Experience

Impact 4 Good

• Events Services
• 1 - 100 Employee

• Delivery Director

  • Dec 2022 - Present

• Director Of Operations

  • Jan 2022 - Dec 2022



Self-Employed

• Director of Home Operations and Child Welfare

  • Jul 2016 - Dec 2022

  Taking a pause from my career to concentrate on home life and children. In addition to raising two boys, I am currently Treasurer of the Lexington Elementary Home and School Club and Treasurer of Cub Scouts Pack 509. These volunteer positions allow me to keep working on my project management, team leadership, coaching, database and spreadsheet skills. I enjoy learning new industries and skills. I pay attention to details, and thrive in a take charge, quick paced environment. Taking a pause from my career to concentrate on home life and children. In addition to raising two boys, I am currently Treasurer of the Lexington Elementary Home and School Club and Treasurer of Cub Scouts Pack 509. These volunteer positions allow me to keep working on my project management, team leadership, coaching, database and spreadsheet skills. I enjoy learning new industries and skills. I pay attention to details, and thrive in a take charge, quick paced environment.



SFG Productions

• United States
• Media Production
• 1 - 100 Employee

• Director Of Operations

  • Apr 2021 - Oct 2021



Silverline

• United States
• Software Development
• 300 - 400 Employee

• Resource Director

  • Jan 2015 - Jul 2016

  In 2015 I led the creation of a Resource Operations department at Silverline. The goal was to put an emphasis on employee development. Creating career paths for Individual Contributors, training programs for recent graduates, and creating reliable and efficient processes and procedures for the daily function of our teams and managers.Resource Director Responsibilities:• Member of the leadership team responsible for the success and direction of the company.• Coaching Resource Managers and Individual Consultants, responsible for their professional growth• Interview and Hiring Process. • Capacity Planning and Project Staffing. • Project Management and Customer Relations.

• Resource Manager and Principal Consultant

  • Sep 2013 - Jan 2015

  I came to Silverline in 2013 to bring my expertise on growing a consulting team, both in skills and numbers to help Silverline keep up with the pace of Salesforce implementations they were selling. Today, Silverline is a very well respected and renowned Salesforce Platinum Partner with employees throughout North America, and with over 1,200 successful implementations. My focus was on client relationships, guiding large Salesforce implementations, managing project teams, and growing the consulting team from one person implementors for small projects to teams of consultants working together on large scale implementations to ensure our clients needs were met.Responsibilities:• Management of 20 Resources, including weekly one on ones, career and project coaching.• Project Resourcing and Staffing• Project Management and Solution Design for Salesforce Implementations• Leading analysis sessions and conversations with clients to understand their needs and how best to design a system to meet these needs.• Working on Data migration design, data cleanup and implementation• Designing end user and management reports• Working on strategies for user adoption



Infinity Info Systems

• Delivery Resource Manager and Member of Leadership team

  • Jan 2013 - Sep 2013

  Member of the leadership team at Infinity responsible for the day to day operations, and the strategic direction of the company. In my role as Delivery Resource Manager, I managed a team that comprised of Analysts, Project Managers, IT Professionals and Developers. I worked directly with Sales and Delivery Managers to ensure that the skills of the team matched what our clients needed. Worked directly with all team members to provide mentoring and coaching for their job functions, and client relationships. Facilitated the sharing of information across projects, and standardization of work methods. Lead weekly planning meetings between Sales and Delivery leads to ensure we are working together as one team.Accomplishments:• Developed training plans and coached new consulting team members. Was instrumental in building the Consulting Team from 5 to 30 people.• Restructured the consulting department into more streamlined teams of technology concentration. This created more synergy and communication within the teams leading to higher utilization and productivity.• Implemented a quarterly MBO process to motivate team members to grow as consultants, increase their product knowledge and keep client satisfaction high.• Implemented internal resource management tools to streamline resource requests, fulfillment, and increase utilization.• Was a key contributor in the design of an analytics tool that allowed us to track and forecast revenue and utilization.

• Solutions Manager

  • Aug 2010 - Jan 2013

  Responsible for the successful delivery of CRM solutions for our emerging markets practice. Team leader very involved with the strategic planning for both our team goals and working with clients to also make sure their goals and targets were being met. Managed a team of 12 analysts and project managers.Accomplishments:• Initiated plans to improve process and workflow of the Project Management and Implementation Teams at Infinity.• Designed and implemented new systems and procedures to help streamline Project Management Team tasks and communications.• Maintained existing client relationships and generated new relationships, creating a strong roster of references which helped Infinity grow from 12 to 80 employees and from $2 million to $18 million in revenue.

• Senior Project Manager

  • Aug 2000 - Aug 2010

  Project Manager and Business Analyst, working on the implementation of CRM systems for a client base that extended across varying industries including finance, publishing, media, manufacturing, pharmaceuticals and not for profit. I was one of the most highly requested and successful project managers at Infinity. I took the lead on large projects, worked with clients to analyze current processes and created and implemented plans to improve these processes. A hands-on project manager doing what it takes to ensure that our client’s goals were accomplished. I believe working with different clients of various industry, size and skill set has taught me how to adapt my skills and knowledge to any work situation.Responsibilities:• Analyzed business processes and existing applications used by clients, to design and plan a CRM solution to streamline those processes and either integrate with or replace existing applications.• Effectively managed entire project life cycle and projects teams of up to 12 consultants.• Managed CRM rollouts across the United States, Europe and Asia with minimal down time while staying within budget.• Managed budgets from $10,000 to $2,000,000.• Produced business requirement, functional design, and project plan documentation.• Created detailed technical specifications for all custom development work.• Created Quality Assurance Test Cases and validated development against design specifications and business objectives.• Created data migration and integration maps, worked on data cleansing and developed migration solutions for clients data.



Productivity Point International

• Information Technology & Services
• 1 - 100 Employee

• Resource Manager

  • Nov 1998 - Aug 2000

  • Made and executed decisions regarding instructors training and consulting assignments in conjunction with the goals outlined by the training manager.• Provided accurate, through schedules to instructors on a routine basis.• Approved and assigned trainers to requested events.• Managed classroom space at New York facility.• Resolved scheduling conflicts by presenting viable solutions.• Scheduled contractors as required and managed the contracting costs budget.• Assisted in resource planning by communicating with the operations and business development teams.• Monitored and measured instructor utilization.• Designed the public class schedule.



Fitzpatrick Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• Sales & Banquet Coordinator

  • Jun 1997 - Nov 1998

  I worked at the Fitzpatrick Manhattan Hotel at 57th & Lexington. It was my first job out of college. I had several positions for the year and a half I was there, Receptionist, Front Office Assistant Manager & Sales & Banquet Coordinator I worked at the Fitzpatrick Manhattan Hotel at 57th & Lexington. It was my first job out of college. I had several positions for the year and a half I was there, Receptionist, Front Office Assistant Manager & Sales & Banquet Coordinator