Helen Flynn

Technical Program Manager - Client Delivery at Babylon
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Skills

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Padraig O'Connor

I had the pleasure of working with Helen when we used her app Corporate Connect as part of the UCC 31st Annual Business Conference. In working with Helen I found her very helpful, enthusiastic and friendly. Helen flawlessly managed the interactive networking at the conference. I felt Corporate Connect was a great way too boost networking at our event and with the technological advancements of late I have no doubt that Corporate Connect will become even more relevant and popular in the near future. I highly recommend working with Helen!

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Credentials

  • PMC Level I
    Pragmatic Institute
    Jun, 2021
    - Oct, 2024
  • PMC Level II
    Pragmatic Institute
    Jun, 2021
    - Oct, 2024

Experience

  • Babylon
    • United Kingdom
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Technical Program Manager - Client Delivery
      • Jan 2023 - Present

      - Dedicated Technical Program manager and delivery manager for strategic partnership with Bupa Healthcare. Run the end to end process for new feature development and improvements in the Bupa Blua app. - Coordinated migration of 600k users from Babylon Health app to Bupa Blua app over the course of a year. Set up a process and manage monthly migration and messaging to users. - Managed creation and launch of new customer pilot to 50k new users.

    • Technical Program Manager
      • Jan 2022 - Jan 2023

      Cross functional product delivery and internal improvements : - Managed program of work streamlining testing and environment strategy reducing costs and developer toil. Phase 1 resulted in a saving of over $208K/year.- Brought together 4 distinct teams to deliver core new product features from conception to production. Our new AI predictive services produced health risk scores for a population of over 80,000 members. TPM Function Management : - Led the creation of a Technical Program Management function with resources needed to scale the role within the business. This included defining the role, collaborating on career framework definition and setting up TPM space. - Interviewed, onboarded and mentored new TPM’s on the team. Show less

  • EY
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Manager / Assistant Director in Data Office
      • Mar 2021 - Jan 2022

      Strategy, Operations & Product Management: - Identified a development gap between the architecture and commercial product teams and pitched the need for a new cross functional team to the global leadership of the Data Office. Was made product owner of the new team of 10 - 15 which translated a complex conceptual architecture into an easy to understand commercial product which solution teams could engage with. This resulted in the development of over 30 re-usable data pipelines and patterns which reduced onboarding time for new data assets from months to less than 2 weeks.- Continually utilized data to pitch the prioritization order of features built. Weighing up immediate client needs with benefits of building for future efficiency. In the first year, we launched 5 new solutions on the platform while also reducing the onboarding time for future solutions by over 50%.- Managed the creation of a Sharepoint site to house the full library of data pipelines with all capabilities, training tools and guides needed to implement the products. This became the go to tool for the sales team when pitching our products.- Created the Go-to-market strategy for the Data Pipeline products built by our team and managed the progress over time including a combination of presentations, webcasts and existing client reviews. Leadership : - Co-ordinated and ran workshops with other groups in the Data Office to define best practices, ways of working and enable the development of an integrated plan. Regularly pitch to and work directly with senior stakeholders in the data office and throughout EY. - Was requested to be a Counselor ( EY’s official mentorship program ) for a new manager on the team. Helped them get to grips with working in EY and what was expected as a manager in their role. We also worked together on their career development plan and set out a step plan and tasks to achieve their goals. Show less

    • Product Owner
      • Feb 2019 - Mar 2021

      - Built a team of 5 from ground up to research, define and pitch the development of 5 core data components resulting in the creation of 3 new development teams to build these components. - Managed the definition and research of consumption methods for data including data catalogue and export data pipelines and worked with the service design team to conduct market research on potential end users and aiding in the development of user personas. These were utilized to prioritize the use cases which should be developed first. This was the method we used to refine our MVP products. - Defined KPIs and metrics for measuring success of the Data Office’s data management components. Show less

  • Talivest
    • Ireland
    • IT Services and IT Consulting
    • Chief Innovation Officer
      • Sep 2017 - May 2018

      In September 2017 I moved into a Chief Innovation Officer role to focus the overall on the growth strategy of the company. I was in charge of creating a environment of innovation and using analytics to guide the best path forward for new product development, marketing and other areas of the company.This role included :● Created user personas and used analytic tools to measure user experience to better inform product decisions.● Worked with stakeholders within the technology, sales and management teams to find solutions to problems.● Main contact and voice of customers to technology team and management. Worked directly with clients to gather their requirements for custom builds and integrations. Ran workshops to analyse requirements and find the best strategy to integrate features with our overall core product goals.● Conducted quarterly strategy meetings. Analysed targets and results and made decisions on future spend and development as a result.● Conducted all financial analysis to make strategic decisions on the value and priority of new product development, spend in marketing and digital advertising and focus of sales department.● Consistently analyse the effect of new features and products while continually monitoring the market for new trends and gaps. Moving from CTO to CIO meant focusing on strategy and growth of the company by using the learning’s from analytics.● Project managed teams to develop new products and features based off insights from market analyse.● Ran full day innovation workshops for new products, resulting in 6 innovation projects to begin.● Through these innovation projects new products and features were developed including our exit interview tool, which is providing great value to companies within its first 6 months. The first exit interview client saw a completion rate of their exit interviews go from 20% to over 80% within the first month Show less

