Helen Gomes

Team Leader at HALO MEDIA WORKS PRIVATE LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Credentials

  • Sitel Employee of the year.. Sep 2016
    -

Experience

  • HALO MEDIA WORKS PRIVATE LIMITED
    • India
    • 1 - 100 Employee
    • Team Leader
      • 2018 - Present

      Overall Escalation.Client Coordination.Process definition and implementation. Overall Escalation.Client Coordination.Process definition and implementation.

  • Sitel
    • Australia
    • Telecommunications
    • 200 - 300 Employee
    • Senior Customer Service Representative
      • 2012 - 2018

      End to end customer support.Handling incoming queries and enquiries.Manage upset customers, conflicts and challenging situations. Offline support ticket escalation.Maintaining data (back office).Administrative roles. End to end customer support.Handling incoming queries and enquiries.Manage upset customers, conflicts and challenging situations. Offline support ticket escalation.Maintaining data (back office).Administrative roles.

  • Stream Global Services
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Technical Support Representative
      • 2010 - 2012

      Provide technical solutions to customers.Troubleshooting customer issues.Give technical guidance to customer. Provide technical solutions to customers.Troubleshooting customer issues.Give technical guidance to customer.

  • Global E-Services PrivateLimited
    • India
    • Consumer Services
    • Customer Service Executive
      • 2009 - 2009

      Handled customer interactions.Managed to solve customer complaints. Handled customer interactions.Managed to solve customer complaints.

Education

  • Mumbai University Mumbai
    Graduate, Psychology
    2017 - 2018
  • University of Mumbai
    Post Graduation Degree, M. A (Education) Part 1
    2019 -

Community

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