Helen Myers

Operations Director at Onecom
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Tony Walters

I had the privilege of working with Helen at Brightpoint and then Ingram Micro. Helen was the service delivery manager for the UK and Ireland with additional responsibility to manage the full operation of the business. Helen is a very focused individual who delivered very high quality service for the organisation and to all customers and vendors. Helen continually demonstrated putting the customer first and has a high commercial awareness driving her to be able to improve the customer experience. Helen is admired and respected by all who work with her for her approach and professionalism in both good and bad times and being able to keep her team focused on service and the customer. Helen continually delivered on all projects such as integrating customers into the operation and this also included some internal high impact and risk IT projects such as virtualisation of applications into centralised data centres. Helen drove increased efficiency of the entire operation during this project. The result was a flawless delivered project with zero customer impact and increased efficiency in the warehouse operations. Helen has the rare ability to gel all the departments together into a single cohesive, efficient and financially focused unit while identifying and driving improvement. I would fully recommend Helen to deliver the highest quality service to customers while driving change into any business.

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Credentials

  • PRINCE2 Foundation
    The Knowledge Academy
    Mar, 2014
    - Nov, 2024
  • PRINCE2 Practitioner
    The Knowledge Academy
    Mar, 2014
    - Nov, 2024

Experience

    • United Kingdom
    • Telecommunications
    • 300 - 400 Employee
    • Operations Director
      • Aug 2015 - Present

    • Head of Operations
      • Apr 2014 - Aug 2015

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Delivery Manager
      • Apr 2006 - Feb 2014

      Ingram Micro Mobility is a global leader in mobile device lifecycle services. The business provides a full range of end-to-end supply chain & customisation solutions to manufacturers, retailers and carriers in the mobile device industry. Management of the operational running of a £140 Million Turnover business including the direct reports & team management for warehousing, logistics, procurement, managed services, customer services & returns management. Clear focus on operational efficiency & continuous improvements for core business functions. Support & implementation of new business processes to enhance service offering to customers & partners. Project co-ordination, implementation & support for IT integration projects or upgrades for the UK. Service & escalation management of all key vendors & 3rd party relationships including Samsung, HTC & Blackberry. Commercial & operational responsibility for the Managed Service division which supports mobile deployment of B2B applications from conception to delivery including dedicated technical support, returns management & escalation for device, software & connectivity.

  • Sentiro Ltd
    • Middlesex
    • Operations Manager
      • Feb 2004 - Apr 2006

      Management of the business operations of a telecommunications reseller including fixed line, VoIP, non-geographic & broadband services. Implementation of processes & procedures to ensure the smooth & efficient running of the company from order placement, service provision, client management to billing. Creation of sales & training tools where necessary to assist in successfully selling the product portfolio to end clients & partners. Management of the company billing platform to ensure all company services are billed in an appropriate & timely manner, while ensuring margin levels are sustained & supplier costs are correct. Management reporting to show the business performance & analysis to assist in business forecasting. Successfully gained ISO9001 accreditation for the company.

    • Information Technology & Services
    • 100 - 200 Employee
    • Channel Account Manager
      • Jan 2002 - Jan 2004

      Supported the start up team for the reseller channel for Redstone's Voice, Data & Internet Services. Targeted approach to on-board new reseller partners, including contracts, commercials & service provisioning. Dedicated external account management to develop & grow accounts, including management of customer issues and training.

    • Internal Sales Account Manager
      • Jul 2001 - Jan 2002

      Gained extensive sales & product knowledge of the Redstone portfolio of Voice, Data & Internet Solutions to support internal sales position.Focussed on generating new business opportunities for the external territory sales team by cold calling of prospective customers & account management of existing direct customers.Target driven to push to high levels of performance & strict deadlines.

Education

  • University of the West of England, Bristol
    BA, Business Administration and Management, General
    1999 - 2001
  • University of the West of England, Bristol
    HND, Business & Marketing
    1997 - 1999
  • Basingstoke College of Technology, Hampshire
    GNVQ (Advance), Business Studies
    1995 - 1997
  • Richard Aldworth Secondary School
    GCSE's, 8 GCSE Passes at Grade C or above, including Mathematics & English
    1990 - 1995

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