Helder Afonso
Community Amplifier at Mandela Institute for Development Studies -MINDS Africa- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
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Spanish Professional working proficiency
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French Elementary proficiency
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Bio
Experience
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Mandela Institute for Development Studies -MINDS Africa
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South Africa
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Think Tanks
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1 - 100 Employee
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Community Amplifier
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Nov 2020 - Present
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Member Of The Global Coordination Unit
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Sep 2019 - Present
Member of the Global Coordination Unit and the Angolan, Guiné Bissau Initiator Team.CSAYN is currently operational 62 countries globally head quartered in Yaounde, Cameroon.
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Global Shapers Community
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Switzerland
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Non-profit Organization Management
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300 - 400 Employee
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Member
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Apr 2018 - Present
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YALI RLC-SA
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South Africa
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Strategic Management Services
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1 - 100 Employee
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Alumni
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Feb 2017 - Present
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Analyst
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Mar 2020 - Feb 2021
Provide End to End support for the callers through Phone, email, chat and web interface.Handle all queries/issues that are reported by users over phone, email, chat and web interfaceTriage follow the knowledge base and fix all issues with the support of the teamWorking with other L2/L3 teams to get all unresolved issues at Service DeskMonitoring of dashboards and doing the initial triage for any alerts
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National Training Academy
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Egypt
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Education Administration Programs
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100 - 200 Employee
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African Presidential Leadership Program
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Sep 2019 - Oct 2019
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President
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2014 - Sep 2019
Encontros Nacionais de Estudantes Universitários de AngolaPalestrasContribuir para Qualidade do Ensino em AngolaDisseminar o Empreendedorismo
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Program Support Officer
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Oct 2018 - Apr 2019
To support strengthening secretariat functions of key partners namely; Association for Development Education in Africa - Inter-Country Quality Nodes in Mathematics and Science Education, SMASE-Africa and African Union Commission – Continental Education Strategy for Africa Cluster on STEM EducationReceiving and processing reports from member countries on the implementation of ICQNs (The Inter-Country Quality Nodes)
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African Union
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Ethiopia
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International Affairs
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700 & Above Employee
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African Union Youth Volunteer Corps Alumni
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Dec 2017 - Apr 2019
African Union Youth Volunteers Corps 8 Batch
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Marketing Analyst
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May 2018 - Nov 2018
Microsoft 4Afrika Internship Programme at NEXT BSS in Luanda Angola
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United Nations Economic Commission for Africa
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International Affairs
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500 - 600 Employee
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International Volunteer
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Jul 2017 - Dec 2017
The overall objective of the project was to strengthen youth policies and programs through the development of innovative tools and approaches to tackle emerging social challenges in the context of the school-to-work transition. It is within this framework of the Development Account Project on "Strengthening the capacity of Governments in the ECA, Economic and Social Commission for Asia and the Pacific (ESCAP), and Economic and Social Commission for Western Asia (ESCWA) regions to respond to the needs of youth in formulating inclusive and sustainable development policies." Through this project, the ECA, ESCAP, and ESCWA regions aim to strengthen the capacity of governments and other actors, including youth-led organizations, to develop regional knowledge management systems on youth development.
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Angola Telecom E.P.
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Angola
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Telecommunications
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100 - 200 Employee
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Costumer Technician
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Dec 2015 - Nov 2017
Customer ServicesTechnical Support officer
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President
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Jul 2013 - Aug 2016
Gestão de ConflitosPromoção de EventosGestão de Eventos Sociais
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Education
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Pan African University - Institute of Governance, Humanities and Social Science (PAUGHSS)
Master's Degree, Governance and Regional Integration -
University of South Africa/Universiteit van Suid-Afrika
Professional Programme, Business Development and Entrepreneurship -
Universidade Eduardo Mondlane
Professioanal Programme, Civic Leadership -
Ghana Institute of Management and Public Administration
Certificate, Pan-Africanism and Youth Development -
Instituto Superior Politécnico Metropolitano de Angola
Bachelor's Degree, Economics