Content Architect

• Aug 2023 - Present

Chief Information Architect

• Aug 2021 - Dec 2022

• Designed content strategies for our most important channels.• Created taxonomies and controlled vocabularies to improve the findability of 400,000 pages of technical product content.• Lead efforts to standardize content sourcing and delivery.

Principal Information Architect

• Jun 2011 - Aug 2021

• Develop the vision and guiding principles for a system that results in consistent, high-performing content at scale.• Identify automation opportunities to support continuous content delivery, to decrease deployment time, and to eliminate manual or error-prone steps.• Enforce the brand's tone, voice, and style in digital content without requiring human editors.• Design a content health and value framework that helps business leaders evaluate content success, and that provides managers with data to make better decisions about future resource investments. Show less

Senior Group Manager

• May 2002 - May 2011

This position required strong interpersonal skills and an ability to prioritize and coordinate customer needs, business goals, and employee interests. I served in the following capacities:• Personnel Manager: Lead a team of 20 technical writers documenting 40+ software products. Interview, hire, mentor, grow and support my people. • Product Owner: Develop the vision for product documentation, communicate multi-year roadmaps, and align stakeholder expectations. • Project Manager: Align execution throughout the development cycle. Identify automation opportunities throughout our workflow to increase team capacity. Show less

Technical Writer Recruiting Manager

• 1998 - 2007

• Initiated the Technical Writer college campus recruiting program• Created the Technical Writer Recruiting Manager role to ensure the continued operation of the college campus recruiting program in the future. I held the role for 9 years in addition to my role as group manager.• Taught the NI Interviewing Skills course to train new behavioral interviewers.• Worked with new interviewers one-on-one to prepare for and evaluate candidates.

Technical Writer/Documentation Developer

• Jun 1997 - May 2002

• Analyzed our audience and drafted original content to meet their getting started, reference, and troubleshooting needs• Delivered help, user manual, and Web content• Tested software and worked with product developers to resolve bugs and usability issues• Edited existing content based on customer feedback, usability, completeness, correctness, and style guide