Experience

Advent Insurance Services Ltd
• United Kingdom
• Insurance
• 1 - 100 Employee
• Head of Claims

  • Sep 2021 - Present


Advent Insurance Services

• United Kingdom
• Insurance
• 1 - 100 Employee

• Claims Supervisor (Promoted)

  • Jan 2005 - Sep 2021

  Supervise and oversee the day to day workflow operations of the claims team to ensure employees' production and standards are met and claims were processed timely. Responsible for ensuring client time frames are met or exceeded, that all claims are accurately addressed within a timely manner. Work with Finance, Information Systems and Provider Relations to ensure that effective work processes are maintained for accurate and timely payment of claims. Supervise and oversee the day to day workflow operations of the claims team to ensure employees' production and standards are met and claims were processed timely. Responsible for ensuring client time frames are met or exceeded, that all claims are accurately addressed within a timely manner. Work with Finance, Information Systems and Provider Relations to ensure that effective work processes are maintained for accurate and timely payment of claims.



Endsleigh Insurance Services Ltd

• Team Leader - Student Possessions, PPI & Travel Claims

  • Sep 1998 - Jan 2005

  Perform extensive communication, investigation and visibility with company employees, claimants, solicitors, outside adjusters, industry professionals and any other person(s) relevant to the investigation and evaluation of a given claim. Ensure that all regulatory obligations, legal requirements and company procedures and service level agreements are met. Perform extensive communication, investigation and visibility with company employees, claimants, solicitors, outside adjusters, industry professionals and any other person(s) relevant to the investigation and evaluation of a given claim. Ensure that all regulatory obligations, legal requirements and company procedures and service level agreements are met.