Experience

Emergency Services

• Automotive
• 1 - 100 Employee

• Service Coordinator

  • Jan 2014 - Jan 2015

  Muskegon Michigan *Coordinates efforts to maintain emergency vehicle fleet performance. *Schedules & obtains vehicle for preventative maintenance in accordance with manufacturer specifications as well as industry knowledge to increase longevity *Schedules & obtains vehicle for repairs, noting necessary action & allocating appropriate resource for resolution *Maintains strong communication presence with clients, identifying courses of action, costs, options, & expected downtime *Maintain… Show more *Coordinates efforts to maintain emergency vehicle fleet performance. *Schedules & obtains vehicle for preventative maintenance in accordance with manufacturer specifications as well as industry knowledge to increase longevity *Schedules & obtains vehicle for repairs, noting necessary action & allocating appropriate resource for resolution *Maintains strong communication presence with clients, identifying courses of action, costs, options, & expected downtime *Maintain accurate/detailed records of all work performed per each vehicle, allowing proper means for billing as well as an extensive history of repairs & updates completed. *Serves as the beginning & ending of all efforts per vehicle. Creating repair order by which all parts, tasks & hours are captured for every vehicle issue/maintenance. Closing the repair order, ensuring all items are represented, work is categorized & stored to history, & sending summation to the client for knowledge & payment. *Manages a staff of 8-10 employees. Tracking time & attendance in accordance with policy, administering expectations of all policies & procedures, allocating tasks based on skill set, & promoting a constructive, respectful work environment. *Maintain inventory specific to the differing vehicle types in each emergency fleet. Performing regular acts of inventory accounting to restock necessary parts, allowing for faster turnaround of downed vehicles. *Works with clients regarding any concerns related to vehicle maintenance/repairs or the process by which issues are reported. *Works onsite in a fast-paced and demanding environment, as well as remotely to ensure the availability of emergency vehicles at any given moment *Responsible for successful processes and compliance with state and regulatory requirements *Responsible for efficient and successful process implementation *Works closely with staff and management to achieve optimal efficiency and effectiveness for our clients and therefore, our community Show less



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Project Lead

  • Aug 2011 - Dec 2013

  *Work with regulators and internal management to identify areas of improvement (required or desired) centered on the mortgage website, letter generation system and delivery process, call center (customer service and collections) and internal software program used by staff. *Evaluate existing processes, analyze needs for change and work with end users to develop a scope and method to implement changes. *Conduct several meetings to explicitly document the project and course of actions… Show more *Work with regulators and internal management to identify areas of improvement (required or desired) centered on the mortgage website, letter generation system and delivery process, call center (customer service and collections) and internal software program used by staff. *Evaluate existing processes, analyze needs for change and work with end users to develop a scope and method to implement changes. *Conduct several meetings to explicitly document the project and course of actions including controlling, monitoring, implementing and closing each facet. Work with technical then for programming requirements, demonstrating the ability to translate needs from end users to technical specialists. *Ensure that all team members complete their assigned duties compliantly, effectively and accurately. *Serve as the testing representative for all projects, methodically accounting for every scenario and altering the process as failures are identified. *Train staff and management on changes to existing programs. Serve as a resource after implementation for further questions. *Effectively handles problems brought up by regulators, management and end-users by identifying and finding a solution to the problem. *Performs all duties expected of a supervisor, including monitoring of systems, mentoring and training, peer interviewing, and overall team leadership. *Reports all issues or concerns regarding the multiple systems used to the appropriate manager or Director. Keeps Director informed and up to date on issues pertaining to ongoing projects, recently closed projects and newly identified areas of improvement. *Responsible for maintaining up-to-date manuals for system use *Utilize different software programs to complete any project

• Customer Service Representative

  • Feb 2011 - Aug 2011

  Hattiesburg, Mississippi Area *Maintained communication with mortgagees regarding their current or past mortgages with the company. *Obtained extensive mortgage information to allow for effective and accurate relay of information regarding escrow, taxes, mortgage insurance, adjustable rate mortgages, lender requirements, federal and state regulations, foreclosure/bankruptcy/deed-in-lieu processes and other information requested by the borrowers. *Possess a pleasant disposition with all clients under any emotional… Show more *Maintained communication with mortgagees regarding their current or past mortgages with the company. *Obtained extensive mortgage information to allow for effective and accurate relay of information regarding escrow, taxes, mortgage insurance, adjustable rate mortgages, lender requirements, federal and state regulations, foreclosure/bankruptcy/deed-in-lieu processes and other information requested by the borrowers. *Possess a pleasant disposition with all clients under any emotional state. *Responsible for maintaining up-to-date accounts of all communication with borrowers *Accept mortgage payments via the phone as requested by borrowers *Develop and maintain efficient process for follow-up activity required, sometimes months into the future. *Consistently met and exceeded established incentive programs in relation to customer service whereby call volume was above one-hundred percent “fair share” and call quality exceeded company’s established expectations. *Utilize different software programs to discover, compile and provide information to borrowers as well as associated facilities (insurance companies, tax assessor, mortgage insurance providers, etc…)



