Energy Specialist

• Apr 2022 - Present

Founder

• Sep 2017 - Present

- Collaborated with venues and acts to manage project progress - Evaluated and contributed to creative team ideas, translating into actionable project plans - Led end-to-end event promotion and running, from booking acts and venues to secure successful sell out shows - Supervised team in budget and project management to best meet deadlines - Created Scotland’s smallest comedy festival and digital content - Collaborated with venues and acts to manage project progress - Evaluated and contributed to creative team ideas, translating into actionable project plans - Led end-to-end event promotion and running, from booking acts and venues to secure successful sell out shows - Supervised team in budget and project management to best meet deadlines - Created Scotland’s smallest comedy festival and digital content

Change of Tenancy Administrator

• May 2021 - Apr 2022

- Promoted to Change of Tenancy Administrator within my probation period- Processed member home moves via online form and email- Responsible for providing support to telephony agents where needed- Implementing process changes to improve the Change of Tenancy journey- Streamlined daily reporting information entry for efficient record keeping purposes- Assisted in training newly recruited agents

MST Consultant

• Dec 2020 - May 2021

- Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention- Recorded and processed customer data accurately, employing attention to detail to ensure error-free information- Completed additional research on complex customer problems, seeking beneficial solutions to maintain satisfaction standards- Developed extensive knowledge of the energy industry- Created and lead training for team members, while also assisting them with complex queries and cases

Submission Officer

• Jan 2018 - Apr 2020

- Followed guidelines when reviewing applicant data to determine eligibility for Schengen Visas - Developed extensive fact-checking and research skills as result of continuously reviewing different legal documents and programs - Used MS Office and software determined by the Spanish Ministry of Foreign Affairs to maintain thousands of candidate files and file notes - Developed and maintained effective relationships with external and internal stakeholders of all levels - Provided support, training, and further information to other departments where necessary

Content Creator/ English Translator

• Sep 2015 - Mar 2018

- Translated multiple marketing documents and project proposals from Bulgarian to English and vice versa - Guaranteed brand consistency by creating and maintaining writing style in project proposals - Accurately assessed context of complex material by consulting subject matter experts - Improved quality of translation by reviewing and post-editing machine-produced translations - Revised translations submitted by colleagues, maximising consistency of terminology and quality of translation

Vice President

• Mar 2014 - May 2015