Experience

MacMartin

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Office Manager and Executive Personal Assistant

  • Apr 2022 - Present

  Calendar, diary and email management for the Directors of this busy, full-service marketing agency. Responsibility for HR systems, policies and processes, recruitment, staff on-boarding and exit procedure, travel arrangements and event management, including team building and networking activities. Meeting preparation, agendas and minute taking, Reception duties, office management and proof reading. Calendar, diary and email management for the Directors of this busy, full-service marketing agency. Responsibility for HR systems, policies and processes, recruitment, staff on-boarding and exit procedure, travel arrangements and event management, including team building and networking activities. Meeting preparation, agendas and minute taking, Reception duties, office management and proof reading.



Growing Rural Enterprise

• Business Consulting and Services
• 1 - 100 Employee

• Office Manager

  • Sep 2017 - Sep 2021

  Manage a challenging dual office (Ltd company and CIC) in every aspect of business administration, calendar and email management, meeting facilitation, budgets, business accounts on Open books, event organisation, travel, expenses, project management, IT, recruitment and HR. Executive PA duties and diary control for the Directors, working Manage a challenging dual office (Ltd company and CIC) in every aspect of business administration, calendar and email management, meeting facilitation, budgets, business accounts on Open books, event organisation, travel, expenses, project management, IT, recruitment and HR. Executive PA duties and diary control for the Directors, working



Bettys Farm and Shop

• Operations Manager

  • Apr 2016 - Aug 2017

  Process improvement, cost control, profit maximisation, staff retention and recognition, HR and compliance, business growth and marketing strategy; social media, networking, print and radio advertising. Process improvement, cost control, profit maximisation, staff retention and recognition, HR and compliance, business growth and marketing strategy; social media, networking, print and radio advertising.



WeightWatchers

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Coach

  • Jan 2011 - Apr 2016

  I have the most fantastic and rewarding job helping people lose weight and follow a healthy eating plan. I run classes in Derbyshire, Staffordshire and Nottinghamshire meeting inspirational ladies and gents every day. I have the most fantastic and rewarding job helping people lose weight and follow a healthy eating plan. I run classes in Derbyshire, Staffordshire and Nottinghamshire meeting inspirational ladies and gents every day.



Efficens Energy Management

• Office and Operations Manager

  • Jun 2008 - Oct 2009

  As part of the management team at this SME I have been responsible for instigating programme management procedures, delivering multi-sited surveys and capex projects, all aspects of HR including recruitment, appraisals, disiplinary hearings and benefits structure as well as running a busy team of field based surveyors and office staff. As part of the management team at this SME I have been responsible for instigating programme management procedures, delivering multi-sited surveys and capex projects, all aspects of HR including recruitment, appraisals, disiplinary hearings and benefits structure as well as running a busy team of field based surveyors and office staff.



Punch Pubs & Co

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Business Relationship Manager

  • Oct 2004 - May 2008

  I was responsible for delivering an operating profit of over £2 million across an estate of 60 leased and tenanted Pubs. The primary role was business development by maximising the profit potential of each individual site. Performance was measured across a number of key levers, starting with recruitment by identifying and recruiting the best operator for each individual business, managing debt, growth through investment and advising each customer on driving sales and marketing. This role was customer facing, self managing and the challenges varied on a day to day basis. I was part of the national winning team whilst managing pubs in Stoke as well as winning the regional sales incentive programme for wine the following year. Show less



2003 Loders Motor Group

• Group Business Manager

  • Jun 2003 - Jun 2004

  I was the Group Finance and Insurance Business Manager covering 7 car dealerships in the South West, ensuring maximum profit through increased finance sales, correct margin application and insurance up sell in all dealerships. I managed various sales teams throughout the Group, ending in the flagship branch, Loders VW Yeovil where I personally increased Finance and Insurance income by almost 50% on the corresponding month, 2003. I located and researched new client areas, identified different markets and commissioned reports to increase the sale of cars as well as F&I. Show less



Bank of Scotland Asset Finance

• Asset Finance Specialist

  • Apr 2001 - May 2003

  Asset finance account manager for upwards of 500 corporate clients based throughout the South West in leading national business banking organisation. Negotiating with Finance and Managing Directors as well as Sole Traders to ensure maximum benefits for client and employer by setting my own margins, managing my P&L, balancing profit and volume and meeting insurance targets. Targeted for £175,000 lend per month but achieving nearer £500,000 on a regular basis. Up-selling of 5 different insurance products by recognising need and seeing the bigger picture to ensure maximum market share for the Bank. Assistant to Branch Manager for 18 months having managed an office of 7, trained 5 new starters and reported directly to an Associate Director. Show less



HFC Bank PLC

• Customer Accounts Manager

  • Jan 2001 - Mar 2001

  Targets driven pro-active selling of financial services in fast moving, demanding retail banking environment. Unsecured and secured loan target per month, as well as income protection insurance goals offered via the telephone and in the branch. In my first quarter I beat all new starter records for secured lending and was second highest in the branch on retail conversion. This was probably the key to why Bank of Scotland head hunted me for their new Exeter branch. Targets driven pro-active selling of financial services in fast moving, demanding retail banking environment. Unsecured and secured loan target per month, as well as income protection insurance goals offered via the telephone and in the branch. In my first quarter I beat all new starter records for secured lending and was second highest in the branch on retail conversion. This was probably the key to why Bank of Scotland head hunted me for their new Exeter branch.



Reuters Group PLC

• Data Quality Audit Team Manager

  • Sep 1997 - Dec 2000

  My team and I were responsible for reviewing procedures to identify cost saving opportunities through increased data quality within equity and fixed income departments. Use of statistically valid sample sizes and correlations relating to data trends and solutions. Root cause analysis tasks involving a variety of markets, departments and managers. Suggested database modifications and monitoring. Sole responsibility for data quality, accuracy and timeliness audits on all European bond markets, and Board level presentation. Project implementation and guidance relating to internal accuracy checks as well as globally reported crosschecks. Large involvement in Big Bang project roll-out in 1999 and Millennium Bug the following year. Show less



J & WP Quinn GmbH

• Travel and Insurance Office Manager

  • Jul 1989 - Jul 1992

  I managed the Head Office of this busy insurance and travel agent selling holidays, flights, travel arrangements, car and health insurance, breakdown cover and trips to sporting events to Service Personnel and ex-pats on the German network. I also co-ordinated the sales targets, analysed the results, set the goals and dealt with all related paperwork for the Sales Managers in 5 regional offices. Dealt with client queries, external agency requests, internal company problems and remotely managed all offices in the owner's regular absence. Show less