Helen Hughes
Academic Operations Manager at Further Learning Group- Claim this Profile
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Bio
Credentials
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LEADING WITH PURPOSE A programme for leadership and management skills development
Penny Tunnell CoachingApr, 2022- Nov, 2024 -
Principles of Quality Assurance RQF BTEC Higher Nationals - 20 hours of CPD
PearsonApr, 2019- Nov, 2024 -
Motivation Weight Management Leadership Programme Consultant June 2017
Motivation Weight Management Clinic.Jun, 2017- Nov, 2024 -
Motivational Interviewing Beginners & Intermediate Level Cert 2017 & 2018
Coaim Coöp. v. Onafh. Advis. en Int. Manag.Jan, 2017- Nov, 2024 -
HR and Health & Safety Developments
Irish Management InstituteNov, 2016- Nov, 2024 -
Motivation Weight Management Consultant Training programme
Motivation Weight Management Clinic.Jul, 2016- Nov, 2024 -
cbt cognitive behavioural therapy training
Motivation Weight Management Clinic.Jan, 2016- Nov, 2024 -
CPD Continuous Professional Development (Internal parts 1 to 5) 2017 o Part 1 Active Listening o Part 2 Positive reinforcement o Part 3 Challenging and Confrontation o Part 4 Goal Setting o Part 5 Self Analysis
Motivation Weight Management Clinic.Jan, 2007- Nov, 2024
Experience
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Further Learning Group
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Ireland
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Education Administration Programs
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1 - 100 Employee
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Academic Operations Manager
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Jun 2018 - Present
The Further Learning Group was established in 2004 with the aim of providing quality distance learning courses that would enable students to acquire the skills they needed to change their careers. Over the last decade, Further Learning has grown to encompass a number of international academies in the UK, Ireland and Australia offering a variety of fully accredited classroom-based and home study courses to students around the world.http://www.furtherlearninggroup.com/Managing and leading a large and diverse multilingual remote academic team ensuring the highest level of service and performance is achieved. Managing both staff and student issues as they arise on online and blended learning, in conjunction with the Student Services and Quality Assurance Teams, with focus on Student and Customer Satisfaction through Data Analytics. Participating in annual budgets review for the different academies, focusing on strategic planning and business analytics for agreed timeframes.
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Motivation Weight Management Clinic
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Ireland
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Wellness and Fitness Services
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1 - 100 Employee
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Clinic Business Manager
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Jun 2016 - Jun 2018
- Hired by the owner to play key role in clinics team; drove sales process for services as part of their Revenue Cycle Management.- Successfully managed a P&L and improved profitability, productivity and market share.- High level of customer service by continuous team training & mentoring.- Performance managed a team of high performing consultants against defined key performance indicators (KPIs).- Client conversion rate increased by 60% successfully improved all-round clinics performance.- Prospect and drove sales process for products and services from 57% to 113%. - Designed, rolled out and successfully presented Health Wellbeing talks for new Business clients nationwide to Central Bank, Bord Bia, Bank of Ireland, New Ireland Assurance, Mercury Engineering and KBC Bank employees 2017 / 2018.- Excellent planning and strategy skills set.- Strong communicator with a proven ability to lead and motivate high performing teams towards corporate goals.- Commercially aware with the business acumen required to build and sustain revenue growth.
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Royal College of Physicians of Ireland
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Ireland
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Higher Education
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100 - 200 Employee
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International Affairs and Alumni
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Jul 2015 - Jun 2016
Assisted in delivering the alumni affairs programme events consisting of regular communication with alumni about RCPI activity, organising alumni gatherings, and events, developing and managing ways to identify alumni to participate in RCPI activity, developing benefits and services/affinity schemes Assisted in delivering the alumni affairs programme events consisting of regular communication with alumni about RCPI activity, organising alumni gatherings, and events, developing and managing ways to identify alumni to participate in RCPI activity, developing benefits and services/affinity schemes
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Business Research Analyst
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2015 - 2015
Completed a business research project which involved a complexed analysis of the regulatory practice compliance of the Otaiba United Group located in the United Arab Emirates. Completed a business research project which involved a complexed analysis of the regulatory practice compliance of the Otaiba United Group located in the United Arab Emirates.
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PHOTO CORPORATION (UK) LIMITED
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United Kingdom
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Photography
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1 - 100 Employee
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General Manager, Ireland (Multi-Site) Ireland and Northern Ireland
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Aug 2006 - Jul 2012
Photo Corporation (Ireland) Ltd (“PixiFoto”), was a Customer focused international concession based retail photographic business. As Regional General Manager, Ireland, (Multi-Site) I was responsible for the day to day operational and strategic management of Photo Corporation, weekly KPI reporting to senior management, New Business Development, HR, People Management, Budget preparation, Project Management, National Marketing and lead generation; Recruitment, Training and Coaching. Overseeing the day to day multi site operations in Ireland and Northern Ireland.
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West Wood Club
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Ireland
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Wellness and Fitness Services
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1 - 100 Employee
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Club General Manager Operations (1999 to 2006)
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Sep 1999 - Aug 2006
West Wood Health Clubs and Gyms have 6 clubs based in Dublin and one in Sarajevo. The Clontarf Health Club has over 10,000 members. Key focus was Membership Retention. Commenced employment as a part-time Operations Manager in 1999, transitioned into a full-time role in March 2001, promoted to Assistant General Manager in July 2001 and promoted again to General Manager in September 2002. Oversaw the management of all operations within the club including client member retention, commercial development, team KPI setting and performance management of 150 staff members. Local marketing and lead generation; Recruitment, Training and Coaching. Excellent member retention customer focused manager.Reporting to the Managing Director.Key Responsibilities - Development of effective Membership Retention Plan approach - Strategy - Retain members - Overall control of all operational aspects- Organising, directing and coordinating a direct sales project, increasing brand awareness and sales throughout summer months where revenue needed a boost- Marketing activities including media advertising, direct mail, promotional campaigns and event management- Customer relationship management- Management and training of 150 members of staff, and implementing staff incentive programs- Working with the local community - Initiating partnerships with suppliers, crèche operators and service providers. - Member of a panel tendering for a variety of Public and Private sector fitness facilities.
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Assistant General Manager Club Operations
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Jul 2001 - Sep 2002
Successfully increasing - Corporate Sales Business Development- New Member Sales and Retention of Members - Providing outstanding Customer service throughout Club - Marketing activities including media advertising, direct mail, promotional campaigns and event management- Customer relationship management- Health and Safety - implementing guidelines policies and procedures - Working with the local community
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Operations Manager
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1999 - Jul 2001
- Club Operations - Increasing Sales maintaining Member retention - Providing outstanding Customer service throughout Club - Customer relationship management- Health and Safety - implementing guidelines policies and procedures
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Education
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2018 - 2023
Interior Design Academy of Ireland
Postgraduate Diploma, Interior Design -
2014 - 2015
Dorset College
Bachelor's degree (Hons) BA, International Business -
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St Marys Holy Faith Primary Mount Sackville Secondary School & Institute Higher Education Dublin 2
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