Experience

Hampton Trust
• United Kingdom
• Individual and Family Services
• 1 - 100 Employee
• Operations Manager

  • Aug 2018 - Present

THE HAMPTON TRUST (HAMPSHIRE & THE ISLE OF WIGHT)
• Operations Manager

  • May 2019 - Feb 2021


The Hampton Trust

• United Kingdom
• Wellness and Fitness Services

• Senior Administration & Project Support Officer

  • Aug 2018 - Aug 2018

  Responsible for the day to day smooth running of the organisation. The role includes human resources, recruitment, governance, health and safety, quality assurance, social media support and various administrative tasks including supporting the Chief Executive Officer, Deputy Chief Executive Officer and the Board of Trustees. Responsible for the day to day smooth running of the organisation. The role includes human resources, recruitment, governance, health and safety, quality assurance, social media support and various administrative tasks including supporting the Chief Executive Officer, Deputy Chief Executive Officer and the Board of Trustees.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Wealth Management Coach/Deputy Regional Wealth Management Coach

  • Aug 2013 - Oct 2017

  Creating/Delivering Induction/Onboarding programmes for new Mortgage and Protection Managers. Focusing on maximum impact in customer interactions, engaging employees in the overall customer experience. Coach/Consultant to 80 Mortgage and Protection Managers – working face to face and remotely with the North of the UK to support customer relationships, enabling advisors to meet/exceed their performance expectations whilst continually understanding their customers needs. Working collaboratively with line managers to identify the specific/bespoke training needs of their teams/key stakeholders Focusing on key areas of development for the individual within their career, work environment, performance and behaviours. Working on credibility and trust throughout both face to face, and remote coaching sessions. Project lead on the Premier and Wealth Consultative Programme – creating a new way to develop teams, individuals. Focusing on key areas over a10 week period. Intensively working with a specific branch/team to drive an uplift in overall customer experience and outcomes. Co-ordinate the delivery of learning relationships with key stakeholders – shaping and modifying the learning/coaching delivered, the plans in place to accommodate the individual, and their requirements/needs day to day. Creating presentations / delivering presentations at national roadshows across the UK - delivering key messages and engaging people with new focuses and direction for the year ahead. Acting as an advocate/role model for HSBC. Deputising for the Regional Head of Wealth Coaching - attending and presenting in meetings to the Head of UK mortgages, the Regional Heads, and other key stakeholders across the network. Leading the planning and communications for projects/team meetings. Building strong connections - with the Head of UK Mortgages, Head of Live Connect, The Regional Heads of Mortgages, Area/Mortgage and Protection Managers, and the Protection Specialist Team . Show less