Experience

World MasterClass

• Malaysia
• E-Learning Providers
• 1 - 100 Employee

• Operations Manager

  • Jun 2020 - Present

  - Assign and schedule job task for employees - Communicate job expectations; planning, monitoring job contributions - Contribute operations information and recommendations to strategic plans and resolve problems - Take leads on each project and make sure project is smooth - Analyze and improve organizational process and workflow - Assign and schedule job task for employees - Communicate job expectations; planning, monitoring job contributions - Contribute operations information and recommendations to strategic plans and resolve problems - Take leads on each project and make sure project is smooth - Analyze and improve organizational process and workflow



Myinternetevents

• Event Manager

  • Oct 2018 - May 2020

  Administrative - Handle incoming and outgoing calls - Assist in general office administrative support activities - Prepare handout and stationery before the event started - Filling and data entry - Maintaining proper storage of office record and tools - Follow up on venue agreement and ensure the agreement is signed - Issue payment voucher if there is any refund cases - Making travel arrangement, such as restaurant booking, accommodation and flight booking. - Follow up sales via whatapps or calls or emails - Post event follow up sales - Inviting client to events via social media - Explained company courses details to client who are interested - Follow up potential client who are interested to rent office space - Observe monthly expenses and send bills to director for payment (director based in penang) - Follow up outstanding payment from clients (Course fee) - Proceed refund case if they is any - Ensure monthly expenses to be paid before deadline ( Office rental, Electric Bill, Staff salary & expenses, etc) - Check and monitor supplier & client invoices and payment issue - Email payment slip to supplier once payment is done by director - Follow up venue rental payment from client who rent our space for events - Provide training to new staff - Deal with customer if there is complain cases - Monitor new staff to ensure he is completed task that assign by manager - Ensure training events is going smooth - Settle music speaker issue if there is any - Setting up training room according to client requirements - Deal with client for venue rental arrangement - Work as team to ensure client is attending our events - Send out reminder via whatapps to client who are register for the events - Finalize the number of attendees and report to director - Brief to new team member what have to be done before the events started - Maintain up to date records for event attendees - Maintain good relationship with client by follow up calls Show less



MICEpodium SDN BHD

• Malaysia
• Events Services
• 1 - 100 Employee

• Senior Event Executive

  • May 2017 - Sep 2018

  Only handle IBM Events - In charge of event operation flow - Check availability of the venue space - liase with hotel for event confirmation and provide events details - Work closely with designer on the artwork such as name badge, backdrop theme, lanyard design, and others artwork depend on the event requirement - Update daily to client the process of the event - Set appointment with client on weekly basis to discuss the events flow or event update - liase and negotiate with supplier - filling and prepare audit document for audit purpose every events - budget control that given by client - site visit to check out event space if needed - in charge of overall logistics arrangement - Before the day of the events, set up bunting and work with hotel of the table arrangement and reconfim f&b item and timing to ensure the correct timing for tea break or afternoon break - as photographer during the events to take some event photo for post event report - after the events , will set up an appointment and prepare the post event report and update with client. The report included the event photo and some highlight and learning about the events. - send packing list to client to remind them what is needed for events ( thing is with client) - liase with transporter to arrange timing pick up from client place ( will check with client what time client is available for pick up) - fulfill client requirement or request - help client to solve their problem - help client to pick up event item from different supplier such as event agenda board, event bunting or brochure. Show less


EFY Dot Com Sdn Bhd
• Event Manager

  • Jul 2016 - Mar 2017

clickevents Sdn bhd
• Account Manager

  • 2012 - 2014