Squad Leader - Project Success

• Jan 2023 - Present

Salesforce Consultant

• Jan 2021 - Jan 2023

Salesforce Consultant

• Mar 2020 - Jan 2021

Helping the EQI team with their move over to Salesforce. This includes: Full implementation of Salesforce and the Non Profit Success Pack (NPSP). Data analysis and migration from their legacy system of over 35,000 donations. Multiple integrations of applications such as Shopify, Stripe, MailChimp and Formstack. Training and guidance on how to use Salesforce. Helping the EQI team with their move over to Salesforce. This includes: Full implementation of Salesforce and the Non Profit Success Pack (NPSP). Data analysis and migration from their legacy system of over 35,000 donations. Multiple integrations of applications such as Shopify, Stripe, MailChimp and Formstack. Training and guidance on how to use Salesforce.

Senior Product Analyst

• Oct 2019 - Jan 2021

Senior Solution & Delivery Manager

• Apr 2018 - Oct 2019

Worked across the Sales, Marketing and Sales Enablement channels to review the existing implementation of Salesforce. Providing analysis of the data integrity and processes to help reduce touch points before implementing system changes including integration with systems like Salesloft, Pardot & Docusign. Worked across the Sales, Marketing and Sales Enablement channels to review the existing implementation of Salesforce. Providing analysis of the data integrity and processes to help reduce touch points before implementing system changes including integration with systems like Salesloft, Pardot & Docusign.

Senior Software Developer / Business Analyst / Iteration Manager

• Aug 2007 - Oct 2017

Leading a Team of Developers both locally and offshore, using Agile Methodology to develop a new in field data capture application in the Valuation industry. Managing day to day tasks including Business Analysis, scheduling work via Atlassian Jira, liaising with the Quality Assurance team right through to product delivery. Leading a Team of Developers both locally and offshore, using Agile Methodology to develop a new in field data capture application in the Valuation industry. Managing day to day tasks including Business Analysis, scheduling work via Atlassian Jira, liaising with the Quality Assurance team right through to product delivery.

Business Systems Analyst

• Jun 2005 - Aug 2007

To deliver, maintain, support and extend the information technology business systems to meet the current and future needs of the company. • Develop and support core business systems including: Lotus Notes, SAP and Web Services • Lotus Notes Development • Lotus Notes Administration • SAP Support • Project Management • Staff Training • Supplier Relations To deliver, maintain, support and extend the information technology business systems to meet the current and future needs of the company. • Develop and support core business systems including: Lotus Notes, SAP and Web Services • Lotus Notes Development • Lotus Notes Administration • SAP Support • Project Management • Staff Training • Supplier Relations

Lotus Notes Team Leader

• Nov 1996 - Apr 2003

• Managing a team of three (3) to coordinate and support the Lotus Notes email and database applications for over 2000 users running on Windows 2000 Professional desktops, in a Novell environment. • Configuration, installation, administration and support of over 40 Lotus Notes Servers running on Windows 2000. • Building of Windows 2000 servers when required configuring RAID options, backup agents and network setup such as IP addressing, WINS, DNS, etc. • High Level troubleshooting of Lotus Notes issues. • Implementing Lotus Notes into our SOE environment, allow multi-user roaming. • Project Managing the implementation of all new software / hardware upgrades related to Lotus Notes. • Development and implementation of Lotus Notes databases. • Advise management on new technologies and have input to high-level decision making processes • Liaise with software vendors for best service and pricing and negotiate Service Level Targets and Agreements. • Liaise with Aon IT global counterparts regarding all global related issues. • Installation and maintenance of anti-spam & anti-virus solutions. • Developing upgrade and training procedures. • Reporting where necessary. Show less

Operations Team Leader

• Nov 1993 - Nov 1995