Experience

Tranquille Émile

• France
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Sep 2023 - Present

  Paris, Île-de-France, France



FERRANDI Paris

• France
• Higher Education
• 100 - 200 Employee

• Master Programs Coordinator

  • Jan 2022 - Oct 2023

  Paris, Île-de-France, France



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community Sales Manager

  • Feb 2020 - Jan 2022

  Paris Area, France



Element Fresh

• China
• Restaurants
• 1 - 100 Employee

• Restaurant General Manager

  • Oct 2015 - Sep 2019

  Shanghai City, China 2018 Yueda 889 2017 Jing'an Kerry Center 2016 Disneytown Store Opening 2015 Super Brand Mall

• Restaurant Deputy General Manager

  • Oct 2014 - Sep 2015

  Shanghai, China Super Brand Mall Store

• Assistant Restaurant Manager

  • Sep 2013 - Oct 2014

  Shanghai City, China Super Brand Mall



Organic Kitchen & Wine

• Restaurant Manager

  • Nov 2012 - May 2013

  Shanghai City, China Managed all departments of the restaurant (marketing, HR, finance, kitchen and service).



Shanghai.

• PA to Chairwoman

  • May 2012 - Sep 2012

  Shanghai Followed a top 5 Chinese fortune for several months in her daily routines. Handled her emails and correspondance. Helped to organised parties and dinners in partenariat with luxurious brand. Accompanied her in her travels in France and China.



Howard Johnson Caida Plaza Shanghai

• IT Services and IT Consulting
• 1 - 100 Employee

• Guest Service Manager

  • Aug 2010 - May 2012

  Changzhou, China I worked as Duty Manager and also in charge of the Service Center (AYS and Business Center): • Solved day to day issues (guest inquiries and complaints, report anomalies, Front Desk procedures, inspect hotel’s public areas) • Prepared VIP bookings (inspection of rooms, requests, fast check-in) • Managed lobby area and monitored Concierge staff and Service Team • Prepared duty roaster for Service Center, Guest Service Manager and Guest Relation Officer • Supervised Service Center… Show more I worked as Duty Manager and also in charge of the Service Center (AYS and Business Center): • Solved day to day issues (guest inquiries and complaints, report anomalies, Front Desk procedures, inspect hotel’s public areas) • Prepared VIP bookings (inspection of rooms, requests, fast check-in) • Managed lobby area and monitored Concierge staff and Service Team • Prepared duty roaster for Service Center, Guest Service Manager and Guest Relation Officer • Supervised Service Center daily operations • Prepared and led English training for Front Office staff For the hotel’s opening in the Front Office Department, I worked to: • Establish the System Operation Process for the Front Office Department (Guest Service, Front Desk, Concierge, Operator, Executive Club, Business Center and Health Club) • Lead trainings for the Front Office staff and trainees (English and System Operation Process) • Configure the Property Management System “Opera” (Rooms categories and assignment, Hotel plan and general configuration for Front Office operations)

• Guest Service Manager

  • Feb 2009 - Aug 2010

  Shanghai, China I worked in the Front Office where I had to: • Maximized hotelʼs room occupancy and room revenue by arranging rooms for guests • Prepared VIP bookings (room arrangement, special requests, check-in and check out) • Maintained Front Desk and Lobby with high standard quality services • Helped to solve guestʼs inquiries and complaints • Worked in close relation with Housekeeping Department to ensure room availability and cleanness • Conducted hotelʼs visits and participated to… Show more I worked in the Front Office where I had to: • Maximized hotelʼs room occupancy and room revenue by arranging rooms for guests • Prepared VIP bookings (room arrangement, special requests, check-in and check out) • Maintained Front Desk and Lobby with high standard quality services • Helped to solve guestʼs inquiries and complaints • Worked in close relation with Housekeeping Department to ensure room availability and cleanness • Conducted hotelʼs visits and participated to hotelʼs communication (Sales training)



Mairie de La Rochelle

• France
• Government Administration
• 200 - 300 Employee

• Sports Comittee Director Assistant

  • Jul 2008 - Nov 2008

  La Rochelle Area, France As Director Assistant, I organized for the Sports Committee different events: • Conferences and receptions to promote the City of La Rochelle and its image during sport events and sport related events • Boat rides offered to the Sport Committee partners for the “Figaro Solitaire Race” start off La Rochelle • Coordinated with Territorial Collectivities the welcoming of the transatlantic regatta (Quebec-La Rochelle) return of “La Grande Traversée” (amateur sailors crossing the Atlantic… Show more As Director Assistant, I organized for the Sports Committee different events: • Conferences and receptions to promote the City of La Rochelle and its image during sport events and sport related events • Boat rides offered to the Sport Committee partners for the “Figaro Solitaire Race” start off La Rochelle • Coordinated with Territorial Collectivities the welcoming of the transatlantic regatta (Quebec-La Rochelle) return of “La Grande Traversée” (amateur sailors crossing the Atlantic La Rochelle- Quebec for the 400 years anniversary of Quebec foundation). • Prepared the city for the “Marathon of La Rochelle” (2nd in France), Cityʼs communication and circuit signage Show less



Hotel Le Plaza

• Belgium
• Hospitality
• 1 - 100 Employee

• Trainee

  • May 2008 - Jun 2008

  Brussels Area, Belgium Discovery of different departments such as F&B, Group and Convention, Storekeeper/Purchase and Restaurant: • Plated up in the gastronomic restaurant and banquets • Stored banquets reservations and checked rooms availabilities • Prepared supplies for banquets, restaurant and hotel's kitchens



Mairie de La Rochelle

• France
• Government Administration
• 200 - 300 Employee

• Event Assistant

  • Nov 2007 - May 2008

  La Rochelle Area, France In a team of four students, I prepared: • A village on the Cityʼs docks (plan layout, security obligations, activities, animations and set up) • With different City Hall Departments the village set up (electricity, water, cleaning), decoration (gardening, woodwork, signage), public relation (visiting of delegations, politics and the Governor General of Canada, Mrs. Michaëlle Jean for inauguration), cultural service (contact with artists and exhibitions) and communication (advertising… Show more In a team of four students, I prepared: • A village on the Cityʼs docks (plan layout, security obligations, activities, animations and set up) • With different City Hall Departments the village set up (electricity, water, cleaning), decoration (gardening, woodwork, signage), public relation (visiting of delegations, politics and the Governor General of Canada, Mrs. Michaëlle Jean for inauguration), cultural service (contact with artists and exhibitions) and communication (advertising, public communication, press and media contact) • During the event, welcoming of visitors, information point, security and receptions Show less



Piccone Pub

• Marketing and Bar Manager

  • Apr 2007 - Aug 2007

  Shanghai, China In charge of the bar management, I acted in various fields (bar activities and merchandising): • Supervised and trained employees (Chinese and French) to service performance • Managed day-to-day activities (service, stock, employeesʼ planning and suppliers) • Launched several advertisement campaigns to promote the bar in local magazines and on Internet • Organized several events (cocktails, birthday, live music, movie night) • Created posters and flyers for live performances… Show more In charge of the bar management, I acted in various fields (bar activities and merchandising): • Supervised and trained employees (Chinese and French) to service performance • Managed day-to-day activities (service, stock, employeesʼ planning and suppliers) • Launched several advertisement campaigns to promote the bar in local magazines and on Internet • Organized several events (cocktails, birthday, live music, movie night) • Created posters and flyers for live performances and bar special events (Ladiesʼ Night, Happy Hour) • Improved the outside bar visibility with new decoration elements (lights, blackboard and kakemono) Show less