Helena Broms
Commercial & Operations manager vetapotek.se at Evidensia Djursjukvård- Claim this Profile
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Bio
Diego Bianco dos Santos
Helena is a great positive force on the team to look for improvements and change processes. She is highly skilled understanding what drives customer satisfaction on e-commerce sites. It was a great pleasure to work with her, I learned a lot during the time we were on the same team.
Johanna Leonard
Helena is the e-commerce queen and has broad experience with everything from supply chain, customer service to daily management of an e-commerce site. I’ve truly enjoyed working with Helena as she always has an opinion, deliver on time and has high standards in her work. Helena was responsible for the roll-out of click and reserve at BR and Toys’R’us and put in many hours to launch a more natural way for our customers to shop. As always when Helena is involved - it became a real success! I would very much like to have the opportunity to work with Helena again, and can recommend her to everyone!
Diego Bianco dos Santos
Helena is a great positive force on the team to look for improvements and change processes. She is highly skilled understanding what drives customer satisfaction on e-commerce sites. It was a great pleasure to work with her, I learned a lot during the time we were on the same team.
Johanna Leonard
Helena is the e-commerce queen and has broad experience with everything from supply chain, customer service to daily management of an e-commerce site. I’ve truly enjoyed working with Helena as she always has an opinion, deliver on time and has high standards in her work. Helena was responsible for the roll-out of click and reserve at BR and Toys’R’us and put in many hours to launch a more natural way for our customers to shop. As always when Helena is involved - it became a real success! I would very much like to have the opportunity to work with Helena again, and can recommend her to everyone!
Diego Bianco dos Santos
Helena is a great positive force on the team to look for improvements and change processes. She is highly skilled understanding what drives customer satisfaction on e-commerce sites. It was a great pleasure to work with her, I learned a lot during the time we were on the same team.
Johanna Leonard
Helena is the e-commerce queen and has broad experience with everything from supply chain, customer service to daily management of an e-commerce site. I’ve truly enjoyed working with Helena as she always has an opinion, deliver on time and has high standards in her work. Helena was responsible for the roll-out of click and reserve at BR and Toys’R’us and put in many hours to launch a more natural way for our customers to shop. As always when Helena is involved - it became a real success! I would very much like to have the opportunity to work with Helena again, and can recommend her to everyone!
Diego Bianco dos Santos
Helena is a great positive force on the team to look for improvements and change processes. She is highly skilled understanding what drives customer satisfaction on e-commerce sites. It was a great pleasure to work with her, I learned a lot during the time we were on the same team.
Johanna Leonard
Helena is the e-commerce queen and has broad experience with everything from supply chain, customer service to daily management of an e-commerce site. I’ve truly enjoyed working with Helena as she always has an opinion, deliver on time and has high standards in her work. Helena was responsible for the roll-out of click and reserve at BR and Toys’R’us and put in many hours to launch a more natural way for our customers to shop. As always when Helena is involved - it became a real success! I would very much like to have the opportunity to work with Helena again, and can recommend her to everyone!
Experience
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Evidensia Djursjukvård
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Sweden
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Veterinary Services
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300 - 400 Employee
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Commercial & Operations manager vetapotek.se
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Sep 2019 - Present
Head of business at VetApotek Head of business at VetApotek
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The Estée Lauder Companies Inc.
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United States
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Personal Care Product Manufacturing
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700 & Above Employee
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Nordic E-commerce Store Lead, Clinique
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Feb 2019 - Aug 2019
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TOP-TOY A/S
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Retail
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100 - 200 Employee
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E-commerce Manager
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May 2017 - Jan 2019
P&L responsible for TOYS”R”US and BR online in Sweden, as well as e-commercelead for BR in the Nordics. This includes responsibility of campaign planning,execution, analysis and overall digital direction of the business. Furthermore,the responsibilities includes sale readiness and look of online store, as well asbudgets and sale forecastsProject selection:- Click & Reserve with 1 hour pickup across 8 sites and 230 physical stores- Platform change from SAP Hybris to Salesforce Commerce Cloud- Implementing and running online NPS and customer feedback driven CRO
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E-commerce manager
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May 2015 - May 2017
Driving web store business on arkenzoo.se (budget, analyzes, performanceimprovements, CRO, logistic processes, marketing activities), digital marketing(SEO, SEM, Affiliate, Email marketing), social media and customer service.Responsibility for a team of four. As E-commerce manager, I was a part of theSwedish management team.Project selection:- Platform change from Site Direct to Magento- Brand change from grizzlyzoo.se to arkenzoo.se- Starting up new B2C warehouse and logistic operations
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Grizzly Zoo
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Sweden
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Retail
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1 - 100 Employee
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E-commerce Manager
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Dec 2014 - May 2015
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E-handelsassistent
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Sep 2013 - Dec 2014
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Webbadministratör
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Jun 2013 - Aug 2013
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Resultify
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Sweden
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Advertising Services
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1 - 100 Employee
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Webbadministratör
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Nov 2012 - Dec 2012
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Project Manager
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Feb 2012 - Nov 2012
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Project assistant
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Jun 2011 - Oct 2011
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Education
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2009 - 2012
Malmö University
Kandidatexamen, Produktionsledare - Media
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