Experience

DuvaSawko

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Manager

  • Jul 2018 - Present

• Account Manager

  • Aug 2014 - Jun 2018



IPS Worldwide

• Wellness and Fitness Services
• 1 - 100 Employee

• Vice President, Implementation Services

  • Jan 2007 - Jan 2014

  A Global Freight Payment and Audit Processing CompanyLed, organized and managed a professional team comprised of developers, programmers and production personnel charged with implementing clients following the initial sale. Supervised and trained implementation personnel. Presented and educated prospective clients on the broad range of services, process flow, system capabilities, reporting and IT programming abilities. Performed on-site tours for prospective clients.Analyzed, developed, documented and communicated in depth client profile requirements and detailed Scope of Work. Supported sales team with business development needs, completed complex RFI and RFP responses and defined system application enhancements.Implemented global client base for the largest clients such as GE, Motorola, Alcoa, Stanley B&D, Tyco, LifeTech, Bosch and others.Facilitated annual audits and ensured internal processes are compliant with regulatory requirements such as Sarbanes Oxley and SSAE. Show less

• Director, Client Services

  • Jan 1999 - Jan 2007

  Supervised, managed, mentored and trained Account Managers.Resolved client service issues and continually refined, developed and maintained positive business relationships with the clients.Administered the system client data base, invoicing and client profilesMaintained and cultivated the company's largest AccountsConducted employee screening and interviews.

• Development Team and Client Account Manager

  • May 1998 - Jan 1999

  Recruited as a member of the core team responsible for working with programmers on developing and testing system screens for the client database, invoicing and Accounting functions.Implemented and managed IPS' initial clients Proactively participated in new business opportunities, strategic growth planning, identification of enhancements and the overall expansion of this new company.



Payment & Logistics Services

• Ormond Beach, FL 32174

• Client Account Manager

  • Oct 1995 - May 1998

  Responsible for day-to-day management of the company’s five largest accounts Acted as the client advocate to all internal teams, including system programmers and data entry operations, to guarantee the flawless delivery of services Analyze, develop and document in-depth client profile requirements Possessed in-depth knowledge of the broad range of services offered by PLS Responsible for day-to-day management of the company’s five largest accounts Acted as the client advocate to all internal teams, including system programmers and data entry operations, to guarantee the flawless delivery of services Analyze, develop and document in-depth client profile requirements Possessed in-depth knowledge of the broad range of services offered by PLS