Helena Fahel
Customer Service at Uniden Australia- Claim this Profile
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English Native or bilingual proficiency
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Arabic Professional working proficiency
Topline Score
Bio
Experience
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Uniden Australia
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Australia
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Customer Service
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Jul 2023 - Present
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Administrative Assistant
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May 2020 - Apr 2023
- Managed a filing system of invoices, documents and reports. - Liaised with customers on the phone and by email to make appointments, set payments and respond to general inquiries. - Scheduled upcoming business meetings, interviews, and frequent checks to ensure everything operated smoothly. - Used Microsoft Word, Excel, PowerPoint, Outlook, and Teams and demonstrated skill and proficiency across each of these domains. - Demonstrated ability to multi-task in a fast-paced work environment. - Utilised customer service skills to grow and sustain client relationships. Show less
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Spinal Cord Injuries Australia
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Australia
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Non-profit Organizations
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100 - 200 Employee
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Marketing Intern
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Jul 2022 - Oct 2022
- Developed a marketing plan collaborating with associates to address critical issues with the 'Be a Hero' fundraising campaign. - Worked on applying creative marketing strategies that were appropriate and suited for the new campaign's target audience. - Created and posted content on various social media platforms, such as Facebook, YouTube, Twitter, Instagram and TikTok. - Helped the Digital Marketing Manager with any tasks as assigned. - Presented a sales pitch to the client proposing the new campaign idea, including the implementation, budget, and control measures. Show less
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Education
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Western Sydney University
Bachelor of Business, Marketing (Full Time)