Salesforce Consultant / Business Analyst

• Jan 2023 - Present

Functional Consultant

• Jan 2022 - Jan 2023

Designing and creating Salesforce solutions based on elicited and signed off requirements. Liaising between stakeholders and the technical team - firstly requirement gathering and facilitating workshops, then translating this information into technical requirements for the team to solution in line with client requirements. Review and understand as-is processes within the practice; and based on this information, suggest more efficient working models and processes. Work closely with external vendors and implementation partners to smoothly deliver solutions that meet our business needs. Show less

Salesforce Consultant

• Sep 2020 - Jan 2022

Translate client needs into technical/functional requirements, Identify and implement solution/fixes to user issues/requests, Data migration/transformation/cleansing/integration, Collaborate with Salesforce developers to solution (familiar and understand APEX, Visualforce pages, Lightning components), Salesforce environment configuration and enhancements (e.g. creation of custom objects, fields, reports, dashboards, workflows, processes, validations, page layouts, communities) & Training of clients on Salesforce solutions Show less

Salesforce Administrator

• Apr 2019 - Sep 2020

Translate client needs into technical/functional requirements, Data migration/transformation/cleansing/integration, Collaborate with other Support Team Members to provide System Support to our clients, Salesforce environment configuration and enhancements (e.g. creation of custom objects, fields, reports, dashboards, workflows, processes, validations, page layouts, communities) & Training of clients on Salesforce solutions

Marketing Coordinator - Fantech Trade

• Feb 2018 - Mar 2019

Documenting new product information and market trends, Creating Product packaging, Maintaining an internal HUB system (via Wordpress), Preparing marketing and advertising strategies, plans and objectives, Promotional material maintenance – organise requirements with the graphics team, Liaising with teams when introducing new products; Engineering, Sales and Operations, Planning trade shows/exhibitions – identifying, assembling and coordinating requirements & Presenting business strategies to stakeholders locally and globally Show less

Marketing Assistant

• May 2016 - Feb 2018

Database creation and management - CRM, Proof reading material, Creation of instructions, Social media management, Providing training to internal employees, Internal and External communications, Liaising with graphic designers & programmers, Setting up exhibitions throughout Australia & Presenting business strategies to stakeholders locally and globally

Crew Chief

• Nov 2010 - Apr 2016

Handling situations involving a diverse range of people; customers and co-workers, Assisting managers; delegation of crew, executing plans to achieve restaurant goals, Training of new staff members & Ensuring crew remain focused on tasks Handling situations involving a diverse range of people; customers and co-workers, Assisting managers; delegation of crew, executing plans to achieve restaurant goals, Training of new staff members & Ensuring crew remain focused on tasks