Experience

Science Museum Group

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Academy Programme Coordinator

  • Nov 2019 - Present

• Learning Support Officer

  • Sep 2015 - Nov 2019



London Borough of Waltham Forest

• United Kingdom
• Government Administration
• 700 & Above Employee

• Library Customer Service

  • Jul 2014 - Sep 2015

  In this role I was required to perform the following duties • Assisting library users with inquiries as well as issuing and returning books • Resolving user account queries such as fines, overdue and lost books and reservations • Helping users to access the library facilities and maintaining library equipment • Responding to requests for books from other libraries and online • Monitoring the condition of books and removing damaged titles as well as shelving and ensuring the library is tidy and presentable. Show less



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Course Administrator at North East London NHS Foundation Trust

  • Feb 2013 - Feb 2014

  In this Administrative role I was required to • Answer training queries via email and over the phone • Understand and be able to explain statutory and mandatory training course requirements and outcomes to staff members • Process booking requests via a specialised IT system • Accurate data entry of training information for staff records • Assist trainers and delegates In this Administrative role I was required to • Answer training queries via email and over the phone • Understand and be able to explain statutory and mandatory training course requirements and outcomes to staff members • Process booking requests via a specialised IT system • Accurate data entry of training information for staff records • Assist trainers and delegates



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2010 - Dec 2012

  In this customer-facing leisure/retail role I worked as part of a team within a larger network of Licensed Betting Offices, My duties included; • Engaging with customers and providing excellent customer service within a retail environment • Learning and understanding all products and being able to explain to customers as well as promote new products and services • Accurate and efficient data entry, often under strict time constraints in a hectic environment • Maintain a high level of accuracy when dealing with money especially in keeping records and the taking and refunding of card payments • After further training I obtained a supervisory level where I was responsible for the running of a licensed betting office and required to adhere to certain security and legal procedures Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Management Representative

  • May 2007 - May 2010

  In this role I was part of a small team based in-house at a large national account. My duties included: • Taking hire bookings via phone and email and processing requests promptly and accurately via the online booking system and providing email confirmation • Accurate entry and updating of data onto company systems often under busy conditions • Monitoring all current hires by performing call-backs, processing extension requests between customers and branches and updating company records • Liaising with branches and customers to ensure quick resolution of problems and dealing with customer complaints through investigation and replying in writing within an agreed time frame • Ensuring customer billing and invoicing was accurate and resolving any discrepancies quickly to ensure it was completed on time • Maintaining strong working relationships with customers Show less



TK MAXX

• Retail
• 700 & Above Employee

• Customer Service Associate

  • Oct 2006 - May 2007

  My duties as part of this customer facing retail role included; • Working as part of a team to ensure professional standards of presentation within the store • Answering customer queries and serving customers via an EPOS system I undertook on additional service desk training to provide more specific customer service. I was also given duties as an administration assistant in the company's regional office. My main tasks included data entry and the maintenance of important databases and spreadsheets Show less



Matalan

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jul 2004 - Oct 2006