Helen Jackson
Clinical Services Manager - WA / NT at Patches Australia- Claim this Profile
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Experience
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Patches Australia
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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Clinical Services Manager - WA / NT
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Jan 2023 - Present
Clinical head of therapy services nationally. Clinical Governance, Innovation and Excellence Quality and Risk management Registration and Accreditation oversight Clinical standards and practice Business development and recognising growth opportunities Clinical safety standards Operational service delivery of allied health services Clinical head of therapy services nationally. Clinical Governance, Innovation and Excellence Quality and Risk management Registration and Accreditation oversight Clinical standards and practice Business development and recognising growth opportunities Clinical safety standards Operational service delivery of allied health services
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Mental Health Commission of Western Australia
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Australia
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Government Administration
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100 - 200 Employee
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Assistant Director Clinical Services, Next Step / Acting Director Operations
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Jan 2015 - Nov 2022
Responsible for the strategic development, operational and clinical management of the Next Step’s Integrated Community Alcohol and Drug services. Consults and negotiates with State, Commonwealth and Community based agencies and the private sector to facilitate the delivery of integrated alcohol and drug clinical services. Leads clinical and corporate governance risk management processes for integrated clinical services and develops policies and procedures to ensure alignment with current clinical practice standards Show less
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Pace National
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Australia
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Wellness and Fitness Services
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1 - 100 Employee
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GM Operations
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Mar 2013 - Dec 2014
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Activ Foundation
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Australia
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Non-profit Organizations
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200 - 300 Employee
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Service Development Manager - ACS
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Aug 2011 - Mar 2013
Service Development involves working with the business, across the business and across sector on service improvement, development and innovation projects and services. I manage a small team of disability specialists whose role it is to respond to business needs and keep abridge of sector developments, shaping and influencing the direction of the organisation and contributing to its continuous improvement. Service Development is engaged with organisational tendering and contracting; critical incident management; positive behaviour support; program and project management, client and consumer orientation services and staff development. Show less
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Divisional Manager - Accommodation and Community Services
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Jan 2011 - Aug 2011
As Divisional Manager for Activ's Accommodation and Community services I was directly responsible for the operational management of Activ's statewide funded services including 24/7 accommodation support services, drop-in accommodation support, day program services, recreational programs, respite and crisis support services, centralised client services team, home and community care program (HACC) and disability speclialist library. With 7 direct senior reports, I was responsible for over 1300 staff and volunteers across metropolitan and regional WA. Budget management of multi-million dollar funded contracts, operational reporting, service development and quality assurance where inclusive responsibilities. Among my achievements in this role was the establishment of a centralised model of client service facilitating internal efficiencies between service areas within the division and offering clients and consumers greater choice and consistency in their supports as well as delivering a higher level of customer satisfaction. Show less
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General Manager
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2008 - 2010
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National Manager - Assessments
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2006 - 2008
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State Manager
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2006 - 2008
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Education
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The University of Western Australia
Graduate Certificate, Social Impact -
The University of Western Australia
Graduate Certificate, Business Administration and Management, General -
Curtin University of Technology
Bachelor of Science (B.Sc.), Occupational Therapy/Therapist -
Curtin University