Experience

Sundale Ltd

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Executive Officer

  • Apr 2022 - Present

  Sundale provides residential aged care, retirement living and in home care services.Sundale has been part of the Sunshine Coast community since 1963 and is extremely proud of its heritage and strong foundations.Aged care is a challenging sector and this is a role that will enable me to utilise the breadth of my skills and to make a difference. Sundale provides residential aged care, retirement living and in home care services.Sundale has been part of the Sunshine Coast community since 1963 and is extremely proud of its heritage and strong foundations.Aged care is a challenging sector and this is a role that will enable me to utilise the breadth of my skills and to make a difference.



Meet Me at the Station

• Founding Partner

  • Oct 2021 - Apr 2022

  Started in 2004 with an innovative approach to tourism. Successful through the use of strategic partnerships, collaboration and a genuine desire to help regional communities prosper.Offering collaborative stakeholder engagement, transformational change, strategic advice, innovation and co-design to bring about economic and corporate growth. You’re the average of the people you spend time with. Think about who you want contributing to your average. Started in 2004 with an innovative approach to tourism. Successful through the use of strategic partnerships, collaboration and a genuine desire to help regional communities prosper.Offering collaborative stakeholder engagement, transformational change, strategic advice, innovation and co-design to bring about economic and corporate growth. You’re the average of the people you spend time with. Think about who you want contributing to your average.



QLeave

• CEO/General Manager

  • Jan 2019 - Oct 2021

  QLeave has 400,000 members, pays $130M p.a.in portable long service leave claims, collects $100M in levies and manages over $1.3Bn in funds. Key responsibilities were introducing the first new portable long service leave scheme in 15 years, increasing the organisation’s risk maturity, replacing core systems, and creating a culture of legislative compliance while providing customer service that delights. Achievements:- Reduced cost to serve to lowest level relative to peers (49% less than next lowest), as part of program to achieve target funding ratio. - Built capability of management team to deliver new portable long service leave scheme, registering 70,000 members within first 6 months, 7 times the level achieved for previous 2 schemes.- Delivered cultural change in contact centre, reducing unplanned absences from 68% to 7% within 5 months.- Negotiated $100M working capital loan with Queensland Treasury during COVID-driven investment downturn, due to solvency concerns.- Developed targeted approach to compliance activities, increasing levies by $22M over 2 years.- Worked with Chairs of QLeave's 3 representative boards to align approach to risk management, investment strategy and assurance.



Queensland Government

• Australia
• Government Administration
• 700 & Above Employee

• Executive Director, Community Insights

  • Jan 2014 - Dec 2018

  Established Queensland Government's behavioural insights unit advocating for change to improve services for vulnerable community membersAttracted talent from private sector design and consulting firms and established externally verified evaluation to ensure service offering could be benchmarked to industryLead systemic change for Aboriginal and Torres Strait Islander people, people in contact with the justice system and at risk of homelessness.Won two Good Design Australia awards.Multi-agency and whole of government relationship management, engagement and governance.



NSA

• CEO

  • Sep 2010 - Jul 2013

  Commercialised technology-enabled product, securing contract terms that supported growth phase cash flow. Structured for growth building capability and capacity to deliver on $3M contract.Attracted international support for innovative products including high profile US police departments and Middle East national safety agencies. Commercialised technology-enabled product, securing contract terms that supported growth phase cash flow. Structured for growth building capability and capacity to deliver on $3M contract.Attracted international support for innovative products including high profile US police departments and Middle East national safety agencies.



Cube Management Solutions

• Associate Consultant

  • 2008 - 2010

  Developed 5 year strategy for Victorian Department of Human Services post emergency relief function.Transitioned Executive team to new normal following Black Saturday bushfires.Simplified complex funding proposal to support $100M urban renewal. Developed 5 year strategy for Victorian Department of Human Services post emergency relief function.Transitioned Executive team to new normal following Black Saturday bushfires.Simplified complex funding proposal to support $100M urban renewal.



Falls Creek Alpine Resort Management

• CEO/General Manager Commercial

  • Oct 2004 - Jan 2008

  Developed all year round tourism product.Successfully advocated for investment funding based on demonstrated economic value added to the State and region.Built collaborative relationships with other alpine resorts to jointly promote, market and attract funding. Developed all year round tourism product.Successfully advocated for investment funding based on demonstrated economic value added to the State and region.Built collaborative relationships with other alpine resorts to jointly promote, market and attract funding.



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Executive Digital Channels

  • 2002 - 2004

  Responsible for ensuring retail technology systems enabled staff and licences to serve customers in Australia Post's 4700 outletsGrew web channel (auspost.com.au) visitation by 12%.

• Executive Strategy & Design

  • 2001 - 2002

  Developed strategy and secured $8M early adopter partners for newly introduced clicks and mortar business in first year.



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Executive Strategic Planning

  • 1998 - 2000

  Lead strategic review to identify opportunities to grow revenue to offset declining letter volumes.Influenced strategic direction at Chair and MD level.Renegotiated $60M contract to enable delivery of $500m strategic project. Lead strategic review to identify opportunities to grow revenue to offset declining letter volumes.Influenced strategic direction at Chair and MD level.Renegotiated $60M contract to enable delivery of $500m strategic project.



Gandel Retail Trust/Gandel Group

• Property and Construction Financial Adviser

  • 1994 - 1997

  Prepared feasibility for $100M Master Plan of Australia's largest shopping centre for ASX listed Real Estate Investment Trust. Prepared feasibility for $100M Master Plan of Australia's largest shopping centre for ASX listed Real Estate Investment Trust.



Citibank Card Services

• Financial Accountant and Quality Manager

  • 1992 - 1994

  Implemented ISO certified quality system for customer facing operations. Implemented ISO certified quality system for customer facing operations.



Ernst & Young

• China
• Accounting
• 700 & Above Employee

• Audit Senior

  • 1989 - 1991