Experience

Boston Apparel Group

• United States
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 1999 - Present

  I have assisted customers with thier concerns, via telephone, email, and mail. I have taken manager call backs, to resolve customers problems, that require extra attention.

• Quality Assurance

  • Sep 1999 - Present

  This positition requires that I monitor Customer Service phone calls, rate the calls, and provide feedback to the associates so they may be better prepared to assist our customers, in a pleasant and professional manner. I have held other positions with Boston Apparel Group, such as Trainer, Customer Protection, Sales Recovery, among others.



Christmas Tree Shops

• United States
• Retail
• 700 & Above Employee

• Quality Assurance/Customer Service

  • Sep 2010 - Jun 2011



Mass Job Training

• New Bedford, MA

• English as a Second Language

  • Apr 1994 - Aug 1999

  After I completed a computer class. I was hired by Mass Job Training, The Company hired me, for a position as a teacher's aide. I was employed with Mass Job Training for four years, after which time the program was closed, because it was funded by the government, and the revenue was depleted. After I completed a computer class. I was hired by Mass Job Training, The Company hired me, for a position as a teacher's aide. I was employed with Mass Job Training for four years, after which time the program was closed, because it was funded by the government, and the revenue was depleted.