Helene Albert
Executive Assistant to CEO (Town Manager) & Senior Town Executives (Town Council) at Town of Windsor, CT- Claim this Profile
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French Limited working proficiency
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Bio
Ann Edwards
Helene brings a tremendous amount of enthusiasm and energy to every task she tackles. Added to her natural high level of organizational and problem solving skills, she can be trusted to deliver her assignments at an exceptionally high level - without exception. Helene was also the front face of my office to a number of constituencies - Board of Trustee members, physician leaders, my direct reporting department heads and other C-suite leadership of the health system. Her customer service performance is unfailingly spot on. Finally, her ability to "manage up", helping me to stay organized, focused and successful in my daily tasks was incredibly valuable during a time of tremendous change and instability in the heath system. I offer Helene my highest endorsement.
Marianne Sullo
I worked with Helene for several years at the Phoenix Community Cancer Center. She was a wonderful co-worker, always willing to pitch in and help, where ever needed, also, she was such a mentor for me in the I.T. world. I miss not working with her.
Ann Edwards
Helene brings a tremendous amount of enthusiasm and energy to every task she tackles. Added to her natural high level of organizational and problem solving skills, she can be trusted to deliver her assignments at an exceptionally high level - without exception. Helene was also the front face of my office to a number of constituencies - Board of Trustee members, physician leaders, my direct reporting department heads and other C-suite leadership of the health system. Her customer service performance is unfailingly spot on. Finally, her ability to "manage up", helping me to stay organized, focused and successful in my daily tasks was incredibly valuable during a time of tremendous change and instability in the heath system. I offer Helene my highest endorsement.
Marianne Sullo
I worked with Helene for several years at the Phoenix Community Cancer Center. She was a wonderful co-worker, always willing to pitch in and help, where ever needed, also, she was such a mentor for me in the I.T. world. I miss not working with her.
Ann Edwards
Helene brings a tremendous amount of enthusiasm and energy to every task she tackles. Added to her natural high level of organizational and problem solving skills, she can be trusted to deliver her assignments at an exceptionally high level - without exception. Helene was also the front face of my office to a number of constituencies - Board of Trustee members, physician leaders, my direct reporting department heads and other C-suite leadership of the health system. Her customer service performance is unfailingly spot on. Finally, her ability to "manage up", helping me to stay organized, focused and successful in my daily tasks was incredibly valuable during a time of tremendous change and instability in the heath system. I offer Helene my highest endorsement.
Marianne Sullo
I worked with Helene for several years at the Phoenix Community Cancer Center. She was a wonderful co-worker, always willing to pitch in and help, where ever needed, also, she was such a mentor for me in the I.T. world. I miss not working with her.
Ann Edwards
Helene brings a tremendous amount of enthusiasm and energy to every task she tackles. Added to her natural high level of organizational and problem solving skills, she can be trusted to deliver her assignments at an exceptionally high level - without exception. Helene was also the front face of my office to a number of constituencies - Board of Trustee members, physician leaders, my direct reporting department heads and other C-suite leadership of the health system. Her customer service performance is unfailingly spot on. Finally, her ability to "manage up", helping me to stay organized, focused and successful in my daily tasks was incredibly valuable during a time of tremendous change and instability in the heath system. I offer Helene my highest endorsement.
Marianne Sullo
I worked with Helene for several years at the Phoenix Community Cancer Center. She was a wonderful co-worker, always willing to pitch in and help, where ever needed, also, she was such a mentor for me in the I.T. world. I miss not working with her.