    • Co-founder
      • Jun 2013 - May 2018

      In 2013 I co-founded a SAAS company, KonnectAgain (now Talivest) building initially building alumni relations software for universities but over time changing into a CRM for corporate alumni and HR processes including exit interviews and pulse surveys. In my time with the company we raised over €2 Million from Venture Capital firms and angel investors, we employed a team of 15 based in 3 countries and work with customers in Ireland, the UK and US. Outside my core role as CTO and them CIO I had many responsibilities including :● Responsible or involved in all key strategic decision-making and had quarterly strategy meetings to analyse progress and goals and adjust new goals for next quarter. ● Assisted in raising over €2 million in funding from angel and corporate investors.● Managed Cap Table of shareholders and controlled the conversions and structure of loan notes and equity rounds raised.● Represented KonnectAgain on numerous panels and presentations to corporates including Google, Accenture and AIB and other events.● In charge of liaising with legal and accounting on structure and preparation of fundraising documents, HR documents,data protection agreements and any other services needed.● Project managed full rebrand project from KonnectAgain to Talivest.● Managed flow of funds and general company structure tasks for corporate structure, which included a parent company and two subsidiaries (Ireland and US).● Created investment and general presentation decks in keynote, PowerPoint and Google slides.● Created and monitored 3 – 5 year financial projections.● Ran day-to-day finance including structuring and running budgets, paying bills, gathered VAT returns.● Within HR, I assisted in all hiring, and firing. Liaised with payroll provider and catered for general employee grievances. Show less

    • CTO
      • Jun 2013 - Sep 2017

      Aside from my role as co-founder, my core role at Talivest for many years was as CTO, initially working as the main software developer and over time taking on more analysis, project management and people management. During my time as CTO I was responsible for everything related to technology. These jobs included : ● Builting first 2 versions of the platform in PHP (Laravel), and AngularJS.● Setting up and managing AWS Servers and structure including EC2 instances, S3 buckets and mySQL databases for the first 2 years.● Writing SQL script for database setup and querying.● Project managed new development using the agile method.● Hired and managed team of 6 including 3 developers, a UX designer, Scrum master and computer scientist.● Worked as the business analyst within the company. Analysed and documented all project requirements for technology tasks.● Worked in fast paced environment where requirements are constantly changing.● Created and managed the platform testing structure within the company.● Setup and managed outsourced providers.Through KonnectAgain I have had the opportunity to take part in some amazing programs to accelerate the company's growth including : Going for Growth 2017 ( A community of over 500 female founder who go through roundtable sessions with an experience mentor to support and grow their businesses. ) Virgin Media Accelerator powered by TechStars 2016 Ignite 100 2013 Show less

  • Graduate Founders
    • County Dublin, Ireland
    • Tech / Team Member
      • Jul 2014 - Jul 2015

      Graduate Founders is an initiative started becasue we found that graduates in Ireland and around the world had amazing products and ideas but often struggled on how to verbal it and pitch it to others. We wanted to help them gain these skills with a unique two day workshop dedicated to helping improve soft skills in order to improve presentations, pitching, selling, and general public speaking. In this we hoped to give participants the confidents and skills to start their new companies with confidence. I worked alongside Connor Murphy (Datahug founder), Jayne Ronayne (KonnectAgain co-founder), and Barry Ronayne to establish Graduate Founders with the ambition of encouraging more graduates to start a business. Show less

  • University College Cork
    • Ireland
    • Higher Education
    • 700 & Above Employee
    • Tutor
      • Sep 2012 - Mar 2013

      Tutor 3rd year Business Information Systems students in Java Run labs 4 times a week Tutor 3rd year Business Information Systems students in Java Run labs 4 times a week

  • Fidelity Investments
    • United States
    • Financial Services
    • 700 & Above Employee
    • Software Engineer & Web Developer
      • Mar 2012 - Sep 2012

      Worked as developer on a web application using MVC. Developed mainly in Java. Used Client Side technologies including AJAX, JSON and JQuery. Used the agile method of development and worked as part of a team. Worked as developer on a web application using MVC. Developed mainly in Java. Used Client Side technologies including AJAX, JSON and JQuery. Used the agile method of development and worked as part of a team.

  • University College Cork
    • Ireland
    • Higher Education
    • 700 & Above Employee
    • Student Ambassador
      • Mar 2010 - Oct 2011

      Assist in organising and running of events during the course of the academic year such as Open Days, School Visits and Tours of Campus Assist in organising and running of events during the course of the academic year such as Open Days, School Visits and Tours of Campus

Education

  • University College Cork
    Bachelor of Science (BSc), Business information Systems
    2009 - 2013
  • Mount Mercy College Cork Ireland
    Leaving Certificate
    2003 - 2009

Community

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