Heiko Giesebrecht

Senior Solution Architect at Clientfocus GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
DE

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Credentials

  • Solution Creation Expert
    Celonis
    Jun, 2022
    - Oct, 2024
  • Certified to Build Action Flows
    Celonis
    May, 2022
    - Oct, 2024
  • Certified to Build Analyses – Advanced
    Celonis
    May, 2022
    - Oct, 2024
  • Certified to Build Analyses – Basics
    Celonis
    May, 2022
    - Oct, 2024
  • Certified to Build Knowledge Models and Views
    Celonis
    May, 2022
    - Oct, 2024
  • Certified to Get Data Into the EMS
    Celonis
    May, 2022
    - Oct, 2024
  • Certified to Manage Implementation Projects
    Celonis
    May, 2022
    - Oct, 2024
  • EMS Technical Expert
    Celonis
    May, 2022
    - Oct, 2024
  • Certified System Administrator
    ServiceNow
    Apr, 2022
    - Oct, 2024
  • Celonis Certified Implementation Professional 2021/2022
    Celonis
    Aug, 2021
    - Oct, 2024
  • Business Value Architect
    Celonis
    Feb, 2021
    - Oct, 2024
  • ITIL Foundation
    TÜV SÜD
    Nov, 2011
    - Oct, 2024

Experience

    • Germany
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Solution Architect
      • May 2015 - Present

      Activities: • Development of customer specific solutions in the area of Operations Management and Business Service Management in the context of business related applications • Consulting in the area of Operations Management and Business Service Management/Application Performance Management • Implementation of Micro Focus Operations Bridge Consulting & design skills: Operations Bridge Manager, Operations Bridge Connector, SiteScope • Implementation of Micro Focus Business Service Management Consulting & design skills: Business Service Management/Application Performance Management, Business Process Monitoring, Real User Monitoring, SiteScope, System Availability Management, Virtual User Generator, Unified Functional Testing Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Delivery Consultant | Solution Architect
      • Jul 2008 - Apr 2015

      Activities: • Development of customer specific solutions in the area of Business Service Management in the context of business related applications • Consulting in the area of Business Service Management in the context of business related applications • Implementation of HP Business Service Management Systems Skills: BSM consulting & design: Business Availability Center/Business Service Management, Business Process Monitoring, Real User Monitoring, SiteScope, System Availability Management, Service Level Management, Operations Manager i, Virtual User Generator Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Consultant
      • May 2005 - Jun 2008

      Activities: • Consulting focused on performance management and performance improvement in the context of business related applications • Implementation of system management and performance management systems • Performance profiling of business applications • Support for software development quality management • Working as a project member as well as a project leader Skills: Project Management, Vantage Suite: ApplicationVantage, NetworkVantage, ServerVantage, ClientVantage Agentless Show less

Education

  • Universität Bielefeld / University of Bielefeld
    Diplom Mathematiker, Mathematics and computer science

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