Experience
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Town of Windsor, CT
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United States
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Government Administration
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1 - 100 Employee
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Executive Assistant to CEO (Town Manager) & Senior Town Executives (Town Council)
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May 2001 - Present
♦ Administrative support for routine, diversified and complex assignments♦ Creation of data spreadsheets (Excel) used for tracking/computing, presentations (Powerpoint), composition of letters and general correspondence, records management and lead on special tasks/projects ♦ Office efficiency - keep the office running smoothly by resolving and following up on conflicts/issues or referring them to appropriate personnel, foreseeing what might be needed for executives prior to being asked and ensuring materials for meetings are either available or have been distributed prior to the event♦ Oversight of Administrative Aide♦ Maintain multiple calendars for executives by booking meetings, ensuring there are no conflicts, and checking that all parties have confirmed attendance♦ Coordinate travel arrangements, special meetings, teleconference calls, and room bookings ♦ Triage incoming calls, direct to appropriate personnel, troubleshoot and follow up on inquiries♦ Enter payroll and accounts payable into data system for payment♦ Create agendas, compile and organize data, distribute to corporate/external personnel and add to the organization's web page♦ Budget - review & suggest changes for the upcoming year and maintain current budget throughout the year within allocated amounts♦ Familiar with social media and able to create a social media marketing plan♦ Maintain 25+ company web pages (data entry & ensure information is accurate)♦ Train employees on Microsoft Outlook, Word, and Phone Etiquette techniques♦ Proficient in Microsoft Office applications (Access, Excel, Outlook, PowerPoint, Publisher, Word)
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Executive Administrative Assistant / Bookkeeper
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Dec 1999 - May 2001
♦ Administrative support for routine duties and special projects for Office Manager and Executive Director such as creating letters, reports, and helping with powerpoint presentations♦ Receptionist/customer service support (answer phone, resolve or direct issues to appropriate personnel)♦ Bookkeeping (accounts receivables/payables - collect bills and add into the computer system)♦ Create administrative policies, procedures, and forms♦ IT - Computer support person for electronic accounting system and systems backup person♦ Transcription of M.D. dictation for medical cases and maintenance of medical/insurance records (data entry into medical database, upkeep of informational spreadsheets for special medical cases, and filing)♦ Acting Office Manager when Office Manager was absent♦ Employee training on Microsoft Office programs (Outlook, Office, Excel)
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Executive Assistant to Vice President of Integrated Health Services & Director of Emergency Room
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Nov 1998 - Dec 1999
(Promotion from Secretary II position)♦ Administrative support to Executives (Vice President of Integrated Health Services, Director of the Emergency Room, and Interim CEO) for routine and complex assignments♦ Prioritize and complete assignments coming in from all three executives on daily basis ♦ Maintain and schedule appointments for multiple executives♦ Coordinate travel and hotel arrangements for executives and traveling MDs♦ Create itineraries for MD interviews♦ Medical transcription (dictation from M.D) and meeting minutes for three departments ♦ Compile and prepare medical quality assurance reports (assess information and create report)♦ Support and orient new directors by giving directions, instructions on policies, introducing them to employees within the organization, and answering questions ♦ Liaison for department (point person for team)♦ Bookkeeping (accounts receivable/accounts payable)♦ Customer relations (answer phones, direct calls to appropriate personnel and troubleshoot issues) ♦ Employee training on various Microsoft Office programs and hospital medical software
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ECHN
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Secretary II, Administrative Support for Comptroller, Director of Support Services & Director of ER
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Apr 1997 - Nov 1998
♦ Administrative support to Comptroller, Director of Support Services and Director of the Emergency Room for routine and complex assignments♦ Medical transcription, meeting minutes and preparation of monthly medical quality assurance reports for Director of Emergency Room♦ Maintenance of multiple executive calendars ♦ Coordination of special functions for off-site departments♦ Liaison for off-site campuses♦ Bookkeeping (accounts receivable/accounts payable)♦ Data Entry in medical system database ♦ Customer Relations - receptionist for office♦ Medical Terminology♦ Provide additional secretarial support to transient executives and assistants
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Office Manager
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Oct 1996 - Jan 1997
(Promotion from Executive Assistant)♦ Supervision of office staff♦ Executive secretarial support to the President ♦ Shorthand and transcription ♦ Attend meetings and transcribe meeting minutes ♦ Create routine correspondence (letters, memos, sales correspondence, bills of lading, and shipping requests) ♦ Calendaring (schedule meetings, troubleshoot for conflicts, maintain calendar) ♦ Travel arrangements (book flights, hotels, and automobiles) ♦ Miscellaneous projects as assigned♦ Human resources representative (review applications for hiring and schedule interviews, orientation of employees, calculation and input of payroll into computer system, daily attendance counts, and troubleshooting/answering employee questions) ♦ Bookkeeping (accounts payable/accounts receivable), billing (invoices for product), file taxes, maintenance of company, and employee loans♦ Customer relations representative, scheduling shipments, prioritizing assignments, troubleshooting and reporting progress on customer orders ♦ Upkeep of DEP and OSHA records and preparation of quarterly DEP water discharge reports
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Executive Assistant to the President
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Feb 1989 - Oct 1996
Routine Executive secretarial duties including:♦ Shorthand and transcription♦ Creation of routine and complex correspondence (letters and memos)♦ Bookkeeping (accounts payable/accounts receivable ♦ Travel arrangements (book flights, hotel, automobile)♦ Customer relations, scheduling shipments, prioritizing, troubleshooting and reporting progress on customer orders ♦ Purchase and maintain shop materials and office supplies♦ Billing and shipping (scheduling and obtaining truckers for shipments, create bills of lading and invoices )
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Education
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Manchester Community College
Associate's Degree, Administrative Office Assistant
Community
