Experience

LifeBook Memoir & Autobiography Services​
• Project Manager

  • Jul 2021 - Present


MajorVision

• United Kingdom
• E-Learning Providers

• Technical Support Specialist

  • Sep 2015 - Present

  I am an expert at video asset management in platforms designed to broadcast multiple combinations of VOD and live video content. I am the lead video management and tech support coordinator for MajorVision-JDL Horizons’ Eduvision product in the UK, Europe, Middle East, and Africa – UKEMA region. I have worked with this software for over 6 years helping individuals, companies, government departments, and educational institutions manage all aspects of their video asset library and Livestream production. Today, I lead a team in the UK to provide tech support for the MajorVision-JDL Horizons’ Eduvision product on a 24/7 rolling time zone basis in conjunction with teams in the USA and India. Show less



Sterling Property

• Australia
• Real Estate
• 1 - 100 Employee

• Property Manager for Sterling Properties

  • Jan 2016 - Present

  I am the property manager for Sterling Property which is a private business in South Manchester providing high-quality rented properties to professionals, and also lock-up units/garages to the tradespeople. My duties included dealing with builders and tradespeople of all kinds, handling and managing emergencies 24/7 reported by tenants, dealing with property insurances, and also landlord legal protection policies, pre-vetting and selecting new tenants, leasing, background checks, dealing with agents, and terminating tenancies as required. Show less



TWiEA - The World Isometric Exercise Association

• United Kingdom
• Wellness and Fitness Services

• Isometric and Trisometric Exercise Expert Coach and Consultant

  • Oct 2015 - Present

  I am an isometric exercise expert instructor and champion Bikini Fitness Athlete, and I consult to and coach for TWiEA - The World Isometric Exercise Association. I am an author on the subject with 21 fitness books currently in print, and one best-seller in its category. I achieved spectacular contest-winning results by performing focussed isometric exercises and switching to a plant-based diet. This almost effortlessly took me from being 40 lbs (22 kg) overweight to contest-winning condition in less than 6 months, and with workout sessions lasting no longer than 10 minutes per day. Show less



Bravissimo

• United Kingdom
• Retail
• 200 - 300 Employee

• Supervisor

  • Jul 2018 - Jul 2021

  As a Supervisor with Bravissimo, I support the Store Manager and Assistant Manager in the running of the store, ensuring that every customer has a fantastic experience from the moment they walk in. I lead, inspire and develop the team, setting them up for success and ensuring that every customer receives the exceptional customer service that lies at the heart of the Bravissimo experience. As a Supervisor with Bravissimo, I support the Store Manager and Assistant Manager in the running of the store, ensuring that every customer has a fantastic experience from the moment they walk in. I lead, inspire and develop the team, setting them up for success and ensuring that every customer receives the exceptional customer service that lies at the heart of the Bravissimo experience.



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Short Term Disability Claims Manager (Productivity Advisor)

  • Oct 2014 - Apr 2016

  My job was to objectively evaluate and assess claims made by clients regarding their eligibility. To make determinations and manage on-going claims for an assigned caseload of short-term disability clients claiming benefits. This included capturing and collating medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources, as necessary. I had to communicate with claimants at all levels, employers, discuss and coordinate matters with medical professionals to gather key information regarding each individual application for payment of benefits in the short, medium, and long term.I also had to support and promote all integration initiatives (including family medical leave, life assistance programs, integrated personal health team, Your Health First, Healthcare Connect, etc.) This included handling potentially high levels of call volume from customers and clients. I had to respond within predetermined times to various written and telephone inquiries including eligibility, approval/denial determinations, status, and continuation or closure of benefits. I would work directly with clients and vocational rehab counsellors to facilitate return to work on a full-time or modified duty basis.My job also included networking with both customers and physicians to medically manage claims starting with initial medical requests through to reviewing and evaluating ongoing medical information.• Paying all covered claims accurately and on time.• Executing and delivering on customer performance guarantees. • Adhering to standard timeframes for processing mail, tasks, and outliers.• Understanding Cigna Group operations and corporate compliance, policies, procedures, and best practices. • To stay abreast of ongoing training associated with role and business unit objectives.• To respond to all telephonic and email inquiries within customer service protocols in a clear, concise, and timely manner. Show less

• Administrative Assistant

  • Oct 2013 - Sep 2014

  Promoted to Claims ManagerMy duties were to respond to requests for all business-related materials promptly.To distribute correspondence, customer reporting data, and other communication tools to customers and producers.To follow prescribed guidelines for filing company documents and handling proprietary informationsupport the claims management team.To partner with the claims management team to help with mass-mailing and other customer or producer-related projects.To ensure that all needed collateral material was ordered in a timely fashion.To consistently deliver high-quality work within established time frames and willingly assist peers and management as needed.To actively participate in staff meetings and one-on-one meetings. To work collaboratively with peers, management, and project teams toward solutions, and quality improvements. Show less



