Experience

Microtech Ventures

• United States
• Semiconductors
• 1 - 100 Employee

• Virtual Assistant

  • Jan 2014 - Present



Upwork

• United States
• Software Development
• 700 & Above Employee

• Transcriptionist / Web Researcher

  • Sep 2011 - Present

  Transcribe medical records and documents. Transcribe interviews for a small group of journalists working in the Australian film and television industry. Transcribe slowly spoken meditative audios. Transcribe conference materials. Transcribe hand-written worksheets into an Excel file. Transcribe medical records and documents. Transcribe interviews for a small group of journalists working in the Australian film and television industry. Transcribe slowly spoken meditative audios. Transcribe conference materials. Transcribe hand-written worksheets into an Excel file.



Rush49

• United States
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Representative / Virtual Assistant

  • Mar 2014 - Jan 2023

  Live chat support through Olark Answer customer’s questions and manage new/open/follow up tickets through Zendesk Notify administrators when escalation is required Proofread daily live deals Perform competitive analysis Perform weekly deal maintenance Live chat support through Olark Answer customer’s questions and manage new/open/follow up tickets through Zendesk Notify administrators when escalation is required Proofread daily live deals Perform competitive analysis Perform weekly deal maintenance



Replacement Lens Express

• Product Addition Manager

  • Jul 2012 - Jun 2016



RemarkaMobile

• Miami, Florida

• Affiliate Partner Support

  • Jun 2013 - Nov 2015



Pangea Group Limited

• Executive Assistant

  • Aug 2012 - Aug 2013



Rocket Science

• Australia

• Customer Service

  • Aug 2012 - Nov 2012

  Answered customer orders, enquries and questions through email and Facebook. Processed orders, returns, and refunds. Coordinated with shipping department to expedite orders or any changes in orders. Created a FAQ portal. Answered customer orders, enquries and questions through email and Facebook. Processed orders, returns, and refunds. Coordinated with shipping department to expedite orders or any changes in orders. Created a FAQ portal.



BuildZoom

• United States

• Customer Support Specialist / Researcher

  • Jan 2012 - Sep 2012

  Provide customer support. Handle customer’s license, BBB, and business information update requests. Responsible for submitting a project request to premium customers. Post Craigslist ads for premium customers. Create, update, edit contacts in our databases and ensure to have the most accurate information possible. Perform research and data entry tasks. Provide customer support. Handle customer’s license, BBB, and business information update requests. Responsible for submitting a project request to premium customers. Post Craigslist ads for premium customers. Create, update, edit contacts in our databases and ensure to have the most accurate information possible. Perform research and data entry tasks.



Google

• United States
• Software Development
• 700 & Above Employee

• Web Content Analyst

  • Aug 2011 - Mar 2012

  Analyze articles from online encyclopedias and databases to determine how the entries are related to each other. Use various online tools that Google creates, researching information across the web as needed. Analyze articles from online encyclopedias and databases to determine how the entries are related to each other. Use various online tools that Google creates, researching information across the web as needed.



Cyber Queen Internet Cafe

• Cebu City, Philippines

• Owner/Manager

  • Nov 2006 - Mar 2011

  • Managed Internet Café operations and administration including care and control of computers, scheduling, reports, inventory, and customer service. • Supervised and trained employees on daily operational duties and computer usage. • Entered daily income, expenses, and month end reports into Excel. • Responsible for solving and responding to customer complaints and questions. • Managed Internet Café operations and administration including care and control of computers, scheduling, reports, inventory, and customer service. • Supervised and trained employees on daily operational duties and computer usage. • Entered daily income, expenses, and month end reports into Excel. • Responsible for solving and responding to customer complaints and questions.



Progressive Laboratories, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Purchasing Assistant

  • Aug 2008 - Aug 2010

  • Performed data entry like maintaining and entering purchase orders into the computer, posting, updating, and preparing Sales Contract Board for weekly meeting. • Used computer heavily and managed databases or spreadsheets. • Worked with accounts payable regarding supplier and vendor invoices. • Expedited materials from suppliers and ensure on-time delivery. • Performed data entry like maintaining and entering purchase orders into the computer, posting, updating, and preparing Sales Contract Board for weekly meeting. • Used computer heavily and managed databases or spreadsheets. • Worked with accounts payable regarding supplier and vendor invoices. • Expedited materials from suppliers and ensure on-time delivery.



SPi Technologies

• IT Park, Lahug, Philippines

• Indexer / Data Analyst

  • Jan 2006 - Sep 2006

  Compared data entered with source documents; compiled, sorted, and verified accuracy of data to be entered; deleted incorrectly entered data; performed the reconciliation process and reviewed previous entries; and re-entered data in verification format to detect errors. Compared data entered with source documents; compiled, sorted, and verified accuracy of data to be entered; deleted incorrectly entered data; performed the reconciliation process and reviewed previous entries; and re-entered data in verification format to detect errors.