Team Leader - Operations

• Sep 2021 - Present

- Exceptional written and verbal communication skills - Developed a collaborative team culture in a high performing working environment - Achieving high quality Customer Experience demonstrated through highest centre CSAT score in 2022 - Analytical skills to deliver Continuous Improvement action - Constantly adapting to changing systems, processes according to business needs - Point of escalation for challenging enquiries as a subject matter expert - Coaching and Training - Exceptional written and verbal communication skills - Developed a collaborative team culture in a high performing working environment - Achieving high quality Customer Experience demonstrated through highest centre CSAT score in 2022 - Analytical skills to deliver Continuous Improvement action - Constantly adapting to changing systems, processes according to business needs - Point of escalation for challenging enquiries as a subject matter expert - Coaching and Training

Store Operations Manager

• Oct 2019 - Sep 2021

Navigated the challenges of the pandemic by optimising operations, creating high impact visual identity, securing product allocations and developing supportive culture with the customer at the front of mind to turn a profit in one of the most challenging retail environments. - Achieve High Standards of Customer Experience and unique Client Care- Yearly Financial Forecasting and Budgets- Workforce Management to reach SLA's- Project Planning for activations, designer events and seasonal trends- Leading, Training, Developing Store Team- Maintained relationships with team, management and business stakeholders Show less

Flagship Department Manager

• Aug 2016 - Oct 2019