Experience

BCS, The Chartered Institute for IT

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Channel Partner Quality Officer

  • Mar 2019 - Present



Regulatory Finance Solutions

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Compliance and Vetting Administrator

  • Apr 2018 - Mar 2019



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Officer

  • Oct 2011 - Mar 2018

  Serve as primary point of contact to customers. Handle customers and their financial transactions through bank clerical functions. Prepare and record all deposits and payments into the bank's computer systems. Educate customers on bank products and services. Assist administrative department in their tasks. Having also taken on the role within the branch as an individual authority holder, meaning I have been responsible for managing risk. Serve as primary point of contact to customers. Handle customers and their financial transactions through bank clerical functions. Prepare and record all deposits and payments into the bank's computer systems. Educate customers on bank products and services. Assist administrative department in their tasks. Having also taken on the role within the branch as an individual authority holder, meaning I have been responsible for managing risk.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2010 - May 2011

  Having completed the standard Nationwide Customer Service training I was allocated to the Fraud team. The team were responsible for resolving queries from a wide range of customers following card loss, fraud or credit limit problems. Mostly inbound telephone based, the job required attention to detail and a sympathetic approach for what was a difficult time for the customer. A high proportion of calls were regarding blocked accounts, and dealing with these customers made full use of my conflict resolution training. Much of this work was computer based using a variety of applications to find and reference data. As team members we were encouraged to take ownership of the problem, and to escalate only when really necessary.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Nov 2009 - Sep 2010

  One of only two candidates to be selected for this new apprenticeship scheme, this opportunity was seized to gain a valuable administration qualification. Working within the child and family services section, the job gave access to highly confidential and sensitive information whilst preparing documentation for consultant clinic's each day. These clinics required a high degree of organisation, requesting and compiling notes and reports from many other PCT areas to strict deadlines. Although admin based, the job also included some receptionist duties, covering other staff for holidays and breaks. The mixture of on the job training and college day release enabled me to gain an NVQ level 2 in Business Administration. This role also highlighted the need for effective time management.