Forrest General Hospital

• Administrative Assistant

  • Aug 2007 - Jan 2011

  *Systems coordinator, maintaining the upkeep of software and hardware for the food and nutrition department. Software components included Computrition (dietary software program) and Common Sense (retail point of sale system). Hardware components included computers, laptops, printers, copiers and fax machines. *Coordinated system upgrades, maintain procedural and usage manuals, as well as managing contractual agreements with software providers. *Served as department timekeeper. Managed… Show more *Systems coordinator, maintaining the upkeep of software and hardware for the food and nutrition department. Software components included Computrition (dietary software program) and Common Sense (retail point of sale system). Hardware components included computers, laptops, printers, copiers and fax machines. *Coordinated system upgrades, maintain procedural and usage manuals, as well as managing contractual agreements with software providers. *Served as department timekeeper. Managed input and updates of all time entries, finalized pay period postings including paid time off, sick pay, documentation of absences and tardiness, and all other classifications of time missed (jury duty, family medical leave, etc…) *Managed conference center which hosted approximately two-thousand meetings per year. Created and maintained scheduling process, components required (podium, microphone, food, beverage, specific arrangement, etc…), and billing for each meeting held. *Responsible for various clerical tasks that included maintenance of employee files (housing licenses/certifications, evaluations, disciplinary and recognition documentation), department records (contracts, polices/procedures, financial statements, etc..) accepting departmental calls, addressing the needs of each caller specifically or redirecting to appropriate sub-department. *Developed and maintained financial reports. Gathering data regarding food and chemical usage, payroll, contractual funds, and waste to create monthly reports for the department director and hospital’s CFO. *Served as resource to department software and hardware, training new staff on equipment, processes and programs as well as existing staff during the event of software/hardware upgrades.

• Food Service Manager

  • Mar 2005 - Aug 2007

  *Managed two sub-departments of the Food and Nutrition Department; Ingredient Room and Sanitation. *Roles with the Ingredient Room included receiving and issuing food and materials to other sub-departments for food preparation and sales, maintaining adequate inventory to create up to two-thousand meals per day, and perform routine inventory checks to ensure efficiency in issuing and receiving processes. *Roles with Sanitation included overseeing the cleanliness of the department… Show more *Managed two sub-departments of the Food and Nutrition Department; Ingredient Room and Sanitation. *Roles with the Ingredient Room included receiving and issuing food and materials to other sub-departments for food preparation and sales, maintaining adequate inventory to create up to two-thousand meals per day, and perform routine inventory checks to ensure efficiency in issuing and receiving processes. *Roles with Sanitation included overseeing the cleanliness of the department, maintain adequate supplies and cleaning equipment throughout many substations within the department for individual use, maintain cleanliness of dishes and equipment for constant availability all in accordance with health department regulations. *Managed and trained all staff, promoting department policies and procedures and enhancing professional growth for each staff member. *Maintained budgetary requirements, identifying and reporting all losses and gains. Creating solutions for financial cuts and quality shortcomings. *Researched and developed process changes to maximize revenue. *Responsible for staff schedule, timekeeping, staff evaluations, disciplinary and commendation administering, hiring and termination as necessary. *Maintain active communication with managers of other sub-departments, the director, and hospital leadership.

• Data Specialist

  • Jan 2001 - Mar 2005

  *Retrieve, compile, and report various aspects of food service which included efficiency of staff, procedures, quality of product, quality of services and trends in patient specifics such as likes, dislikes, and admittance/discharge *Timekeeper for six sub-departments of the food and nutrition department. Required creation of schedules for 40-50 employees, monitoring time entry and exits, monitoring and offering solution for overtime accrual, and schedule changes as requests and needs arise.… Show more *Retrieve, compile, and report various aspects of food service which included efficiency of staff, procedures, quality of product, quality of services and trends in patient specifics such as likes, dislikes, and admittance/discharge *Timekeeper for six sub-departments of the food and nutrition department. Required creation of schedules for 40-50 employees, monitoring time entry and exits, monitoring and offering solution for overtime accrual, and schedule changes as requests and needs arise. *Staff training due to department knowledge, which included equipment use, tray assembly, diet prescriptions (allowable and denied foods/beverages), policies and procedures for federal and hospital regulations (HIPPA, Health Department, Patient Contact, etc..), and software programs. *Clerical tasks included the creation of patient menus, accounting for the various diet restrictions, file maintenance for employee unit data (training completed, certifications and skills demonstrated/documented, etc..). *Served as committee chair for performance improvement in the department, compiling data and documenting trends that created avenues of improvement opportunities. *Served as a resource to the department, able to step into other roles as needed due to absences of other staff.

• Nutrition Technician

  • Feb 1999 - Jan 2001

  *Served as patient liaison for the Food and Nutrition department. *Met with patients daily, obtain meal selections in accordance with diet prescription, and addressed any reported complaints *Utilize software to develop reports identifying patient information that would aid in meeting patient needs. *Maintain dietary knowledge in accordance with ADA specifications and Doctor’s personalized requirements.

• Diet Clerk

  • Nov 1997 - Feb 1999

  *Utilize software to generate reports that identified the diet prescription, specific likes/dislikes of the patient and other requirements mandated by the physician. Used these reports to compare to the menu selections made by the patient and ensure all requirements were met. Deviation could result in allergic reactions, prolonged care, or even death. *Work closely with nurses and other hospital staff to ensure food is prepared and delivered to patients and assigned intervals. *Maintain… Show more *Utilize software to generate reports that identified the diet prescription, specific likes/dislikes of the patient and other requirements mandated by the physician. Used these reports to compare to the menu selections made by the patient and ensure all requirements were met. Deviation could result in allergic reactions, prolonged care, or even death. *Work closely with nurses and other hospital staff to ensure food is prepared and delivered to patients and assigned intervals. *Maintain historical data per patient, include diet prescription, foods ordered/delivered, admittance and discharge dates.