, utilizing industry best practices and technological capabilities. Generated over $1.5M in revenue. Key accomplishments include: ▪ Created IT Lab Management suite, including over 140 policy and procedure documents, a request fulfillment system, project tracking system, rack elevation tracking system, and management dashboards ▪ Restructured an IT Help Desk to handle the client’s rapid growth from 200 to 1,000 employees in about four years. Introduced tiered support levels and problem management to reduce repeat tickets ▪ Handled Release Management for a large pharmaceutical client’s web portal, including code promotion through Dev, Test, Stage, and Prod environments ▪ Optimized HR Data Analytics role for a client, including establishing complex automated reports in SQL Server Reporting Services (SSRS), developing an HR portal in SharePoint, and improving the recruiting applicant tracking solution ▪ Led 45 members of an infrastructure team through an Oracle-On-Demand implementation, as part of a client’s preparation for a division spin-off Show less
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BearingPoint
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Netherlands
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Business Consulting and Services
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700 & Above Employee
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Technical Architect
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Jul 2002 - Jun 2009
Technical Architect helping clients overcome IT Service Management and Information Architecture challenges. Understood client challenges and objectives, and worked with them to design, build, and implement effective solutions. ▪ Build chemical outbreak monitoring system for a large metropolitan city using SQL Server ▪ Restructured a knowledgebase for a growing IT department and trained stakeholders ▪ Restructured a help desk to handle fast company growth ▪ Release manager for a pharmaceutical web portal development project ▪ Network infrastructure lead for a corporate spin-off project Show less
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Andersen, LLC
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Roseland, NJ
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Consultant
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Nov 1998 - Jul 2002
Consultant in Business Consulting practice, responsible for technical aspects of project execution. ▪ Designed and implemented a web portal for the legal department of a large insurance company ▪ Technical lead on a Windows 2000 Return On Investment study ▪ Administrator for a technology lab hosting projects with up to 200 developers ▪ Technical analyst on a point-of-sale network infrastructure implementation project ▪ Technical lead on an IT risk assessment project Consultant in Business Consulting practice, responsible for technical aspects of project execution. ▪ Designed and implemented a web portal for the legal department of a large insurance company ▪ Technical lead on a Windows 2000 Return On Investment study ▪ Administrator for a technology lab hosting projects with up to 200 developers ▪ Technical analyst on a point-of-sale network infrastructure implementation project ▪ Technical lead on an IT risk assessment project
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Lead Network Administrator
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Jun 1995 - Nov 1998
Lead network administrator for two NJ-based Novell NetWare LAN’s totaling 400 users. Responsibilities included department supervision, asset management, end-user support, research and development, and network maintenance. Modified servers and workstations to comply with firm-wide computing standards to increase productivity and reliability. Participated in efforts to improve firm-wide computing standards, including workstation operating system and software suite configuration, and LAN technologies. Show less
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Education
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1991 - 1995
New Jersey Institute of Technology
Bachelor of Science (BS), Electrical Engineering Technologies/Technicians
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