Experience

Skyrise Group

• China
• Telecommunications
• 1 - 100 Employee

• Sales/Buyer

  • Oct 2018 - Present

  Refurbished factory for iPhone and Samsung. Buyback used iPhone/iPad/Samsung LCDs. Refurbished factory for iPhone and Samsung. Buyback used iPhone/iPad/Samsung LCDs.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Jun 2016 - Sep 2018

  Incharge of handle User Request under DBS Bank Program, assign and arrange user request to specific technical expert. Liaise with consultant, technical lead and customers to understand and determine technical requirements and ensuring that all necessary information is collated prior to solve the user’s problems. Responsible for carry out implementation activities, and develop project documents, implementation methodology as well as system and user documentation. Contribution: · DBS Bank IT Support: Handling all inbound calls pertaining to user general enquiries, complaints, comments, feedbacks, and other raising issue related to the IBM System. To exceed expectation in terms user service & accurate information. Work in a team to achieve the required KPI. Show less