Player Development host

• Feb 2023 - Present

Mortgage Loan Officer

• Oct 2021 - Jan 2023

Detailed oriented Loan Officer with a year of hands on experience evaluating and authorizing various loans with exceptional customer service skills and retention. Polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. -Delivered high levels of customer service to client to facilitate a smooth loan processes with written and verbal skills from initial application to funding of loan. -Educated customers on variety of loan products and available credit options to promote valuable decision-making. -Completed loan contracts and counsel clients on guidelines, policies and restrictions. -Managed pipeline from initial application through closing of loan with interpersonal skills and client retention skills throughout the process. -Assess customer needs, explore all options and introduce different types of loans based on personal scenario. -Developed and maintained knowledge of available loan products, processing procedures, underwriting guidelines and general departmental guidelines. -Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans. -Tracked and managed new leads and followed up on referral business. Show less

Management trainee

• Nov 2018 - Oct 2021

-Resolved and delegated daily 100+ volume patient flow and high volume phone calls by delivering excellent customer service. -Solved complicated customer disputes regarding billing, medical needs and services needed with surgery, biopsy and exams. - Trained new employees on work flow, office conduct, customer service, medical insurance knowledge and Nextgen Office (EHR) software. - Assisted in medical billing entry with various insurance providers and billing claims -Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement. -Balanced cash drawer daily and performed all opening and closing duties. -Scheduled team members in busy office settings to facilitate appropriate coverage. Assisted with recruitment, interviewing and onboarding new employees. -Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements. Show less

Freelance Makeup Artist

• Apr 2006 - Jul 2018

-On site time management and pressure handling while on set -Relationship building with client retention focus and business partner affiliates -Communication and interpersonal skills with client and crew before and day of project -Delivery of excellent verbal skills and service to clients and employer for each project -Study production information, such as artist description, theme settings and story boards in order to input project collaboration on set -Consulting with clients or clients management for specific projects and needs Show less