Experience

Brad Foote Gearing

• Machinery Manufacturing
• 1 - 100 Employee

• Sales Support Admin

  • Jan 2018 - Present

  Cicero, IL



Xylem

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Technical Inside Sales

  • Jan 2015 - Oct 2017

  Mokena, IL • Performed order entry and management of large and small projects • Responded to customer inquiries regarding product availability, pricing, basic level technical information, documentation, order status, delivery/tracking, invoicing, and shipping • Served as customer liaison by communicating order status and follow-up until shipment was completed • Coordinated processing of purchase orders required to fill customer orders with various suppliers, … Show more • Performed order entry and management of large and small projects • Responded to customer inquiries regarding product availability, pricing, basic level technical information, documentation, order status, delivery/tracking, invoicing, and shipping • Served as customer liaison by communicating order status and follow-up until shipment was completed • Coordinated processing of purchase orders required to fill customer orders with various suppliers, followed up for on-time deliveries • Processed new customer account set-up paperwork • Performed special projects and other duties as requested/assigned Show less



Brainlab

• Germany
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sales Operations Associate

  • Jun 2009 - Dec 2014

  • Acted as primary point of contact on issues relating to orders, inventory, shipment, and invoicing • Worked with customers on product, sales, and support issues • Cultivated and fostered relationships with customers to bring in additional business • Managed leads acquired during events in Salesforce.com • Served as customer liaison by communicating shortages of parts and order status until shipment was completed • Followed up with customer on open/outstanding… Show more • Acted as primary point of contact on issues relating to orders, inventory, shipment, and invoicing • Worked with customers on product, sales, and support issues • Cultivated and fostered relationships with customers to bring in additional business • Managed leads acquired during events in Salesforce.com • Served as customer liaison by communicating shortages of parts and order status until shipment was completed • Followed up with customer on open/outstanding invoices • Maintained equipment installation project report (regarding completeness, consistency, and information content of the entries) • Managed essential purchase order paperwork (i.e. reviewed and forwarded all generated documents according to the order process) • Resolved issues with US Customs or FDA on shipments coming into the country • Assisted sales team by organizing and sending marketing materials as requested • Coordinated and managed requests related to data uploads, reporting, and other ad-hoc requests related to customer data • Performed special projects and other duties as requested/assigned Show less



Illinois Brick

• Customer Service

  • Mar 2004 - Apr 2009

  • Supported four sales people with the ordering process which included processing sales orders, following up with purchase orders, tracking deliveries from manufacture plants and various company yard locations. • Answered telephone calls from customers regarding status of orders placed on a daily basis. • Utilized SAP system for order entry, ran sales order reports, creating outbound deliveries with reference to sales orders and run delivery address… Show more • Supported four sales people with the ordering process which included processing sales orders, following up with purchase orders, tracking deliveries from manufacture plants and various company yard locations. • Answered telephone calls from customers regarding status of orders placed on a daily basis. • Utilized SAP system for order entry, ran sales order reports, creating outbound deliveries with reference to sales orders and run delivery address queries. • Investigated discrepancies associated with orders placed by customers and sales team to provide each person with a solution. Show less