Experience

DRJ Crew

• United Kingdom
• Events Services
• 1 - 100 Employee

• Office Administrator

  • Jan 2022 - Present



Polypipe

• United Kingdom
• Plastics Manufacturing
• 400 - 500 Employee

• Administrator

  • Jan 2016 - Feb 2022

  Fleet Management/ Assets - A very varied role, capturing the management of company assets, and monitoring costs.:Procuring and ordering cars for the fleet of 40 and ensuring these are managed, issuing out and logging back in when handed back - selecting supplier and negotiating with them and the employee. plus arranging payment and collection/delivery. Liaising with auctioneers regarding returned cars.Managing pool cars, ensuring they are kept repaired, serviced and clean and dealing with the booking out of these with staff,.. sometimes this can require patience when there are 2 requests! Also liaising with contractors/ insurers to ensure repairs were carried out.Booking flights, hotels and parking for trips abroad for sales and senior managers, often on complicated trips with equipment.Administration - this evolved into managing assetsP11d – gathering information for the tax office, calculating employees mileages to assess whether any over or underpayments are due.Managing ‘fuel cards’, ordering new and cancelling unrequired ones, as well as ensuring current ones are coded correctly. Inducting new starters, explaining the expenses policy and form and how to complete. Dealing with bacs payments, expenses, making payments and dealing with complex transactions due to European currency fluctuations. Purchasing FX trades – through the banks, etc. Managing petty cash and the company credit card – being trusted to authorise purchases.

• Receptionist

  • Dec 2014 - Jan 2016

  Answering the telephone in a polite and professional mannerDealing with enquiriesTransferring calls to suitable departmentsDealing with customers and visitors face to faceMaintaining boardroom diary Dealing with the internal and external postUse of franking machine



Tylers Department Store

• United Kingdom
• Retail
• 1 - 100 Employee

• Furniture and Web sales person

  • Apr 2014 - Dec 2014

  Dealing with customer telephone enquiries and ordersFurniture sales to meet company targetsProcessing and completing web ordersSetting up of credit applications for customersServing customersIn store merchandisingUse of franking machine and post office account systemOnline banking for both payments and refundsStock checksCashing up of tills

• Coffee Shop Manager

  • Sep 2004 - Mar 2014

  Building staff morale and customer relationships and ensuring everyone there was passionate about what we were doing.Recommended and gained investment in better quality equipment, particularly the coffee machine which generated greater sales and helped drive the success of the coffee shop….Completing competitor analysis to keep on top of current trends as many new venues appear in the town.Providing great ‘customer service’ by building relationships with customers to ensure they are welcomed and likely to return.Generally solving any problems which occur in a busy customer based environment!Order the stock, and organise all suppliers to ensure rotation and minimise waste.Handle cash, carry out on line banking, and deal with credit card transactions.Interviewing,Motivating and managing the team, dealing with each individual as required; occasionally organising ‘team days’ and staff outings.