Experience

GoPromotional

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Account Manager

  • Jun 2021 - Present

  A return to promotional merchandise following maternity leave in 2020 & redundancy during the covid outbreak. A Client Account Manager working closely with existing client base to further build relationships & develop more business in those areas. A return to promotional merchandise following maternity leave in 2020 & redundancy during the covid outbreak. A Client Account Manager working closely with existing client base to further build relationships & develop more business in those areas.



Geiger - UK

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • May 2019 - Jun 2020

  A continuation of role at Response Marketing Ltd, Geiger, a promotional merchandise specialist. Working as part of the Northern Team responsible for managing existing client base & new clients with specific creative needs. Geiger not only provides creative ideas and innovative products, we have the resources to offer digital solutions, in-house decoration, warehousing, fulfilment & sustainable best practices all in one place! Geiger is the largest privately owned and one of the longest established companies operating in the promotional merchandise market today, with over 140 years continuous trading in the US and across Europe. Supporting some of the biggest, most recognisable brands in the world. Creativity is central to our success and longevity & we embrace the need to promote more sustainable product initiatives to supply our clients with ideas that they can rely on to engage customers and promote their brand positively. Maternity leave in May 2020 followed by redundancy in June 2020 as a result of Covid-19.



Response Marketing Ltd

• United Kingdom
• Advertising Services

• Promotional Merchandise

  • Mar 2012 - Jun 2020

  A promotional gift supplier supplying anything from pens and mugs, uniform and clothing to the more unusual gifts. With a wide range of clients from small start up businesses to large multi national companies. Working closely with our clients to understand their needs and target audience. With a good brief and budget we can come up with ideas to suit, whether it be internal use merchandise for staff or to be displayed at shows and events for capturing new business. We take the time to know your brand guidelines and pride ourselves on creating a product range which looks like a brand when seen together. We will always advise on cost effective ways to brand your merchandise, because we like you, want your budget to go as far as possible.



Self Employed

• Leeds, United Kingdom

• Personal Professional Advisor

  • Sep 2009 - Dec 2011

  Project Manage major building work in clients home. Liaise with builders on house design and purchase furniture. Family arrangements for Christmas and party planning. Project Manage major building work in clients home. Liaise with builders on house design and purchase furniture. Family arrangements for Christmas and party planning.



TransPennine Express

• United Kingdom
• Transportation/Trucking/Railroad
• 300 - 400 Employee

• Customer Relations Manager

  • Feb 2008 - Jun 2009

  - Managed contract for Customer Relations interfaces delivered by third party.- Designed new processes to manage more timely responses to customer issues and complaints, reducing the ratio of complaints from 0.89 to 0.52 per 1000 passenger journeys.- Responsible to the Managing Director and Executive team for customer correspondence, conducting monthly meetings to ensure all issues are closed down.- Improved engagement between the customer and FTPE by organising ‘Meet Manager’ sessions, resulting in station refurbishments and timetable changes being aligned to the customers needs.- Developed strategies to improve scores within the National Passenger Survey (NPS), improving result for overall customer satisfaction from 81% to 89% in two years.- Led team to launch Customer Excellence Awards in order to raise money for charity, surpassing FTPE targets.- Designed Customer Excellence Awards for internal staff which is now a major annual event for FTPE employees.- Part of project team to create and provide training for a database to enable efficiencies in customer experience which form a major part of the 2009/10 business plan.

• Catering Contracts Manager

  • Apr 2005 - Feb 2008

  - Managed £850k contract supplied by a third party managing Service Level Agreements and Franchise Commitments with coverage of catering service raised from 70% to 98% within the first 6 months of service.- Improved service delivery by writing and training standards, and recruiting high calibre staff.- Carried out research and development to procure a new fleet of state-of-the-art catering trolleys.- Designed and wrote catering strategy for Scotland extension, with delivery of service in 2007 on time. - Developed Bid details for catering for the First Group bids for Cross Country and East Midlands Trains services.