Arafina

• Brazil
• Architecture and Planning
• 1 - 100 Employee

• Sales Consultant/stylist

  • Oct 2012 - Jan 2015

  Over the years, Arafina has evolved from selling professional wear to also include contemporary social occasion clothes, casual lines, and accessories. In addition to well-known contemporary designers, Arafina also offers a selection of up and coming lines, as well as local designers. The magazine, Minnesota Monthly, recently named Arafina the best designer boutique for 2011. Elle Magazine named Arafina the Best Boutique in Minnesota for 2012. Over the years, Arafina has evolved from selling professional wear to also include contemporary social occasion clothes, casual lines, and accessories. In addition to well-known contemporary designers, Arafina also offers a selection of up and coming lines, as well as local designers. The magazine, Minnesota Monthly, recently named Arafina the best designer boutique for 2011. Elle Magazine named Arafina the Best Boutique in Minnesota for 2012.



Destination Maternity

• Pea Lead/Specialist - Pea in the Pod Collection

  • Feb 2013 - Oct 2013

  Destination Maternity Corporation is the Global Leader in the maternity apparel industry. I was committed to providing the highest levels of service, assisting in maintaining high standards of visual presentation to reflect the brand image, fashion inspirations, and in maintaining operational controls. I delivered proactive sales leadership on the sales floor, I always led by example, I contributed to team selling and in motivating the wider sales team to achieve their goals. I would demonstrate new and innovative sales techniques and share my knowledge of industry fashion trends. I would also share my understanding of the seasonal colour trends, and designs etc. In partnership with the store manager, I would conduct product knowledge training to ensure that all team members understood the current trends. Last but not least, I would develop and maintain client relations through special clientele books, and support other team members in building their own client relationships. Show less



Dynamic Sealing Technologies, Inc

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Human Resource Generalist

  • Jun 2010 - Sep 2012

  I was responsible for all recruiting, onboarding, benefits administration, payroll, safety committee, maintaining employee files and training documents.

• Administration Manager

  • Jun 2004 - Jun 2010

  I was promoted to Human Resources in June 2010As Administration Manager I was responsible for the following:● Greet visitors/Screen phone calls● Payroll, including payroll liabilities● Accounts payable● Accounts receivable● Shipping, including UPS, FedEx, DHL and international shipments bothair and ocean freight, creating SED's, SLI's, NAFTA Certificates andCommercial Invoices● Negotiate with shipping companies, obtaining quotes from reliable transportation companies.● Travel arrangements for executives, flights, and hotel● Maintaining executive calendars and setting up meetings● Processing and prioritizing mail● Create and update SOP's, EUP's and Work Instructions Show less



Vince Camuto

• Sales Associate

  • Apr 2011 - Dec 2011

  I provided customer service, undertook general sales duties and stocking shelves. Since I have a passion for shoes I was repeatedly the top sales performer. I provided customer service, undertook general sales duties and stocking shelves. Since I have a passion for shoes I was repeatedly the top sales performer.



Venpro Company, Inc

• United States
• Construction

• Administrative Assistant

  • Sep 2002 - Jun 2004

  I was responsible for accounts payable and accounts receivable using Quickbooks ● Answer phones ● Greet customers ● Check on orders for customers ● Payroll and payroll liabilities ● Create AutoCad drawings for exhaust hoods and fans I was responsible for accounts payable and accounts receivable using Quickbooks ● Answer phones ● Greet customers ● Check on orders for customers ● Payroll and payroll liabilities ● Create AutoCad drawings for exhaust hoods and fans



Renee's Rugrats ChildCare

• Child Care Provider

  • Aug 1997 - Sep 2002

  I provided a licensed daycare for families the the Big Lake area. I also taught a pre-school program for the children. I provided care for up to 12 children. I provided a licensed daycare for families the the Big Lake area. I also taught a pre-school program for the children. I provided care for up to 12 children.



First Team Sports (Ultra Wheels)

• Data Entry Specialist

  • 1994 - 1997

  Processed purchased orders efficiently and accurately into the Dataworks system. Processed purchased orders efficiently and accurately into the Dataworks system.


Bradley Distributing, Inc.
• United States
• Packaging & Containers
• Secretary/Accounting Assistant

  • Apr 1989 - Jan 1994