Senior Director of Client Experience

• Nov 2019 - Present

Director of Operations

• Aug 2012 - Present

The Center for Advanced Studies in Business, Inc. (CASB) is an independent 501(c)3 organization affiliated with the Wisconsin School of Business on the University of Wisconsin-Madison campus. CASB provides non-credit continuing education and consulting to businesses and professionals in the process of a transition and also owns and operates the Fluno Center on the University of Wisconsin-Madison campus. CASB goes-to-market as the Center for Professional and Executive Development. Our mission is to provide organizations and people with the skills and resources to make business transformation and professional transition successful.I am presently responsible for the tasks, activities, systems, and $6M annual budget associated with delivering more than 200 open enrollment and custom programs annually. This includes managing a staff of 7 along with driving continuous process improvement efforts throughout the organization.

Co-Owner and Operator

• Mar 2003 - Nov 2011

Breakout Apparel Co., LLC provided custom screen printing, embroidery, and promotional products on apparel and other textiles. As Co-Owner, I was responsible for all business operations including client and vendor relationships, staffing needs, bookkeeping and accounting, scheduling of production and shipping, and managing the retail store operations. I also represented our business in the community by participating in and serving on the Waunakee Chamber of Commerce Board and WaunaFest Run Committee. In addition, I managed our facilities and the sale of the building working with the buyer and the Village to transition the property for further development. In 2010, we sold our business to Trending Now Promotions and I assumed the role of Operations Manager to guide the new owners, existing clients, and vendors successfully through the transition of ownership. I was responsible for the day-to-day operation of the business managing client relationships, in-take of orders, sourcing materials and apparel, scheduling jobs, invoicing orders, and collecting payments. I also participated in the establishment of a retail location including staffing, recommending merchandise, and overall management of the store operations.

Area Sales Manager

• 1987 - 2003

During my 16 years with CellularOne/US Cellular, I held a variety of positions within Administration, Customer Service and Sales - Receptionist, Customer Service Representative, Customer Service Supervisor, Credit and Activations Supervisor, Project Manager, Area Sales Manager. During my 16 years with CellularOne/US Cellular, I held a variety of positions within Administration, Customer Service and Sales - Receptionist, Customer Service Representative, Customer Service Supervisor, Credit and Activations Supervisor, Project Manager, Area Sales Manager.