Experience

VolkswagenJapan

• Japan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director Group After Sales

  • Sep 2021 - Present

  Active Dealer Support/ Customer Retention & Loyalty programs/ Customer satisfaction/ Dealer Standards / Parts Sales and operation / Sales Promotion / Training /Vehicle Homologation / Technical Dealer support / Product Quality / Customer Care / Warranty / Vehicle Preparation & completion inspection / Logstics

• Director Technical Service

  • Feb 2009 - Aug 2021

  Leading the Business unit for Vehicle Homologation, Technical Dealer support, Product Quality improvement, Warranty, Customer Care and Technical Service Center for vehicle preparation as well as domestic vehicle logistic operation.Develop and implement business processes to increase Customer and Dealer Satisfaction.Install programs for Productivity improvement.Assure Timely vehicle delivery.Negotiations with government for market campaigns.Support all Group Brands for Logistic Operation and Vehicle preparation Show less

• Senior Manager Vehicle Quality

  • Jan 2004 - Jan 2009

  Quality Assurance for new arriving vehicles

• Project Manager Quality and Cost Control

  • Jan 2000 - Dec 2003

  Improve vehicle Quality with lowest effort and cost



AUDI AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Assurance

  • Jan 1995 - Dec 1999

  Quality Analysis Quality Analysis