Experience

Solve Ltd

• Sales & Marketing

  • Oct 2023 - Present

  Currently part of the amazing Marketing team of SolveLTD, based in Reston, VA; a 30-year old IT & CyberSecurity Company who focuses on providing assistance to Mid-Atlantic region small-medium businesses. Currently part of the amazing Marketing team of SolveLTD, based in Reston, VA; a 30-year old IT & CyberSecurity Company who focuses on providing assistance to Mid-Atlantic region small-medium businesses.



VisionVa Llc

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Account Manager/Executive Virtual Assistant

  • Jul 2023 - Oct 2023

  Responsible for overall business operation of a cleaning company. Hiring the right people (cleaners) as the company's cleaning provider to ensure a smooth business with our clients. Following up on leads with no response through our platforms (email, thumbtack, yelp, bark, etc.); converting leads into opportunities and checking in with existing clients for absolute retention. Responsible for overall business operation of a cleaning company. Hiring the right people (cleaners) as the company's cleaning provider to ensure a smooth business with our clients. Following up on leads with no response through our platforms (email, thumbtack, yelp, bark, etc.); converting leads into opportunities and checking in with existing clients for absolute retention.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Training Specialist

  • Nov 2021 - Feb 2023

• Training Specialist

  • Nov 2021 - Feb 2023

• Customer Resolution Expert

  • Nov 2020 - Nov 2021

  CREs goal is to make sure that complex issues of the customers will be resolved in a timely manner without having the customer to exert a lot of time and effort than they should have. Focusing on balancing the CEO (Customer-Employee-Owner) in any decisions/resolutions that we will come up with.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Chat and Call Support

  • Nov 2019 - Nov 2020

  Supported PayPal NA, Australia and PayPal Japan Accounts as Chat Support. Took care of Basic account support to Disputes and Claims. Supported PayPal NA, Australia and PayPal Japan Accounts as Chat Support. Took care of Basic account support to Disputes and Claims.



DiVertex Telecommunication Services

• Philippines
• Telecommunications
• 1 - 100 Employee

• Outbound Sales Specialist

  • Oct 2018 - Oct 2019

  As a sales specialist, our goal is to right-fit our customers with the products or services that we offer. We just don't close the deal, we make sure that our clients will recommend us as well. As a sales specialist, our goal is to right-fit our customers with the products or services that we offer. We just don't close the deal, we make sure that our clients will recommend us as well.

• SME (Training Mentor and Subject Matter Expert)

  • Feb 2017 - Aug 2018

  I worked as a support role in the Training Department.

• Customer Service Representative

  • Mar 2016 - Jan 2017