Experience

Vashon Community Care Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Diet aide

  • Feb 2014 - Present

  Cleaned dishes. Served hot meals in skilled part of nursing home. Trained new employees. Maintained dish washing area & satellite kitchen. Covered cook & prep cook shifts when needed. Cleaned dishes. Served hot meals in skilled part of nursing home. Trained new employees. Maintained dish washing area & satellite kitchen. Covered cook & prep cook shifts when needed.



caprenos, inc

• Researcher

  • Oct 2012 - Jan 2013

  Verified/edited info from our customers for preliminary notices, for any construction projects that used any of their materials/equipment. Verified/edited info from our customers for preliminary notices, for any construction projects that used any of their materials/equipment.



Self Employed

• Real Estate
• 1 - 100 Employee

• In-home care provider

  • Jun 2012 - Jul 2012

  Started in-home care for a close family friend. Took care of trash, grocery shopping, drove to dr. appt/hospital visits. Feed his dog, cleaned bathroom/bedroom. Washed laundry. Would currently be working for him but he ended up in the hospital with a serious infection & was moved to a home. Started in-home care for a close family friend. Took care of trash, grocery shopping, drove to dr. appt/hospital visits. Feed his dog, cleaned bathroom/bedroom. Washed laundry. Would currently be working for him but he ended up in the hospital with a serious infection & was moved to a home.



Michaels arts & crafts

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Replenishment Manager

  • Jun 2011 - Apr 2012

  Duties Performed: Supervised 12 or more employees. Performed opening/closing procedures; open/shutdown registers, verified daily deposits, trained new employees in all aspects of policies & procedures, performed weekly tasks i.e.; RDQ(checking quantities on hand), NOH(run report, double check the count & correct when needed in the ISP system), weekly planogram resets, set seasonal planograms(build grids from 2x2 to16x4 for incoming product. Ran weekly truck processes i.e.; unloading/stocking of regular/seasonal trucks on a weekly basis, checked in deliveries via UPS, FED EX, and candy distributer, frame shop provider, assisted at the framing counter with sales, quotes & general information. Assisted customers with any questions or inquiries about products, at registers when needed, took calls for floor checks, store transfers. Processed custom orders as they arrived to the store, entered info into CSO portal, assisted customers as they came in to pick up their order. Customer Service. Show less

• Floral/Seasonal Department Manager

  • May 2009 - Jun 2011

  Performed opening/closing procedures; open/shutdown registers, verified daily deposits, trained new employees in all aspects of policies & procedures, performed weekly tasks i.e.; RDQ(checking quantities on hand), NOH(run report, double check the count & correct when needed in the ISP system), weekly planogram resets, set seasonal planograms(built grids from 2x2 to16x4 for incoming product. Assisted with weekly truck deliveries, unloading/stocking of regular/seasonal trucks on a weekly basis, checked in deliveries via UPS, FED EX, and candy distributer, frame shop provider, assisted at the framing counter with sales, quotes & general information. Assisted customers with any questions or inquiries about products, at registers when needed, took calls for floor checks, store transfers. In addition, I also provided World Class Customer Service. Show less



OVERLAND STORAGE INC

• LEAD GENERATOR

  • Apr 2008 - Jan 2009

  Duties Performed: Call Center; handled all outgoing calls, contacted customers who downloaded our company's technical white papers, web casts, and video casts for data storage. Deduped leads that came in to make sure they hadn't downloaded something prior to the lead I received. Helped CSR's and TSM's update their spread sheets. Sent customers information to the Channel Sales Reps and the Terriorty Sales Managers Duties Performed: Call Center; handled all outgoing calls, contacted customers who downloaded our company's technical white papers, web casts, and video casts for data storage. Deduped leads that came in to make sure they hadn't downloaded something prior to the lead I received. Helped CSR's and TSM's update their spread sheets. Sent customers information to the Channel Sales Reps and the Terriorty Sales Managers



AUTO TRADER MAGAZINE

• United States
• Individual and Family Services

• CUSTOMER SERVICE REP

  • Sep 2005 - Mar 2006

  Duties Performed: Call Center; handled a large volume of incoming calls, processed numerous complaints, assisted customers in placing their ads and solve customer issues in a professional and timely manner, entered credit card information, maintained accurate records of all calls and customer accounts using in-house software, upselling and set appointments. WEBMASTER, MARCH 2006 TO DECEMBER 2006 Duties Performed:Processed web ads, setup ads for distribution, type and/or edit the text for the magazine and resolve customer issues regarding online ad placement, calculated weekly commissions for payroll, assisted the marketing department with ad counts and market research. CSR LEAD, DECEMBER 2006 TO FEBRUARY 2008 Duties Performed: Assisted the supervisor with reports and manifests, continued to calculate weekly commissions for payroll, helped process numerous ads, worked in our front office i.e.; cashiering, photograph autos, motorcycles, trailers, box trucks, RV's, and occasional pets for sale. Place ad in system, assisted CSR's in call center with questions and/or customer issues. Show less



Golfsmith

• United Kingdom

• APPAREL SPECIALIST

  • Mar 2005 - Sep 2005

  Duties Performed:Monitored the supply of all apparel, shoes, and accessories upon arrival via shipping and receiving, setup new displays. If our store were out of a certain product, I would contact another store for product quantity. Maintained the dressing rooms, and kept the clean and orderly, handled cash, issued receipts, refunds and credit, greeted customers in a friendly manner by giving them my full attention, taking time to answer questions and signed customers up to be on our company mailing list. Show less



JONES NEW YORK

• Apparel & Fashion
• 700 & Above Employee

• 2ND ASSISTANT MANAGER

  • May 2002 - Sep 2004

  Duties Performed:Assisted customers with apparel questions, sizes, and contacted other stores for products that we had out of stock. Obtained customer information for company mailing list. Merchandized new displays, handled shipping and receiving for all merchandise including inventory for our Carlsbad location. Cashiered, performed opening/closing procedures, trained new employees, handled refunds, handled customer issues/complaints in a timely and professional manner, ran daily reports, handled daily bank deposits & change. Show less



MILLERS PRESCHOOL

• United States
• Retail

• TEACHERS ASSISTANT/DRIVER

  • Apr 1998 - May 2002

  Duties Performed:Served as a Teacher's assistant by participating in art projects, outside activities, field trips, lunches and naptime. In addition, drove children to/from school/home, field trips i.e.; parks, beaches, pool, and other activities. In addition, I also assisted in our other facilities. Duties Performed:Served as a Teacher's assistant by participating in art projects, outside activities, field trips, lunches and naptime. In addition, drove children to/from school/home, field trips i.e.; parks, beaches, pool, and other activities. In addition, I also assisted in our other facilities.