Group Operations Manager

• Jan 2020 - Present

Manage overall operations and is responsible for the effective and successful management of systems, resources, productivity, quality control and compliance measures as established and set for the Operations Department. Ensure efficient operations. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.Responsibilities:• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions• Plan and review compensation actions; enforcing policies and procedures• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations• Accomplish operations and organization mission by completing related results as needed• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees• Manage relationships with key operations vendors and key clients• Track vendor pricing, rebates, and service levels• Review and approve all operational invoices and ensure they are submitted for payment• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with CEO and management team to set and/or implement processes and systems and follow through with implementation.

Project Manager Mobile and Digital

• Nov 2017 - Jan 2020

Responsible for the Planning, Development, and Project Management of the PayPay.Cash Mobile Banking Platform, Product and Mobile App. Management of a Company Policy Administration System, Operational Management of the Progressive Business Forum and Progressive Citizen Forum campaigns, all Digital Marketing Campaigns within the Group of Companies, Director and Credit Committee Member of the Tshwane Financial Services Co-Operative CFI, On-boarding of new insurance groups, and Operational Management of New Projects.

Digital Marketing Manager

• Nov 2015 - Oct 2017

Responsible for all Online activities and marketing. Focus on Google Adwords, Bing Ads, Website Development, Marketing on Travel Sites, Inbound Marketing, Inbound Sales, SEO, SEM, PPC and Social Media Marketing Campaigns.

Freelance Writer

• Mar 2015 - Oct 2015

I work as a freelance article writer, website usability tester, data capture specialist, small business performance analyst and SEO performance analyst online. I work as a freelance article writer, website usability tester, data capture specialist, small business performance analyst and SEO performance analyst online.

Project Manager

• Oct 2014 - Mar 2015

Operated the Foodpacks unit in Lephalale - supplying meal packs to Medupi contractors. Operated the Foodpacks unit in Lephalale - supplying meal packs to Medupi contractors.

Freelance Writer

• Mar 2014 - Sep 2014

Worked as a freelance article writer, website usability tester, data capture specialist, small business performance analyst and SEO performance analyst online. Worked as a freelance article writer, website usability tester, data capture specialist, small business performance analyst and SEO performance analyst online.

General Manager

• Oct 2011 - Jan 2014

Responsible for the operation of the store to the highest possible standards as required by the franchise and on behalf of the owners. Responsible for the operation of the store to the highest possible standards as required by the franchise and on behalf of the owners.

Owner

• Oct 2009 - Sep 2011

The Link Building GuyCreated a new online business from the ground up and is in charge of all management, operational, development and financial responsibilities. Build my own business website and gained experience in HTML, CSS, on-page and off-page SEO. Provide SEO (search engine optimization) services to clients with a focus on the UK and the USA markets.Implement, manage and monitor social media campaigns.Improve client's website keyword rankings on the search engine result pages of Google, Bing and Yahoo.Create new high quality hyper-links to client's websites from trusted and relevant sources.Write, publish and promote articles online.Produce, publish and promote videos online. Launched two successful online publications. Responsible for online advertisement and promotional campaigns.Implemented a complete Ecommerce solution.Gained exposure to paid online advertising and pay-per-click add campaigns. Successfully created a business Facebook Fan Page and two Twitter profiles.

Project Manager

• Jan 2011 - Jun 2011

Remote site full facilities management of mining camp in Moma Mozambique Remote site full facilities management of mining camp in Moma Mozambique

Regional Operations Manager

• Apr 2003 - Aug 2009

Responsible for the efficient management of Denel, Honda, Sun City, DPE, Department of International Relations and Co-operation, Oracle, Compushare, Rand Refinery, SA Mint, SASOL (Secunda), SAMRO, Bombela, NHI, General Motors, EXXARO, Kumba, VUT, Wits and UNISA.Client and customer contact and relations (present and possible future clients).HACCP implementation and certification.Part of HACCP and Ops Procurement Management teams - planning and assessment.BEE compliance and development of managers in line with the company targets.Assisting with site visits and sales proposals and presentations.Financial Performance (projections, budgets, debt collection, turnover, costs, revenue streams, procurement, GP%, cash purchases, overhead costs, price increases).Responsible for setting and maintaining the highest possible standards.Responsible for HR and IR in sector.Assisting as chairperson on disciplinary hearings and attending CCMA cases when neededContract Retention.Menu and product development together with Regional Chefs.Responsible for growing function business and new income streams.Procurement and research of new ideas with the procurement department.Responsible for annual contract price negotiations.

General Manager

• Dec 1998 - Sep 2001

General Manager

• Dec 1996 - Jan 1998

Croupier

• Jul 1994 - May 1995

Junior Manager

• Jan 1994 - May 1994

Junior Manager

• Aug 1991 - Dec 1991

SA National Service

• Jan 1990 - Jan 1991