Helen Oates

Customer Service Officer at Department of Housing
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Contact Information
us****@****om
(386) 825-5501
Location
Western Australia, Australia, AU

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Bio

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Credentials

  • Immunisation
    Department of Health (WA Health)
    Feb, 2014
    - Nov, 2024
  • Aboriginal Cultural Awareness
    Western Australian Country Health Service
    Oct, 2013
    - Nov, 2024
  • Safe Sleeping/SIDS
    Western Australia Department of Health
    Sep, 2013
    - Nov, 2024
  • Food Safety
    Environmental Health Australia
    Oct, 2012
    - Nov, 2024
  • Certificate in Sexual & Reproductive Health Theory
    Family Planning Queensland
    Jul, 2010
    - Nov, 2024
  • Obstetrics Course
    Medical Specialist Outreach Assistance Program MSOAP
    Mar, 2008
    - Nov, 2024
  • Administration of the Edinburgh Postnatal Depression Scale
    Department of Health, Government of Western Australia
    Dec, 2007
    - Nov, 2024
  • Brief Intervention Training in Smoking Cessation
    Department of Health WA NAPS/Fresh Start
    Jun, 2006
    - Nov, 2024
  • Advanced Life Support
    Western Australia Country Health Service
    Oct, 2013
    - Nov, 2024
  • Basic Life Support
    Western Australia Country Health Service
    Oct, 2013
    - Nov, 2024
  • Hand Hygiene
    Hand Hygiene Australia
    Oct, 2013
    - Nov, 2024
  • Registered Midwife with General Registration
    Australian Health Practitioner Regulation Agency
    May, 2013
    - Nov, 2024

Experience

    • Australia
    • Government Administration
    • 200 - 300 Employee
    • Customer Service Officer
      • Aug 2014 - Present

    • Registered Midwife
      • Jun 2013 - Jul 2014

      Bunbury Regional Hospital is the major referral centre for the South West and provides care for low to high risk pregnancies and births. The hospital has 3 Delivery suites, 14 Obstetric beds and a Neonatal nursery level II. I work on a casual basis as a collaborative team member with consultant and GP obstetricians and the pediatric team. Bunbury Regional Hospital is the major referral centre for the South West and provides care for low to high risk pregnancies and births. The hospital has 3 Delivery suites, 14 Obstetric beds and a Neonatal nursery level II. I work on a casual basis as a collaborative team member with consultant and GP obstetricians and the pediatric team.

    • Clincal Midwife
      • Dec 2005 - Aug 2009

      Responsible for the assessment, planning and implementation and the evaluation of the delivery of patient care in hospital and within the community. Coordinated multidisciplinary services to ensure a high standard of health care delivery specialising in the Antenatal Clinic, Aboriginal medical service and home visiting service. Identified patient education needs on a daily basis and implemented patient teaching, one to one and within small groups. Planned and facilitated nursing activities and performed the role of shift coordinator when required. Facilitated other staff in their development of competencies and actively participated in unit based decision making by attending regular meetings. Accountable for the safe, efficient and effective use of resources, including assisting with the forward planning of the department. My position included using a high level of clinical skills, performing blood and specimen collection, cannulation, medical examinations, administering IV and oral drugs to adults and neonates, resuscitation, neonatal screening and medical emergencies.

    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Community Midwife
      • Sep 2003 - Jun 2009

      Full time Community Midwife in the UK National Health Service working in a diverse population. Main duties included coordinating antenatal and postnatal home visits and community clinics from the local GP’s surgeries. Assessing patients, taking medical histories, medical examinations, blood, LVS swab and urine specimen collection and neonatal screening. Working closely with a team to provide first class care. Building and maintaining relationships within the local community. Following national and hospital policies and guidelines.

Education

  • Staffordshire University
    RM Dip He, Direct Entry Midwifery
    2000 - 2003
  • Telford College of Arts and Technology
    Bachelor of Technology (BTech), Computer and Information Sciences and Support Services
    1989 - 1990
  • Charlton Secondary School
    1981 - 1986

Community

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