Experience

The Fair Work Ombudsman

• Australia
• Government Administration
• 400 - 500 Employee

• • Oct 2015 - Present

  Assistant Director within the Customer Solutions Team. Responsible for the Early Intervention Team which works in a high volume environment resolving up to 40% dispute enquiries received by the Fair Work Ombudsman, and the Small Claims Team which assists customers to resolve their disputes in court.

• • 2013 - Present

  * Use alternative dispute resolution skills to conduct 90 minute telephone mediations for disputes in relation to contraventions of the Fair Work Act 2009 between employees and employers under the LEADR model;* Resolve disputes between employers and employees in a high volume processing environment;* Draft Deeds of Settlements between the parties

• • Nov 2007 - Oct 2015

  * I have been a Senior Fair Work Inspector and Team Leader for various teams at the Fair Work Ombudsman including the Small Claims Team, Customer Engagement Team, Technical Liaison Officer Team, Assisted Voluntary Resolution Team, Compliance Teams (various) and NSW/ACT Education Team; * Currently leading a team of Fair Work Inspectors who provide tailored advice to employees filing small claims applications and employers responding to small claims applications under the Fair Work Act nationally. Courts include but not limited to the Federal Circuit Court, Chief Industrial Magistrates Court, WA Industrial Magistrates Court and SA Industrial Relations Court;* Deal with escalations from team members and referrals from the Minister in a dispute resolution environment; * Develop and deliver training and seminars to internal and external stakeholders, including Legal Aid, Community Legal Centres, National Institute of Accountants, Korean delegations of company and union officials, Australian Hotel Association, high schools and Pacific Islander Seasonal Workers as part of their on-arrival briefings;* Mentoring and coaching team members;* Ensure KPIs are met in a high volume processing environment;* Lead a team of Fair Work Inspectors to conduct investigations of the Fair Work Act and commence litigation if required;* Issue and review compliance outcomes such as contravention letters, letters of caution, infringement notices and compliance notices;* Conduct investigations for high impact or complex cases;* Conduct reviews and re-investigations of complaints when parties have sought a review. Show less

• • Mar 2006 - Nov 2007

  My role as a Workplace Inspector involved:* Investigating breaches of the Workplace Relations Act 1996;* Investigating complaints from employees, by gathering and analysing information from a range of sources such as awards, agreements and legislation; * Liaising with legal representatives, prepare briefs of evidence and initiate litigation against employers;* Conduct site visits in mostly adversarial environments; * Educate workplace participants about their industrial relations obligations; * Auditing of businesses through targeted campaigns;* Liaise with third parties including other Government agencies, employee and employer associations Show less



Marrickville Legal Centre

• Australia
• Legal Services
• 1 - 100 Employee

• Secondee

  • Apr 2015 - Sep 2015

  Marrickville Community Legal Centre handles a high volume of clients who are experiencing problems with unpaid wages and entitlements. I am currently seconded to the centre one day a week and undertake the following work under the supervision of Marrickville Legal Centre's principal solicitor: * Assessing the correct wages & entitlements under the relevant award, contract industrial agreement or statute and completing calculations; * Identifying sham contracting & other non-compliant arrangements such as free trials; * Assessing individual clients options to recover this money such as: - referrals to the Fair Work Ombudsman, - court processes including which court is the most relevant - drafting letters of demand - drafting statement of claim - enforcing judgement debts * Dealing with: - Applications to Fair Entitlements Guarantee (FEG) - Complaints to ATO - Possible complaints to ASIC (eg phoenix activity, trading while insolvent, strike off) * Preparing pro bono referrals for representation; * Drafting general protections and unfair dismissal applications for the Fair Work Commission; * Drafting court documents including applications and affidavits for clients at the Federal Circuit Court in the Fair Work Division (in the small claims and general division); * Undertaking research to track down companies to try to assist clients to recover unpaid wages & entitlements. * Prepare and deliver training to community legal centres and pro bono lawyers to increase their capacity to undertake underpayment matters Show less



Office of the Employment Advocate

• Sydney, Australia

• Agreements Assessment Officer

  • 2004 - Mar 2006

  In my role as a Senior team member of AWA Operations – WA Team, I was responsible for: * Assessing AWAs to ensure that they met the global No Disadvantage Test (NDT), by analysing awards, agreements and legislation and assessing them against the AWA and calculating on an Excel spreadsheet whether there was any financial disadvantage in accordance with internal policies;  * Drafting and seeking undertakings from employers when AWAs fail the NDT; * Mentoring less experienced team members; * Received Local Recognition Awards for Client Services and mentoring Show less



Western Sydney University

• Australia
• Higher Education
• 700 & Above Employee

• Student Cooperative Project Officer

  • 2002 - 2003

  I was selected for a Vacation Student Co-operative program for a project called 'Industry Needs for Knowledge Management.' Along with a research partner, we completed the following work: * research industry needs for a new degree: Masters in Knowledge Management; * develop a survey which was used in market research; * conduct telephone surveys and interviews with industry including businesses * produced a report for the University of Sydney, Information Systems Group, analysing industry needs and making recommendations for the degree Show less