Helder Gabriel Ribeiro
Customer Care Service Manager at OCP Portugal- Claim this Profile
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Inglês, Full professional proficiency
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Espanhol Limited working proficiency
Topline Score
Bio
Sofia Silva
Working with Helder was a brilliant experience, together we achieved many results which generated new and improved business for NOS Madeira. Helder has a great sense of what is the right thing to do, quickly actions issues continuously moving forward and often handles multiple issues at one time, effectively managing each one knowing its priority and severity. From a development perspective, Helder had the drive and ability to learn very quickly and enabled me to step away from the day job, concentrating on other relevant priorities leaving much of the role in a "safe pair of hands". As a new member of a new team, he quickly established himself as that trusted lead, as a member of an established team, one that he helped form, he demonstrated that he is a great asset to any team he works in. He is an excellent example of professionalism. and I would highly recommend him based on his ability, attitude, and dedication. Helder is a must at any company.
Sofia Silva
Working with Helder was a brilliant experience, together we achieved many results which generated new and improved business for NOS Madeira. Helder has a great sense of what is the right thing to do, quickly actions issues continuously moving forward and often handles multiple issues at one time, effectively managing each one knowing its priority and severity. From a development perspective, Helder had the drive and ability to learn very quickly and enabled me to step away from the day job, concentrating on other relevant priorities leaving much of the role in a "safe pair of hands". As a new member of a new team, he quickly established himself as that trusted lead, as a member of an established team, one that he helped form, he demonstrated that he is a great asset to any team he works in. He is an excellent example of professionalism. and I would highly recommend him based on his ability, attitude, and dedication. Helder is a must at any company.
Sofia Silva
Working with Helder was a brilliant experience, together we achieved many results which generated new and improved business for NOS Madeira. Helder has a great sense of what is the right thing to do, quickly actions issues continuously moving forward and often handles multiple issues at one time, effectively managing each one knowing its priority and severity. From a development perspective, Helder had the drive and ability to learn very quickly and enabled me to step away from the day job, concentrating on other relevant priorities leaving much of the role in a "safe pair of hands". As a new member of a new team, he quickly established himself as that trusted lead, as a member of an established team, one that he helped form, he demonstrated that he is a great asset to any team he works in. He is an excellent example of professionalism. and I would highly recommend him based on his ability, attitude, and dedication. Helder is a must at any company.
Sofia Silva
Working with Helder was a brilliant experience, together we achieved many results which generated new and improved business for NOS Madeira. Helder has a great sense of what is the right thing to do, quickly actions issues continuously moving forward and often handles multiple issues at one time, effectively managing each one knowing its priority and severity. From a development perspective, Helder had the drive and ability to learn very quickly and enabled me to step away from the day job, concentrating on other relevant priorities leaving much of the role in a "safe pair of hands". As a new member of a new team, he quickly established himself as that trusted lead, as a member of an established team, one that he helped form, he demonstrated that he is a great asset to any team he works in. He is an excellent example of professionalism. and I would highly recommend him based on his ability, attitude, and dedication. Helder is a must at any company.
Experience
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OCP Portugal
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Portugal
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Customer Care Service Manager
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Jan 2021 - Present
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Vialivre S.A.
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Portugal
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Truck Transportation
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1 - 100 Employee
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Coordenador Operacional
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Jan 2018 - Jan 2021
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Grupo Venta Proactiva
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Advertising Services
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1 - 100 Employee
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Contact Center Sénior Supervisor
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Sep 2016 - Jan 2018
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NOS SGPS
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Portugal
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Telecommunications
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700 & Above Employee
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Key Account Manager
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Apr 2014 - Sep 2016
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Customer Care Supervisor
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Dec 2012 - Mar 2014
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Randstad
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Netherlands
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Human Resources Services
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700 & Above Employee
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Call Center Supervisor
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Jan 2009 - Nov 2012
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Call Center Agent
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Sep 2006 - Dec 2008
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Education
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2014 - 2015
ISAL | Instituto Superior de Administração e Línguas
Pós-Graduação -
2009 - 2010
Universidade do Porto
Master's degree -
2005 - 2009
Universidade do Porto
Licentiate degree
Community
