Helene Santos
Care Worker at Alliance Health- Claim this Profile
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Bio
Experience
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Alliance Health
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Care Worker
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Oct 2021 - Present
Care Workers support Alliance Complete Care by ensuring that members are linked with and engaged in recommended services and supports. Care Workers assist members with various interventions under the care plan by removing administrative barriers to care, monitoring authorized services, and helping members transition to community-based settings. Responsible for placement searches for members that are ready to discharge from ED. Members with Dual diagnosis Mental Health, IDD and substance abuse. Care Workers also sit in on CFT meetings with other healthcare entities to determine the level of care and to discuss behavioral response patterns, relationships, and family interactions.
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Optum
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Substance Abuse Counselor
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Jan 2019 - Present
Provides 24/7 crisis coverage for all assigned Adult clients with the diagnosis of Substance abuse and Mental Health. Provides assessments in the areas of mental status, personality, behavioral response patterns, relationships, and family interactions. Provides individual and family counseling. Initiate Clinical Assessment and submitting the assessment to clinical physicians to gain signatures for the service order to then be submitted the MCO for authorizations and reauthorizations while completing TARS. Responsible for completing CCA addendums as needed. Initiate and update Personal Centered Plans and crisis plans. Makes referrals to services and resources on behalf of clients. Builds and maintains positive relationships with personnel from referring/ collateral agencies. Sub assessment include: The Initiation LOCUS, ASAM, NC TOPPS, LEC-5, PHQ-9 and prepare incident reports as needed. Responsible for conducting Individual counseling for Mental Health and Substance Use clients which includes treatment planning group counseling, including gender specific group counseling. Assist client with appeals to MCO’s when clients are not approved for CST services.
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Clinician
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India
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Hospitals and Health Care
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1 - 100 Employee
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Pinnacle Family Services
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May 2015 - Present
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