Experience

O'Brien Fine Foods

• Ireland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Engineering Coordinator

  • Apr 2014 - Present

  • To provide support to the Engineering Team in the administrative functions of their department. • Schedule engineers work plans and co-ordinate day to day tasks. • Coordination of annual service contracts with external contractors. • Oversee the coordination and implementation of PM’s. • Ensure full contractor control (RAMS, visitor list, inductions) • Manage the stores operation and carry out regular checks to verify stock levels for re-ordering are accurate and appropriate. • Ensure agreed stock levels are maintained and raise orders in a timely manner. • Manage the Department budget. • Generate Purchase Orders. • Manage booking in/out systems of parts and equipment, logging transactions on the Tropos system. • Ensure that goods inwards are checked for damages and quantity in an accurate and timely manner and book into a location in the stores. • Ensure all materials requested are ready for collection by the engineers and contractors at the allotted times. • Control & issue of tools to maintenance staff. • Issue parts and materials to equipment and jobs using the Tropos scanner. • Work to continuously improve all aspects of the engineering department and upgrade our existing process. • Adhere to the company values and maintain 7s standards. • Work to build and maintain a good rapport with suppliers, contractors and OBFF colleagues. • Communicate effectively and remain professional at all times. • Monitor tasks raised on FlexMaint and assign to engineers accordingly. • Assist the finance department in closing out all engineering related queries on a weekly basis and for month end. • Ensure monthly KPI’s are maintained (safety, PPV, budget, stock control). • Ensure all data on the department shared drive is up to date and accurate Show less



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Groups & Call Centre Executive

  • Apr 2000 - Apr 2014

  Responsibilities: •Responsible for Group Sales working closely with group leaders to ensure smooth processing of bookings from quotation to travel date and follow up on return to ensure repeat sales for the business. •Consistently achieve and exceed all sales targets, including Insurance sales, sports packages, Car Hire, flight and holiday extras. I have worked primarily in our call centre, but also deal with customers face to face when needed. •Account management of our top travel agents, working with our trade partners to ensure they have the latest holiday offers, resolving day to day issues and following through with other departments to ensure minor problems don’t impact on sales. •Represented Thomas Cook at trade shows like Holiday World and over 50’s show in the RDS and the National Ploughing Championships. •Training and Educationals – As a senior member of the team I have been selected as a super user of some of our back office systems and a champion for new products. This involves external training in our UK head office and keeping my personal training up to date, so that I can coach and train my colleagues to ensure as a team we all have up to date skills. I also take full responsibility for my own knowledge and skills using resources available to me to up skill where possible. •One of a dedicated team of tailor made specialists; I am responsible for booking travel agent and direct customers on dynamically packaged holiday’s worldwide and assisting customers with online bookings. •Member of our task force team, which is a customer focused group that assists with operational issues when needed. I work well under pressure and part of a team, which I have demonstrated during various different times in my career. •Customer Service follow up, with other departments/overseas teams/3rd party suppliers for requests and special room types and commercial team to ensure we price match where needed, ensuring the best outcome for our customer and the business. Show less